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<DIV dir=ltr><FONT face=Arial color=#000000 size=2>Hello,</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>I have verified some of the phones having
problems, and all of them say "NO" under 'alternate TFTP'... What else could I
check?</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Thanks,</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Ruben</FONT></DIV></DIV>
<DIV dir=ltr><BR>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>De:</B> Jonathan Charles
[mailto:jonvoip@gmail.com]<BR><B>Enviado el:</B> lun 18/12/2006
18:29<BR><B>Para:</B> Ruben Montes (Europe)<BR><B>CC:</B> Wes Sisk;
cisco-voip@puck.nether.net<BR><B>Asunto:</B> Re: [cisco-voip] TFTP error when
phone resets<BR></FONT><BR></DIV>
<DIV>Understood, but the question is, where are the phones getting the bogus
TFTP server IP?<BR><BR>The most obvious thinking is that someone manually
overrode the default settings for the phones.<BR><BR>So, on the phone, go to
settings, hit option 3 (for a 7960), scroll down to number 32, see if says under
'alternate TFTP", it says YES, if so, unlock the phone (**#), and change it to
"NO" and hit save. <BR><BR>Reset the phone.<BR><BR>See if the bogus TFTP address
is still there.<BR><BR>If not, then change the TFTP server IP to all zeros (I
know that is what you are trying to avoid, but doing so clears it out (go down
to option 42, and change it to all zeros (0*0*0*0) and hit save, this will cause
it to pick up the DHCP IP... <BR><BR><BR><BR>Jonathan<BR><BR>
<DIV><SPAN class=gmail_quote>On 12/18/06, <B class=gmail_sendername>Ruben Montes
(Europe)</B> <<A
href="mailto:Ruben.Montes@eu.didata.com">Ruben.Montes@eu.didata.com</A>>
wrote:</SPAN>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<DIV>
<DIV dir=ltr>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2>Hi,</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>the error is posted in my first e-mail
(at the end of this page). My DHCP scope doesn't have option 66, only option
150.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2>This problem is affecting many of my
phones, not only one (maybe 100 or 150).</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Regards,</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Ruben</FONT></DIV></DIV>
<DIV dir=ltr><BR>
<HR>
<FONT face=Tahoma size=2><SPAN class=q><B>De:</B> Jonathan Charles [mailto:<A
href="mailto:jonvoip@gmail.com"
target=_blank>jonvoip@gmail.com</A>]<BR></SPAN><B>Enviado el:</B> lun
18/12/2006 18:07</FONT>
<DIV><SPAN class=e id=q_10f968e99609896a_3><FONT face=Tahoma
size=2><BR><B>Para:</B> Ruben Montes (Europe)<BR><B>CC:</B> Wes Sisk; <A
href="mailto:cisco-voip@puck.nether.net"
target=_blank>cisco-voip@puck.nether.net</A><BR><B>Asunto:</B> Re:
[cisco-voip] TFTP error when phone resets<BR></FONT></SPAN></DIV><BR></DIV>
<DIV><SPAN class=e id=q_10f968e99609896a_5>
<DIV>It says where? The phone, or the DCHP scope?<BR><BR>Check your DHCP scope
for an option 66. <BR><BR>Now, the phone should get its TFTP server via option
150, but if that fails, it will get it from option 66. If option 66 is set
(but blank), that could account for the all zeros address assignment.
<BR><BR>If either option 150 or 66 are blank (all zeros), fill them in with
the IP of your publisher and reset the phone(s) in
question.<BR><BR><BR><BR>Jonathan<BR><BR><BR>
<DIV><SPAN class=gmail_quote>On 12/18/06, <B class=gmail_sendername>Ruben
Montes (Europe)</B> <<A href="mailto:Ruben.Montes@eu.didata.com"
target=_blank>Ruben.Montes@eu.didata.com</A>> wrote:</SPAN>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<DIV>
<DIV dir=ltr>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2>Hello,</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>yes, we have the 'lease' in the
official DHCP. The strange thing here is it says the address of the TFTP
server is <A href="http://0.0.0.0" target=_blank>0.0.0.0</A>. Does it make
sense? </FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2>There is no secondary TFTP
server...</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Thanks in advance,</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Ruben</FONT></DIV></DIV>
<DIV dir=ltr><BR>
<HR>
<FONT face=Tahoma size=2><B>De:</B> Jonathan Charles [mailto:<A
href="mailto:jonvoip@gmail.com"
target=_blank>jonvoip@gmail.com</A>]<BR><B>Enviado el:</B> lun 18/12/2006
17:45<BR><B>Para:</B> Ruben Montes (Europe)<BR><B>CC:</B> Wes Sisk; <A
href="mailto:cisco-voip@puck.nether.net"
target=_blank>cisco-voip@puck.nether.net</A></FONT>
<DIV><SPAN><FONT face=Tahoma size=2><BR><B>Asunto:</B> Re: [cisco-voip] TFTP
error when phone resets<BR></FONT></SPAN></DIV><BR></DIV>
<DIV><SPAN>
<DIV>Is their a lease for that device in the DHCP pool?<BR><BR>I ask only
because it is possible it is picking up an option 150 (or 66) from a
different box that you aren't aware of (a rogue DHCP server, a switch or
router with a DHCP pool configured that is intercepting the DHCP request and
issuing an IP). <BR><BR>Easier than that, go to the phone and check the IP
address of the DHCP server it is using, check that scope. Also, is TFTP
server 2 (and the Alternate TFTP set to yes) enabled on the phone? If so, it
may be getting an IP address from the DHCP server and ignoring the option
150 settings with its own overriding settings, and then failing (because the
address is bogus) and using the real option 150 address (when the manual
address doesn't respond). <BR><BR>Also, don't rule out the rogue DHCP server
immediately. Generally, most large networks have rogue DHCP servers (and
non-rogue servers that have rogue scopes on them). This is because Microsoft
failed to integrate their DHCP servers together so that they know about one
another and can share pools (IOW, the MS DHCP model does not prevent you
from having overlapping pools and assigning the same IP more than once... It
is a feature apparently (integrated, but only to a point, as they say).
<BR><BR><BR><BR><BR>Jonathan<BR><BR>
<DIV><SPAN class=gmail_quote>On 12/18/06, <B class=gmail_sendername>Ruben
Montes (Europe)</B> <<A href="mailto:Ruben.Montes@eu.didata.com"
target=_blank>Ruben.Montes@eu.didata.com</A>> wrote: </SPAN>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<DIV>
<DIV dir=ltr>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2>Hi,</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>all the phones are DHCP configured.
I've checked the DHCP scope options and the ip address of the TFTP server
is correct (included in the CTL).</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2>Any idea why it tries to access a
TFTP at the address <A href="http://0.0.0.0"
target=_blank>0.0.0.0</A>?</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Thanks in advance,</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Ruben</FONT></DIV></DIV>
<DIV dir=ltr><BR>
<HR>
<FONT face=Tahoma size=2><B>De:</B> Wes Sisk [mailto:<A
href="mailto:wsisk@cisco.com"
target=_blank>wsisk@cisco.com</A>]<BR><B>Enviado el:</B> vie 15/12/2006
20:01<BR><B>Para:</B> Ruben Montes (Europe)<BR><B>CC:</B> <A
href="mailto:cisco-voip@puck.nether.net"
target=_blank>cisco-voip@puck.nether.net</A><BR><B>Asunto: </B>Re:
[cisco-voip] TFTP error when phone resets<BR></FONT><BR></DIV>
<DIV><SPAN>
<DIV>Looks like your phone obtained a CTL certificate which includes a
list of authorized TFTP servers. Now by either manual config or
network resolution, the phone is being pointed to a TFTP server that is
not included in the CTL file.<BR><BR>/Wes<BR><BR>Ruben Montes (Europe)
wrote:
<BLOCKQUOTE cite="" type="cite">
<P>Hello,</P>
<P>I have this error every time I reset a phone:</P>
<P> </P>
<P><FONT size=1><FONT size=2><EM>Error: StationEventAlert - Station
alert.</EM></FONT></FONT></P>
<P><FONT size=1><FONT size=2><EM>TCP ProcessID:
9.100.129.1954</EM></FONT></FONT></P>
<P><FONT size=1><FONT size=2><EM>Device Text: 34:
Name=SEP0019E74DA3B2Load= 7.0(3.0S) TFTP NOT AUTHORIZED: <A
href="http://0.0.0.0" target=_blank>0.0.0.0</A></EM></FONT></FONT></P>
<P><FONT size=1><FONT size=2><EM>Param1: 0</EM></FONT></FONT></P>
<P><FONT size=1><FONT size=2><EM>Param2: 0</EM></FONT></FONT></P>
<P><FONT size=1><FONT size=2><EM>App ID: Cisco
CallManager</EM></FONT></FONT></P>
<P><FONT size=1><FONT size=2><EM>Cluster ID:
StandAloneCluster</EM></FONT></FONT></P>
<P><FONT size=1><FONT size=2><EM>Node ID:
MCS7825CTP01</EM></FONT></FONT></P>
<P><FONT size=1><FONT size=2><EM>Explanation: Station device sent an
alert to Cisco CallManager.</EM></FONT></FONT></P>
<P><FONT size=1><FONT size=2><EM>Recommended Action: Ensure that the
configuration for identified device is proper..</EM></FONT></FONT></P>
<P><FONT size=1></FONT> </P>
<P><FONT size=1><FONT size=3>Anyway, the phone boots normally and we're
not having any problem except this message...</FONT></FONT></P>
<P><FONT size=1><FONT size=3>Regards,</FONT></FONT></P>
<P><FONT size=1></FONT> </P>
<P><FONT size=1><FONT size=3>Ruben</FONT></FONT></P><PRE><HR width="90%" SIZE=4>
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