The original dialed number should show up as Enterprise Data on the Cisco Agent Desktop.<br><br>If not, you need to set up Ent Data using the Cisco Desktop Administrator (see the desktop of your IPCC, or Start - Programs - Cisco, etc...)
<br><br>Add the Ent Data fields you want and apply them to a work flow group.<br><br><br><br>Jonathan<br><br><div><span class="gmail_quote">On 12/19/06, <b class="gmail_sendername">Bryan Nowak</b> <<a href="mailto:n68851@hotmail.com">
n68851@hotmail.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Hey folks,<br><br>I'm fairly new to this newsgroup but can see that there's a wealth of
<br>information here. I'd like to add some value of my own but for now I'm<br>hoping to tap into some if it with this question:<br><br>I have two JTAPI triggers in IPCC and both of them end up calling the same<br>
agents. Is there a way to change the display to show which number was<br>dialed? Currently it appears that the display setting on the CTI port is<br>what's being passed to the phones, but since I don't know which port will
<br>get which call, I can't adjust the display appropriately.<br><br>It looks like I can create a second JTAPI Call Control Group, split the 20<br>CTI ports between the two, and change the Display settings for the ports to
<br>align with whatever call group will use them, but I figure that has to be an<br>easier way. Is there?<br><br>Thanks,<br>Bryan<br><br>_________________________________________________________________<br>Your Hotmail address already works to sign into Windows Live Messenger! Get
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