You would need to somehow send Enterprise Data to the IP Phone agent...<br><br>I have no idea how to do that...<br><br><br><br>Jonathan<br><br><div><span class="gmail_quote">On 12/20/06, <b class="gmail_sendername">Bryan Nowak
</b> <<a href="mailto:n68851@hotmail.com">n68851@hotmail.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">You're right -- the original called number does show up in CAD. Is there a
<br>way to send that to the display on the phone?<br><br><br>>From: "Jonathan Charles" <<a href="mailto:jonvoip@gmail.com">jonvoip@gmail.com</a>><br>>To: "Bryan Nowak" <<a href="mailto:n68851@hotmail.com">
n68851@hotmail.com</a>><br>>CC: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>>Subject: Re: [cisco-voip] Caller ID with IPCC Express<br>>Date: Tue, 19 Dec 2006 18:10:07 -0600<br>
><br>>The original dialed number should show up as Enterprise Data on the Cisco<br>>Agent Desktop.<br>><br>>If not, you need to set up Ent Data using the Cisco Desktop Administrator<br>>(see the desktop of your IPCC, or Start - Programs - Cisco, etc...)
<br>><br>>Add the Ent Data fields you want and apply them to a work flow group.<br>><br>><br>><br>>Jonathan<br>><br>>On 12/19/06, Bryan Nowak <<a href="mailto:n68851@hotmail.com">n68851@hotmail.com
</a>> wrote:<br>>><br>>>Hey folks,<br>>><br>>>I'm fairly new to this newsgroup but can see that there's a wealth of<br>>>information here. I'd like to add some value of my own but for now I'm
<br>>>hoping to tap into some if it with this question:<br>>><br>>>I have two JTAPI triggers in IPCC and both of them end up calling the same<br>>>agents. Is there a way to change the display to show which number was
<br>>>dialed? Currently it appears that the display setting on the CTI port is<br>>>what's being passed to the phones, but since I don't know which port will<br>>>get which call, I can't adjust the display appropriately.
<br>>><br>>>It looks like I can create a second JTAPI Call Control Group, split the 20<br>>>CTI ports between the two, and change the Display settings for the ports<br>>>to<br>>>align with whatever call group will use them, but I figure that has to be
<br>>>an<br>>>easier way. Is there?<br>>><br>>>Thanks,<br>>>Bryan<br>>><br>>>_________________________________________________________________<br>>>Your Hotmail address already works to sign into Windows Live Messenger!
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