<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><DIV style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">if I understood Bryan well, this has nothing to do with IP Phone Agent... this is a regular agent with CAD and the phone, right?</DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">if it is so, telecaster is not an issue here...</DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">Bryan, tell us, do you need CALLING number or CALLED number to be shown on the agent's phone?</DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">from your question, I can conclude that you want CALLED number to be passed to the phone?</DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">give us more detalis on this, please... maybe some call scenario...</DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif"> </DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">thanks,</DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">Selt<BR><BR></DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">----- Original Message ----<BR>From: Rasim Duric <rduric@uoguelph.ca><BR>To: Bryan Nowak <n68851@hotmail.com>; jonvoip@gmail.com<BR>Cc: cisco-voip@puck.nether.net<BR>Sent: Wednesday, December 20, 2006 11:57:06 PM<BR>Subject: Re: [cisco-voip] Caller ID with IPCC Express<BR><BR>
<DIV>You'll need to change the IP Phone agent telecaster password and restart the TAI service. Just follow the link:<BR><BR><A href="http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1dd86bde" target=_blank>http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1dd86bde</A><BR><BR>Rasim Duric<BR>Network Analyst (CCS)<BR>University of Guelph<BR>Guelph, N1G 2W1, ON<BR>519-824-4120x53146<BR>rduric@uoguelph.ca<BR><BR>-----Original Message-----<BR>From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Bryan Nowak<BR>Sent: Wednesday, December 20, 2006 4:45 PM<BR>To: jonvoip@gmail.com<BR>Cc: cisco-voip@puck.nether.net<BR>Subject: Re: [cisco-voip] Caller ID with IPCC
Express<BR><BR>You're right -- the original called number does show up in CAD. Is there a way to send that to the display on the phone?<BR><BR><BR>>From: "Jonathan Charles" <jonvoip@gmail.com><BR>>To: "Bryan Nowak" <n68851@hotmail.com><BR>>CC: cisco-voip@puck.nether.net<BR>>Subject: Re: [cisco-voip] Caller ID with IPCC Express<BR>>Date: Tue, 19 Dec 2006 18:10:07 -0600<BR>><BR>>The original dialed number should show up as Enterprise Data on the Cisco<BR>>Agent Desktop.<BR>><BR>>If not, you need to set up Ent Data using the Cisco Desktop Administrator<BR>>(see the desktop of your IPCC, or Start - Programs - Cisco, etc...)<BR>><BR>>Add the Ent Data fields you want and apply them to a work flow group.<BR>><BR>><BR>><BR>>Jonathan<BR>><BR>>On 12/19/06, Bryan Nowak <n68851@hotmail.com> wrote:<BR>>><BR>>>Hey folks,<BR>>><BR>>>I'm fairly new to this newsgroup but can see
that there's a wealth of<BR>>>information here. I'd like to add some value of my own but for now I'm<BR>>>hoping to tap into some if it with this question:<BR>>><BR>>>I have two JTAPI triggers in IPCC and both of them end up calling the same<BR>>>agents. Is there a way to change the display to show which number was<BR>>>dialed? Currently it appears that the display setting on the CTI port is<BR>>>what's being passed to the phones, but since I don't know which port will<BR>>>get which call, I can't adjust the display appropriately.<BR>>><BR>>>It looks like I can create a second JTAPI Call Control Group, split the 20<BR>>>CTI ports between the two, and change the Display settings for the ports<BR>>>to<BR>>>align with whatever call group will use them, but I figure that has to be<BR>>>an<BR>>>easier way. Is
there?<BR>>><BR>>>Thanks,<BR>>>Bryan<BR>>><BR>>>_________________________________________________________________<BR>>>Your Hotmail address already works to sign into Windows Live Messenger!<BR>>>Get<BR>>>it now<BR>>><BR>>><A href="http://clk.atdmt.com/MSN/go/msnnkwme0020000001msn/direct/01/?href=http://get.live.com/messenger/overview" target=_blank>http://clk.atdmt.com/MSN/go/msnnkwme0020000001msn/direct/01/?href=http://get.live.com/messenger/overview</A><BR>>><BR>>>_______________________________________________<BR>>>cisco-voip mailing list<BR>>>cisco-voip@puck.nether.net<BR>>><A href="https://puck.nether.net/mailman/listinfo/cisco-voip" target=_blank>https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR>>><BR><BR>_________________________________________________________________<BR>Type your favorite song. Get a customized station. Try MSN Radio powered <BR>by
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