<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<style>
<!--
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
p.StandardParagraph, li.StandardParagraph, div.StandardParagraph
{margin-top:0in;
margin-right:0in;
margin-bottom:6.0pt;
margin-left:0in;
line-height:12.0pt;
font-size:10.0pt;
font-family:Arial;}
span.EmailStyle18
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hello all,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>My customer currently has a 1800 number that is mapped to a
DID which calls a CUE script that presents people with Attendant IVR like
options. One request they had was to map one of these options “*”
to allow staff to dial this 1800 number while on the road so they can check
their voicemail. They would like “*” to essentially bring them to
the “Sign-On” prompt.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>What I did is edited the application called by the 1800
number to have a “*” option, which does a Call-Redirect to the VM
Pilot. Since the call was initiated from the PSTN I thought that Unity would
play the Sign-on prompt. This is not the case. Instead I am getting re-order. The
application is good because I see the call coming in to CME and matching the VM
Pilot Dialpeer. My first thought was that CUE was rejecting the call because
the “RDNIS” field was populated with the “application pilot
number” therefore creating a loop. So I created a translation to rewrite
this “RDNIS” to nothing and I still have the same result.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>This is suppose to be easy<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any thoughts<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy;font-weight:bold'>Ryan
O’Connell CCIE VOICE #13382<br>
</span></font></b><font size=1 color=navy face=Arial><span style='font-size:
7.5pt;font-family:Arial;color:navy'>Network Consultant<br>
UNIS LUMIN - Technology Based Business Solutions<br>
Phone: 888.475.0432 x290</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span style='font-size:
7.5pt;font-family:Arial;color:navy'>Mobile: 403.990.1275<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><a href="http://www.unislumin.com/"
title="http://www.unislumin.com/">roconnell@unislumin.com</a></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><a href="http://www.unislumin.com/"
title="http://www.unislumin.com/">http://www.unislumin.com</a></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<P><FONT face=Arial size=1>
<HR>
Privileged/Confidential Information may be contained in this message.
Disclosure to any person other than the named recipient is unauthorized.
If you are not the intended recipient, please delete all copies of this
information and kindly notify the sender by reply email. Opinions,
conclusions and other information in this message that do not relate to the
official business of UNIS LUMIN Inc. shall be understood as neither given nor
endorsed by it. UNIS LUMIN Inc. and any of its subsidiaries reserve the
right to monitor all e-mail communications through its networks. Thank
you.</FONT></P>
</body>
</html>