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<DIV dir=ltr align=left><SPAN class=615194914-02012007><FONT face=Arial
color=#0000ff size=2>I have done something similar, but not played so both can
hear. Once the agent answers the phone, IPCC Exp no longer has control
over the call so playing media will not be an option. At this point the
call is directly between the agent phone and the CTI port.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=615194914-02012007><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=615194914-02012007><FONT face=Arial
color=#0000ff size=2>I have set up a script that once an agent becomes
available, an individual prompt is played giving a personalized agent
greeting. This greeting is about 10 seconds in length and gives the agent
a few extra seconds to prepare for the call. This play prompt step was
placed into the select agent option.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=615194914-02012007><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=615194914-02012007><FONT face=Arial
color=#0000ff size=2>Hope this helps</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=615194914-02012007><FONT face=Arial
color=#0000ff size=2>Matt</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Jason
Burton<BR><B>Sent:</B> Tuesday, January 02, 2007 9:40 AM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] Slightly OT:IPCC
scripting question<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal>I’ve asked this in the IPCC list and didn’t get an answer, so
I thought I would try here. Does anyone have a way in IPCC to be able to
take a call out of queue connect it to the agent and then play a greeting so
both can hear? Basically, I’m wanting to play an automated welcome
greeting personalized to each agent. The problem is the delay between the end of
the greeting and when the call connects(auto-answered) the customer may have
already spoken a few words. Anyone have any ideas?<o:p></o:p></P>
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