The specific feature in CCM5.1 that I am looking for is that that is what the customer purchased.<br><br><br><br>Jonathan<br><br><div><span class="gmail_quote">On 1/12/07, <b class="gmail_sendername">Chris Soechting</b> <
<a href="mailto:Chris@inxi.com">Chris@inxi.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font color="navy" face="Verdana" size="1"><span style="font-size: 9pt; font-family: Verdana; color: navy;">It seems like you should be considering
an upgrade to 4.1/4.2 instead of 5+. Is there a specific feature you
require in your voice environment that is only available in 5+?</span></font></p>
<p><font color="navy" face="Verdana" size="1"><span style="font-size: 9pt; font-family: Verdana; color: navy;"> </span></font></p>
<p><font color="navy" face="Verdana" size="1"><span style="font-size: 9pt; font-family: Verdana; color: navy;">Regards,</span></font></p>
<p><font color="navy" face="Verdana" size="1"><span style="font-size: 9pt; font-family: Verdana; color: navy;"> </span></font></p>
<div>
<p><font color="navy" face="Verdana" size="1"><span style="font-size: 9pt; font-family: Verdana; color: navy;">Chris Soechting, CCIE #15782 (Voice),
CCSP</span></font></p>
<p><font color="navy" face="Verdana" size="1"><span style="font-size: 9pt; font-family: Verdana; color: navy;">Sr. Consulting Engineer</span></font></p>
<p><b><font color="navy" face="Verdana" size="1"><span style="font-size: 9pt; font-family: Verdana; color: navy; font-weight: bold;">INX Inc
- InterNetwork Experts</span></font></b><font color="navy" face="Verdana" size="1"><span style="font-size: 9pt; font-family: Verdana; color: navy;"></span></font></p>
<p><font color="navy" face="Verdana" size="1"><span style="font-size: 9pt; font-family: Verdana; color: navy;">7600 N. Capital of TX Highway</span></font></p>
<p><font color="navy" face="Verdana" size="1"><span style="font-size: 9pt; font-family: Verdana; color: navy;">Bldg B, Ste 120</span></font></p>
<p><font color="navy" face="Verdana" size="1"><span style="font-size: 9pt; font-family: Verdana; color: navy;">Austin</span></font><font color="navy" face="Verdana" size="1"><span style="font-size: 9pt; font-family: Verdana; color: navy;">
, TX 78731</span></font><font color="navy" face="Verdana" size="1"><span style="font-size: 9pt; font-family: Verdana; color: navy;"></span></font></p>
<p><font color="navy" face="Verdana" size="1"><span style="font-size: 9pt; font-family: Verdana; color: navy;">IP Phone: 512.795.7107</span></font></p>
<p><font color="navy" face="Verdana" size="1"><span style="font-size: 9pt; font-family: Verdana; color: navy;">Fax: 512.795.8844</span></font></p>
<p><font color="navy" face="Verdana" size="1"><span style="font-size: 9pt; font-family: Verdana; color: navy;">Email: <a href="mailto:chris@inxi.com" title="mailto:chris@inxi.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
<font color="navy"><span style="color: navy;"><span title="mailto:chris@inxi.com"><span title="mailto:chris@inxi.com"><span title="mailto:chris@inxi.com"><span title="mailto:chris@inxi.com">chris@inxi.com</span></span></span>
</span></span></font></a></span></font></p>
<p><font color="navy" face="Verdana" size="1"><span style="font-size: 9pt; font-family: Verdana; color: navy;">Web: <a href="http://www.inxi.com/" title="http://www.inxi.com/" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
<font color="navy"><span style="color: navy;"><span title="http://www.inxi.com/"><span title="http://www.inxi.com/"><span title="http://www.inxi.com/"><span title="http://www.inxi.com/">www.inxi.com</span></span></span></span>
</span></font></a></span></font></p>
</div>
<p><font color="navy" face="Verdana" size="1"><span style="font-size: 9pt; font-family: Verdana; color: navy;"> </span></font></p>
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<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip-bounces@puck.nether.net</a>] <b><span style="font-weight: bold;">On Behalf Of </span></b>Jonathan Charles<br>
<b><span style="font-weight: bold;">Sent:</span></b> Friday, January 12, 2007
11:25 AM<br>
<b><span style="font-weight: bold;">To:</span></b> Voll, Scott<div><span class="e" id="q_11017624ac405141_1"><br>
<b><span style="font-weight: bold;">Cc:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [cisco-voip] Upgrade
from CCM3.3 and CRS 3.1 to CCM5.1 andCRS4.5</span></div></span></font></p>
</div><div><span class="e" id="q_11017624ac405141_3">
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Well, that is the
question isn't it.<br>
<br>
Will the scripts from IPCC 3.1 be able to be converted by UCCX 4.5 or will I
have to rewrite it from scratch?<br>
<br>
Will the agent's skills, stored in DC Directory, migrate to UCCX 4.5, or will I
have to recreate them?<br>
<br>
I have no problem with a full, clean install (in fact, in many cases, I prefer
it, to clean out all the crap that gets dumped there...)...but seriously guys,
this is bordering on nuts. <br>
<br>
I will keep looking, there is no upgrade doc per se for 4.5 (nothing that tells
you what challenges (read: instant death) you will face for the migration...)<br>
<br>
<br>
Jonathan<br>
<br>
</span></font></p>
<div>
<p><span><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On 1/12/07, <b><span style="font-weight: bold;">Voll,
Scott</span></b> <<a href="mailto:Scott.Voll@wesd.org" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">Scott.Voll@wesd.org</a>>
wrote:</span></font></span></p>
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<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">I agree, but in the same token, you can install the OS and
IPCCx software pretty quickly and then use the same Scripts / prompts /
etc I would guess it's going to be a few hours.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Scott</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">PS. Thanks for doing all this research as I'm going to
be doing this in just a couple months. ;-)</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
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<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip-bounces@puck.nether.net</a>] <b><span style="font-weight: bold;">On
Behalf Of </span></b>Jonathan Charles<br>
<b><span style="font-weight: bold;">Sent:</span></b> Friday, January 12, 2007
9:07 AM<br>
<b><span style="font-weight: bold;">To:</span></b> Lelio Fulgenzi<br>
<b><span style="font-weight: bold;">Cc:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a></span></font></p>
<div><span>
<p><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;"><br>
<span><b><span style="font-weight: bold;">Subject:</span></b> Re:
[cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 and CRS4.5</span></span></font></p></span>
</div>
</div>
<div><span>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">I don't believe I just read this:<br>
<br>
"CRS 4.5(2) in the Cisco Unified Communications contact center environment
can only be handled as a "fresh" installation; upgrading from the
previous CRS system is not supported. You cannot upgrade to CRS 4.5(2) from CRS
Releases 3.1, 3.5 or 4.0; only a fresh install of CRS 4.5(2) is
supported."<br>
<br>
<a href="http://www.cisco.com/univercd/cc/td/doc/systems/unified/unified1/sum/ch2_prep.htm" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">http://www.cisco.com/univercd/cc/td/doc/systems/unified/unified1/sum/ch2_prep.htm
</a><br>
<br>
Is Cisco out of its mind? Are they high?<br>
<br>
They want all of these customers to upgrade to CCM 5, but they offer no upgrade
path for IPCC?<br>
<br>
This CANNOT be accurate.<br>
<br>
<br>
<br>
Jonathan</span></font></p>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On
1/12/07, <b><span style="font-weight: bold;">Lelio Fulgenzi</span></b> <<a href="mailto:lelio@uoguelph.ca" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">lelio@uoguelph.ca</a>>
wrote:</span></font></p>
<div bgcolor="#ffffff">
<div>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Less
headaches. ;)</span></font></p>
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<blockquote style="border-style: none none none solid; border-color: -moz-use-text-color -moz-use-text-color -moz-use-text-color black; border-width: medium medium medium 1.5pt; margin: 5pt 0in 5pt 3.75pt; padding: 0in 0in 0in 4pt;">
<div style="font-size-adjust: none; font-stretch: normal;">
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">-----
Original Message ----- </span></font></p>
</div>
<div style="font-size-adjust: none; font-stretch: normal;">
<p style="background: rgb(228, 228, 228) none repeat scroll 0% 50%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; font-weight: bold;">
From:</span></font></b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> <a href="mailto:jonvoip@gmail.com" title="jonvoip@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
Jonathan
Charles</a> </span></font></p>
</div>
<div>
<div style="font-size-adjust: none; font-stretch: normal;">
<p><b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; font-weight: bold;">To:</span></font></b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> <a href="mailto:rratliff@cisco.com" title="rratliff@cisco.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
Ryan Ratliff</a> </span></font></p>
</div>
<div style="font-size-adjust: none; font-stretch: normal;">
<p><b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; font-weight: bold;">Cc:</span></font></b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> <a href="mailto:lelio@uoguelph.ca" title="lelio@uoguelph.ca" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
Lelio Fulgenzi</a> ; <a href="mailto:cisco-voip@puck.nether.net" title="cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a> </span></font></p>
</div>
<div style="font-size-adjust: none; font-stretch: normal;">
<p><b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; font-weight: bold;">Sent:</span></font></b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> Friday, January 12, 2007 11:59 AM
</span></font></p>
</div>
<div style="font-size-adjust: none; font-stretch: normal;">
<p><b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; font-weight: bold;">Subject:</span></font></b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> Re: [cisco-voip] Upgrade from
CCM3.3 and CRS 3.1 to CCM5.1 and CRS 4.5</span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">That's ridiculous.<br>
<br>
Why would have them install a separate CCM cluster for a call center with 15
agents?<br>
<br>
<br>
<br>
Jonathan</span></font></p>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On
1/12/07, <b><span style="font-weight: bold;">Ryan Ratliff </span></b><<a href="mailto:rratliff@cisco.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">rratliff@cisco.com</a>>
wrote: </span></font></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">I think
others have done this with great success (separate cluster <br>
for IPCC).<br>
<br>
-Ryan<br>
<br>
On Jan 12, 2007, at 11:46 AM, Lelio Fulgenzi wrote:<br>
<br>
I never thought I'd say this, but I'm seriously considering that IPCC<br>
users be put on a seperate cluster. Upgrade the cluster only when <br>
necessary. When we last talked to our Cisco team there seemed to be<br>
no light at the end of the tunnel with respect to concurrent support<br>
for previous versions of IPCC.<br>
<br>
----- Original Message -----<br>
From: Jonathan Charles <br>
To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br>
Sent: Friday, January 12, 2007 11:40 AM<br>
Subject: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 and<br>
CRS 4.5<br>
<br>
Curious... <br>
<br>
I know I need to upgrade them to CCM4.1 before I can go to 5.1..<br>
<br>
Do I need to go to IPCC 4.0 before 4.5, or can I go straight from<br>
CRS3.1 to 4.5?<br>
<br>
And is it really an upgrade or is it some disaster-fest, where I need <br>
to rebuild the IPCC applications.<br>
<br>
<br>
<br>
Jonathan<br>
<br>
<br>
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</div>
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