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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>If it makes you feel any better….. I’ve
used the same scripts from 3.1 to 3.5 to 4.0. and according to the PPT that was
posted on the list a week or two ago(on this list), IPCCx should be based on
4.0 so I don’t see that changing to 4.5. (totally assuming………)
and yes I know what assuming makes me and u ;-0<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Scott<o:p></o:p></span></font></p>
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10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Jonathan Charles
[mailto:jonvoip@gmail.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, January 12, 2007
9:25 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Voll, Scott<br>
<b><span style='font-weight:bold'>Cc:</span></b> Lelio Fulgenzi;
cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Upgrade
from CCM3.3 and CRS 3.1 to CCM5.1 and CRS4.5</span></font><o:p></o:p></p>
</div>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Well, that is the
question isn't it.<br>
<br>
Will the scripts from IPCC 3.1 be able to be converted by UCCX 4.5 or will I
have to rewrite it from scratch?<br>
<br>
Will the agent's skills, stored in DC Directory, migrate to UCCX 4.5, or will I
have to recreate them?<br>
<br>
I have no problem with a full, clean install (in fact, in many cases, I prefer
it, to clean out all the crap that gets dumped there...)...but seriously guys,
this is bordering on nuts. <br>
<br>
I will keep looking, there is no upgrade doc per se for 4.5 (nothing that tells
you what challenges (read: instant death) you will face for the migration...)<br>
<br>
<br>
Jonathan<br>
<br>
<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 1/12/07, <b><span style='font-weight:bold'>Voll,
Scott</span></b> <<a href="mailto:Scott.Voll@wesd.org">Scott.Voll@wesd.org</a>>
wrote:</span></font></span><o:p></o:p></p>
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<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>I agree, but in the same token, you can install the OS and
IPCCx software pretty quickly and then use the same Scripts / prompts /
etc I would guess it's going to be a few hours.</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Scott</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>PS. Thanks for doing all this research as I'm going to
be doing this in just a couple months. ;-)</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
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<p><b><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
font-weight:bold'>From:</span></font></b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'> <a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">
cisco-voip-bounces@puck.nether.net</a>] <b><span style='font-weight:bold'>On
Behalf Of </span></b>Jonathan Charles<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, January 12, 2007
9:07 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Lelio Fulgenzi<br>
<b><span style='font-weight:bold'>Cc:</span></b> <a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><o:p></o:p></span></font></p>
<div><span id="q_11017525684c5243_1">
<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'><br>
<span class=e><b><span style='font-weight:bold'>Subject:</span></b> Re:
[cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 and CRS4.5</span></span><o:p></o:p></span></font></p>
</div>
</div>
<div><span id="q_11017525684c5243_3">
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<p style='margin-bottom:12.0pt'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>I don't believe I just read this:<br>
<br>
"CRS 4.5(2) in the Cisco Unified Communications contact center environment
can only be handled as a "fresh" installation; upgrading from the
previous CRS system is not supported. You cannot upgrade to CRS 4.5(2) from CRS
Releases 3.1, 3.5 or 4.0; only a fresh install of CRS 4.5(2) is
supported."<br>
<br>
<a
href="http://www.cisco.com/univercd/cc/td/doc/systems/unified/unified1/sum/ch2_prep.htm"
target="_blank">http://www.cisco.com/univercd/cc/td/doc/systems/unified/unified1/sum/ch2_prep.htm
</a><br>
<br>
Is Cisco out of its mind? Are they high?<br>
<br>
They want all of these customers to upgrade to CCM 5, but they offer no upgrade
path for IPCC?<br>
<br>
This CANNOT be accurate.<br>
<br>
<br>
<br>
Jonathan<o:p></o:p></span></font></p>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>On
1/12/07, <b><span style='font-weight:bold'>Lelio Fulgenzi</span></b> <<a
href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>
wrote:<o:p></o:p></span></font></p>
<div bgcolor="#ffffff">
<div>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Less
headaches. ;)</span></font><o:p></o:p></p>
</div>
<blockquote style='border:none;border-left:solid windowtext 1.5pt;padding:0in 0in 0in 4.0pt;
margin-left:3.75pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
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<div style='font-size-adjust: none;font-stretch: normal'>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>-----
Original Message ----- </span></font><o:p></o:p></p>
</div>
<div style='font-size-adjust: none;font-stretch: normal'>
<p style='background:#E4E4E4'><b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:bold'>From:</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:jonvoip@gmail.com" target="_blank" title="jonvoip@gmail.com">Jonathan
Charles</a> </span></font><o:p></o:p></p>
</div>
<div>
<div style='font-size-adjust: none;font-stretch: normal'>
<p><b><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-weight:bold'>To:</span></font></b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> <a href="mailto:rratliff@cisco.com"
target="_blank" title="rratliff@cisco.com">Ryan Ratliff</a> </span></font><o:p></o:p></p>
</div>
<div style='font-size-adjust: none;font-stretch: normal'>
<p><b><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-weight:bold'>Cc:</span></font></b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> <a href="mailto:lelio@uoguelph.ca"
target="_blank" title="lelio@uoguelph.ca">Lelio Fulgenzi</a> ; <a
href="mailto:cisco-voip@puck.nether.net" target="_blank"
title="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> </span></font><o:p></o:p></p>
</div>
<div style='font-size-adjust: none;font-stretch: normal'>
<p><b><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-weight:bold'>Sent:</span></font></b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> Friday, January 12, 2007 11:59 AM</span></font><o:p></o:p></p>
</div>
<div style='font-size-adjust: none;font-stretch: normal'>
<p><b><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-weight:bold'>Subject:</span></font></b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> Re: [cisco-voip] Upgrade from
CCM3.3 and CRS 3.1 to CCM5.1 and CRS 4.5</span></font><o:p></o:p></p>
</div>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
<p style='margin-bottom:12.0pt'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>That's ridiculous.<br>
<br>
Why would have them install a separate CCM cluster for a call center with 15
agents?<br>
<br>
<br>
<br>
Jonathan<o:p></o:p></span></font></p>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>On
1/12/07, <b><span style='font-weight:bold'>Ryan Ratliff </span></b><<a
href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>>
wrote: <o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>I think
others have done this with great success (separate cluster <br>
for IPCC).<br>
<br>
-Ryan<br>
<br>
On Jan 12, 2007, at 11:46 AM, Lelio Fulgenzi wrote:<br>
<br>
I never thought I'd say this, but I'm seriously considering that IPCC<br>
users be put on a seperate cluster. Upgrade the cluster only when <br>
necessary. When we last talked to our Cisco team there seemed to be<br>
no light at the end of the tunnel with respect to concurrent support<br>
for previous versions of IPCC.<br>
<br>
----- Original Message -----<br>
From: Jonathan Charles <br>
To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Sent: Friday, January 12, 2007 11:40 AM<br>
Subject: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 and<br>
CRS 4.5<br>
<br>
Curious... <br>
<br>
I know I need to upgrade them to CCM4.1 before I can go to 5.1..<br>
<br>
Do I need to go to IPCC 4.0 before 4.5, or can I go straight from<br>
CRS3.1 to 4.5?<br>
<br>
And is it really an upgrade or is it some disaster-fest, where I need <br>
to rebuild the IPCC applications.<br>
<br>
<br>
<br>
Jonathan<br>
<br>
<br>
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style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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