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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I agree, but in the same token, you can
install the OS and IPCCx software pretty quickly and then use the same Scripts
/ prompts / etc I would guess it’s going to be a few hours.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Scott<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>PS. Thanks for doing all this research as
I’m going to be doing this in just a couple months. ;-)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Jonathan Charles<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, January 12, 2007
9:07 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Lelio Fulgenzi<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Upgrade
from CCM3.3 and CRS 3.1 to CCM5.1 and CRS4.5</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>I don't believe I just
read this:<br>
<br>
"CRS 4.5(2) in the Cisco Unified Communications contact center environment
can only be handled as a "fresh" installation; upgrading from the
previous CRS system is not supported. You cannot upgrade to CRS 4.5(2) from CRS
Releases 3.1, 3.5 or 4.0; only a fresh install of CRS 4.5(2) is
supported."<br>
<br>
<a
href="http://www.cisco.com/univercd/cc/td/doc/systems/unified/unified1/sum/ch2_prep.htm">http://www.cisco.com/univercd/cc/td/doc/systems/unified/unified1/sum/ch2_prep.htm</a><br>
<br>
Is Cisco out of its mind? Are they high?<br>
<br>
They want all of these customers to upgrade to CCM 5, but they offer no upgrade
path for IPCC?<br>
<br>
This CANNOT be accurate.<br>
<br>
<br>
<br>
Jonathan<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 1/12/07, <b><span style='font-weight:bold'>Lelio
Fulgenzi</span></b> <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>>
wrote:</span></font></span><o:p></o:p></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Less headaches. ;)</span></font><o:p></o:p></p>
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margin-left:3.75pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<div style='font-size-adjust: none;font-stretch: normal'>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>----- Original Message ----- <o:p></o:p></span></font></p>
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50%'>
<p class=MsoNormal style='background:#E4E4E4'><b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:bold'>From:</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:jonvoip@gmail.com" target="_blank" title="jonvoip@gmail.com">Jonathan
Charles</a> <o:p></o:p></span></font></p>
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<div><span id="q_1101741d7b307d75_2">
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<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>To:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:rratliff@cisco.com" target="_blank" title="rratliff@cisco.com">Ryan
Ratliff</a> <o:p></o:p></span></font></p>
</div>
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<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Cc:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:lelio@uoguelph.ca" target="_blank" title="lelio@uoguelph.ca">Lelio
Fulgenzi</a> ; <a href="mailto:cisco-voip@puck.nether.net" target="_blank"
title="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Sent:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> Friday, January
12, 2007 11:59 AM<o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Subject:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> Re: [cisco-voip] Upgrade
from CCM3.3 and CRS 3.1 to CCM5.1 and CRS 4.5<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><span class=e><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>That's ridiculous.</span></font></span><br>
<br>
<span class=e>Why would have them install a separate CCM cluster for a call
center with 15 agents?</span><br>
<br>
<br>
<br>
<span class=e>Jonathan<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 1/12/07, <b><span style='font-weight:bold'>Ryan
Ratliff </span></b><<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>>
wrote:</span></font></span> <o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I think others have done this with great success (separate cluster <br>
for IPCC).<br>
<br>
-Ryan<br>
<br>
On Jan 12, 2007, at 11:46 AM, Lelio Fulgenzi wrote:<br>
<br>
I never thought I'd say this, but I'm seriously considering that IPCC<br>
users be put on a seperate cluster. Upgrade the cluster only when <br>
necessary. When we last talked to our Cisco team there seemed to be<br>
no light at the end of the tunnel with respect to concurrent support<br>
for previous versions of IPCC.<br>
<br>
----- Original Message -----<br>
From: Jonathan Charles <br>
To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Sent: Friday, January 12, 2007 11:40 AM<br>
Subject: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 and<br>
CRS 4.5<br>
<br>
Curious... <br>
<br>
I know I need to upgrade them to CCM4.1 before I can go to 5.1..<br>
<br>
Do I need to go to IPCC 4.0 before 4.5, or can I go straight from<br>
CRS3.1 to 4.5?<br>
<br>
And is it really an upgrade or is it some disaster-fest, where I need <br>
to rebuild the IPCC applications.<br>
<br>
<br>
<br>
Jonathan<br>
<br>
<br>
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<br>
<o:p></o:p></span></font></p>
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