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<DIV><FONT face=Arial size=2>Does anyone have any idea about this?</FONT></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=millerman1@cox.net href="mailto:millerman1@cox.net">Steve Miller</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, January 07, 2007 1:09
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [cisco-voip] Caller ID Passing
Through Internal Helpdesk to OutsideHelpdesk</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2>We have a backup call center (Intelliteach) to
which all helpdesk calls are forwarded when our internal queue is busy or
closed. We need to allow Intelliteach to see the individual DID rather
than our company's main number which is the default for all calls going
outside the building. We have created a new route pattern for our
internal helpdesk extension and also one for calls going to the toll-free
number that is programmed in the helpdesk route point for
forwarding/busy. We have proven this works with other numbers, but not
with calls that go through our helpdesk queue. Any ideas about other
parameters that need to be changed? Thank you!</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Steve</FONT></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=jonvoip@gmail.com href="mailto:jonvoip@gmail.com">Jonathan
Charles</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=rratliff@cisco.com
href="mailto:rratliff@cisco.com">Ryan Ratliff</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, January 07, 2007 11:50
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [cisco-voip] Change
passwords...</DIV>
<DIV><BR></DIV>Exactly.<BR><BR>My users are as sharp as ping pong balls, I
don't expect them to be hacking DC Directory.<BR><BR>I do expect them to
think it would be cool to open IE and go off and play with CCM...<BR><BR>I
just want to change the web password (for administrator) and the console
login (for RD)... <BR><BR>That way, there will be an appearance of
security.<BR><BR><BR><BR>Jonathan<BR><BR>
<DIV><SPAN class=gmail_quote>On 1/7/07, <B class=gmail_sendername>Ryan
Ratliff</B> <<A href="mailto:rratliff@cisco.com ">rratliff@cisco.com
</A>> wrote:</SPAN>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<DIV>
<DIV dir=ltr align=left><SPAN><FONT face=Arial color=#0000ff size=2>Well
even if you could change it you'd still have to restart the engine so it's
definitely a downtime type of change.</FONT></SPAN></DIV>
<DIV> </DIV>
<P><FONT size=2>-Ryan </FONT></P>
<DIV> </DIV><BR>
<DIV lang=en-us dir=ltr align=left>
<HR>
<FONT face=Tahoma size=2><SPAN class=q><B>From:</B> Jonathan Charles
[mailto:<A onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:jonvoip@gmail.com" target=_blank>jonvoip@gmail.com</A>]
<BR></SPAN><B>Sent:</B> Sunday, January 07, 2007 11:39 AM</FONT>
<DIV><SPAN class=e id=q_10ffd6dd62c22fbe_3><FONT face=Tahoma
size=2><BR><B>To:</B> Ryan Ratliff<BR><B>Cc:</B> <A
onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:cisco-voip@puck-nether.net"
target=_blank>cisco-voip@puck-nether.net</A><BR><B>Subject:</B> Re:
[cisco-voip] Change passwords...<BR></FONT></SPAN></DIV><BR></DIV>
<DIV><SPAN class=e id=q_10ffd6dd62c22fbe_5>
<DIV></DIV>You can't change the Directory Manager password on IPCC 4.0...
it is grayed out.<BR><BR>My guess is you have to delete the LDAP profile
and create a new one... this kills the system for a time... which is not
an option. <BR><BR><BR><BR>Jonathan<BR><BR>
<DIV><SPAN class=gmail_quote>On 1/7/07, <B class=gmail_sendername>Ryan
Ratliff</B> <<A onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:rratliff@cisco.com" target=_blank>rratliff@cisco.com</A>>
wrote:</SPAN>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<DIV>
<DIV dir=ltr align=left><SPAN><FONT face=Arial color=#0000ff size=2>For
that you need to change the directory manager password in IPCC first,
then change it on CM. </FONT></SPAN></DIV>
<DIV> </DIV>
<P><FONT size=2>-Ryan </FONT></P>
<DIV> </DIV><BR>
<DIV lang=en-us dir=ltr align=left>
<HR>
<FONT face=Tahoma size=2><B>From:</B> Jonathan Charles [mailto:<A
onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:jonvoip@gmail.com" target=_blank>jonvoip@gmail.com</A>]
<BR><B>Sent:</B> Sunday, January 07, 2007 11:20 AM<BR><B>To:</B> Ryan
Ratliff<BR><B>Cc:</B> <A
onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:cisco-voip@puck-nether.net"
target=_blank>cisco-voip@puck-nether.net</A><BR><B>Subject:</B> Re:
[cisco-voip] Change passwords...<BR></FONT><BR></DIV>
<DIV><SPAN>
<DIV></DIV>That's fine.<BR><BR>My big thing is the password is currently
cisco and I need to hand this off to the customer, I don't want them
left with that password (look, it is really easy to type cisco as
opposed to some nightmare like F8!#jjoo@b7WehH~t every time...)<BR><BR>I
just need to change the local console and the web page, we can change
the service accounts later (they want an upgrade to 5.1 at the end of
the summer, I figure we can do it then). <BR><BR>But when I ran the
ccmpwdchanger I killed the call center and extension mobility... so, I
backed out (really quickly)...<BR><BR><BR><BR>Jonathan<BR><BR><BR><BR>
<DIV><SPAN class=gmail_quote>On 1/7/07, <B class=gmail_sendername>Ryan
Ratliff</B> <<A
onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:rratliff@cisco.com"
target=_blank>rratliff@cisco.com</A>> wrote:</SPAN>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<DIV>
<DIV dir=ltr align=left><SPAN><FONT face=Arial color=#0000ff
size=2>Not a problem. Nothing service related uses the local
administrator or the CCMAdministrator account. Biggest
issue you'll have is that IIS will cache the old password so it will
still work for a while along with the new one. You can restart
IIS to clear it but that will impact EM while it's
down.</FONT></SPAN></DIV>
<DIV> </DIV>
<P><FONT size=2>-Ryan </FONT></P>
<DIV> </DIV><BR>
<DIV lang=en-us dir=ltr align=left>
<HR>
<FONT face=Tahoma size=2><B>From:</B> <A
onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A> [mailto:<A
onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:cisco-voip-bounces@puck.nether.net" target=_blank>
cisco-voip-bounces@puck.nether.net</A>] <B>On Behalf Of </B>Jonathan
Charles<BR><B>Sent:</B> Saturday, January 06, 2007 2:52
PM<BR><B>To:</B> <A
onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:cisco-voip@puck-nether.net"
target=_blank>cisco-voip@puck-nether.net</A> <BR><B>Subject:</B>
[cisco-voip] Change passwords...<BR></FONT><BR></DIV>
<DIV><SPAN>
<DIV></DIV>I need to change the CCMAdministrator and the local
administrator passwords on CallManager 4.1 without changing any of the
service passwords or the DC Directory password.<BR><BR>The key thing
here is I need to do this during production (we do not have a
maintenance window) without upsetting our call center (UCCx 4.0(4) or
Extension
Mobility)...<BR><BR>How?<BR><BR><BR><BR>Jonathan<BR></SPAN></DIV></DIV></BLOCKQUOTE></DIV><BR></SPAN></DIV></DIV></BLOCKQUOTE></DIV><BR></SPAN></DIV></DIV></BLOCKQUOTE></DIV><BR>
<P>
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