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<DIV><FONT size=2>I believe the lack of upgrades is because of the different
trains and base for development. It's a double edged sword, if we as 4.x users
want more features, than we are going to have to forgo upgrades to the most
recent versions of the next train. Otherwise, they would simply say development
for 4.x has stopped, go to 5.x for new features.</FONT></DIV>
<DIV> </DIV>
<DIV>--------------------------------------------------------------------------------<BR>Lelio
Fulgenzi, B.A.<BR>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario
N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX
(JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
<BR>I'm changing my name to iPhone. Who do I pay trademark rights to?</DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=jonvoip@gmail.com href="mailto:jonvoip@gmail.com">Jonathan
Charles</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=rratliff@cisco.com
href="mailto:rratliff@cisco.com">Ryan Ratliff</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A title=lelio@uoguelph.ca
href="mailto:lelio@uoguelph.ca">Lelio Fulgenzi</A> ; <A
title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, January 15, 2007 10:24
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [cisco-voip] Upgrade from
CCM3.3 and CRS 3.1 to CCM5.1 and CRS 4.5</DIV>
<DIV><BR></DIV>
<DIV>I am pretty sure it wasn't done just to piss me off.</DIV>
<DIV> </DIV>
<DIV>However, I think it is pretty short-sighted of Cisco to do this...</DIV>
<DIV> </DIV>
<DIV>However, I have gone back to the customer, and he has agreed to only
upgrade to 4.1(3) and IPCC 4.0</DIV>
<DIV> </DIV>
<DIV>Interesting, a LOT of customers are staying away from 4.2 because there
is no upgrade to 5.0 or 5.1... which I think is kind of idiotic (by the
time they do decide to upgrade, CCM 5.2 (or whatever the new path from 4.2
is...) will be out.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Jonathan<BR><BR> </DIV>
<DIV><SPAN class=gmail_quote>On 1/15/07, <B class=gmail_sendername>Ryan
Ratliff</B> <<A href="mailto:rratliff@cisco.com">rratliff@cisco.com</A>>
wrote:</SPAN>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Where
is it written that you have to upgrade to CCM 5? Last
I<BR>checked CM 4 is still out there.<BR><BR>Nobody is holding a gun to your
head and forcing you to upgrade.<BR>However if you are looking to do so and
use IPCC this is something<BR>that should weigh into your
decision. I'm sure it is playing a big<BR>factor for a lot of
customers. <BR><BR>I don't support IPCC so I can't offer any explanation of
why the<BR>upgrade path is like it is. I'm sure it wasn't done
just to piss<BR>you off though.<BR><BR>-Ryan<BR><BR>On Jan 12, 2007, at
12:07 PM, Jonathan Charles wrote: <BR><BR>I don't believe I just read
this:<BR><BR>"CRS 4.5(2) in the Cisco Unified Communications contact
center<BR>environment can only be handled as a "fresh" installation;
upgrading<BR>from the previous CRS system is not supported. You cannot
upgrade to <BR>CRS 4.5(2) from CRS Releases 3.1, 3.5 or 4.0; only a fresh
install of<BR>CRS 4.5(2) is supported."<BR><BR><A
href="http://www.cisco.com/univercd/cc/td/doc/systems/unified/unified1/sum/">http://www.cisco.com/univercd/cc/td/doc/systems/unified/unified1/sum/
</A><BR>ch2_prep.htm<BR><BR>Is Cisco out of its mind? Are they
high?<BR><BR>They want all of these customers to upgrade to CCM 5, but they
offer<BR>no upgrade path for IPCC?<BR><BR>This CANNOT be
accurate.<BR><BR><BR><BR>Jonathan<BR><BR>On 1/12/07, Lelio Fulgenzi <<A
href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</A>> wrote:<BR>Less
headaches. ;)<BR>----- Original Message -----<BR>From: Jonathan
Charles<BR>To: Ryan Ratliff<BR>Cc: Lelio Fulgenzi ; <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>Sent:
Friday, January 12, 2007 11:59 AM<BR>Subject: Re: [cisco-voip] Upgrade from
CCM3.3 and CRS 3.1 to CCM5.1<BR>and CRS 4.5<BR><BR>That's ridiculous.
<BR><BR>Why would have them install a separate CCM cluster for a call
center<BR>with 15 agents?<BR><BR><BR><BR>Jonathan<BR><BR>On 1/12/07, Ryan
Ratliff <<A href="mailto:rratliff@cisco.com">rratliff@cisco.com</A>>
wrote: I think others <BR>have done this with great success (separate
cluster<BR>for IPCC).<BR><BR>-Ryan<BR><BR>On Jan 12, 2007, at 11:46 AM,
Lelio Fulgenzi wrote:<BR><BR>I never thought I'd say this, but I'm seriously
considering that IPCC <BR>users be put on a seperate cluster. Upgrade the
cluster only when<BR>necessary. When we last talked to our Cisco team there
seemed to be<BR>no light at the end of the tunnel with respect to concurrent
support<BR>for previous versions of IPCC. <BR><BR>----- Original Message
-----<BR>From: Jonathan Charles<BR>To: <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>Sent:
Friday, January 12, 2007 11:40 AM<BR>Subject: [cisco-voip] Upgrade from
CCM3.3 and CRS 3.1 to CCM5.1 and<BR>CRS 4.5<BR><BR>Curious...<BR><BR>I know
I need to upgrade them to CCM4.1 before I can go to 5.1..<BR><BR>Do I need
to go to IPCC 4.0 before 4.5, or can I go straight from<BR>CRS3.1 to 4.5
?<BR><BR>And is it really an upgrade or is it some disaster-fest, where I
need<BR>to rebuild the IPCC
applications.<BR><BR><BR><BR>Jonathan<BR><BR><BR>_______________________________________________<BR>cisco-voip
mailing list <BR><A
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href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR>_______________________________________________
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