<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">Steve,<DIV><BR class="khtml-block-placeholder"></DIV><DIV>You would need to allow an alternate call routing mechanism (route pattern possibly) that does not overwrite the calling party number with your company's main telephone number. I know of at least 4 ways to overwrite the calling party number on outbound calls:</DIV><DIV>1. callerid field under gateway configuration</DIV><DIV>2. calling party transforms on the route pattern page</DIV><DIV>3. CM service parameter that specifies generic company number</DIV><DIV>4. translation rules on h323 gateways.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Figure out what method you are using to set the generic number, then design an alternate call flow.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>/Wes</DIV><DIV><BR><DIV><DIV>On Jan 14, 2007, at 3:55 PM, Steve Miller wrote:</DIV><BR class="Apple-interchange-newline"> <DIV><FONT face="Arial" size="2">Does anyone have any idea about this?</FONT></DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title="millerman1@cox.net" href="mailto:millerman1@cox.net">Steve Miller</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title="cisco-voip@puck.nether.net" href="mailto:cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, January 07, 2007 1:09 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> [cisco-voip] Caller ID Passing Through Internal Helpdesk to OutsideHelpdesk</DIV> <DIV><BR></DIV> <DIV><FONT face="Arial" size="2">We have a backup call center (Intelliteach) to which all helpdesk calls are forwarded when our internal queue is busy or closed. We need to allow Intelliteach to see the individual DID rather than our company's main number which is the default for all calls going outside the building. We have created a new route pattern for our internal helpdesk extension and also one for calls going to the toll-free number that is programmed in the helpdesk route point for forwarding/busy. We have proven this works with other numbers, but not with calls that go through our helpdesk queue. Any ideas about other parameters that need to be changed? Thank you!</FONT></DIV> <DIV><FONT face="Arial" size="2"></FONT> </DIV> <DIV><FONT face="Arial" size="2">Steve</FONT></DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title="jonvoip@gmail.com" href="mailto:jonvoip@gmail.com">Jonathan Charles</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title="rratliff@cisco.com" href="mailto:rratliff@cisco.com">Ryan Ratliff</A> </DIV> <DIV style="FONT: 10pt arial"><B>Cc:</B> <A title="cisco-voip@puck.nether.net" href="mailto:cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, January 07, 2007 11:50 AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [cisco-voip] Change passwords...</DIV> <DIV><BR></DIV>Exactly.<BR><BR>My users are as sharp as ping pong balls, I don't expect them to be hacking DC Directory.<BR><BR>I do expect them to think it would be cool to open IE and go off and play with CCM...<BR><BR>I just want to change the web password (for administrator) and the console login (for RD)... <BR><BR>That way, there will be an appearance of security.<BR><BR><BR><BR>Jonathan<BR><BR> <DIV><SPAN class="gmail_quote">On 1/7/07, <B class="gmail_sendername">Ryan Ratliff</B> <<A href="mailto:rratliff@cisco.com ">rratliff@cisco.com </A>> wrote:</SPAN> <BLOCKQUOTE class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid"> <DIV> <DIV dir="ltr" align="left"><SPAN><FONT face="Arial" color="#0000ff" size="2">Well even if you could change it you'd still have to restart the engine so it's definitely a downtime type of change.</FONT></SPAN></DIV> <DIV> </DIV><P><FONT size="2">-Ryan </FONT></P> <DIV> </DIV><BR> <DIV lang="en-us" dir="ltr" align="left"> <HR> <FONT face="Tahoma" size="2"><SPAN class="q"><B>From:</B> Jonathan Charles [mailto:<A onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:jonvoip@gmail.com" target="_blank">jonvoip@gmail.com</A>] <BR></SPAN><B>Sent:</B> Sunday, January 07, 2007 11:39 AM</FONT> <DIV><SPAN class="e" id="q_10ffd6dd62c22fbe_3"><FONT face="Tahoma" size="2"><BR><B>To:</B> Ryan Ratliff<BR><B>Cc:</B> <A onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck-nether.net" target="_blank">cisco-voip@puck-nether.net</A><BR><B>Subject:</B> Re: [cisco-voip] Change passwords...<BR></FONT></SPAN></DIV><BR></DIV> <DIV><SPAN class="e" id="q_10ffd6dd62c22fbe_5"> <DIV></DIV>You can't change the Directory Manager password on IPCC 4.0... it is grayed out.<BR><BR>My guess is you have to delete the LDAP profile and create a new one... this kills the system for a time... which is not an option. <BR><BR><BR><BR>Jonathan<BR><BR> <DIV><SPAN class="gmail_quote">On 1/7/07, <B class="gmail_sendername">Ryan Ratliff</B> <<A onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</A>> wrote:</SPAN> <BLOCKQUOTE class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid"> <DIV> <DIV dir="ltr" align="left"><SPAN><FONT face="Arial" color="#0000ff" size="2">For that you need to change the directory manager password in IPCC first, then change it on CM. </FONT></SPAN></DIV> <DIV> </DIV><P><FONT size="2">-Ryan </FONT></P> <DIV> </DIV><BR> <DIV lang="en-us" dir="ltr" align="left"> <HR> <FONT face="Tahoma" size="2"><B>From:</B> Jonathan Charles [mailto:<A onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:jonvoip@gmail.com" target="_blank">jonvoip@gmail.com</A>] <BR><B>Sent:</B> Sunday, January 07, 2007 11:20 AM<BR><B>To:</B> Ryan Ratliff<BR><B>Cc:</B> <A onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck-nether.net" target="_blank">cisco-voip@puck-nether.net</A><BR><B>Subject:</B> Re: [cisco-voip] Change passwords...<BR></FONT><BR></DIV> <DIV><SPAN> <DIV></DIV>That's fine.<BR><BR>My big thing is the password is currently cisco and I need to hand this off to the customer, I don't want them left with that password (look, it is really easy to type cisco as opposed to some nightmare like F8!#jjoo@b7WehH~t every time...)<BR><BR>I just need to change the local console and the web page, we can change the service accounts later (they want an upgrade to 5.1 at the end of the summer, I figure we can do it then). <BR><BR>But when I ran the ccmpwdchanger I killed the call center and extension mobility... so, I backed out (really quickly)...<BR><BR><BR><BR>Jonathan<BR><BR><BR><BR> <DIV><SPAN class="gmail_quote">On 1/7/07, <B class="gmail_sendername">Ryan Ratliff</B> <<A onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</A>> wrote:</SPAN> <BLOCKQUOTE class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid"> <DIV> <DIV dir="ltr" align="left"><SPAN><FONT face="Arial" color="#0000ff" size="2">Not a problem. Nothing service related uses the local administrator or the CCMAdministrator account. Biggest issue you'll have is that IIS will cache the old password so it will still work for a while along with the new one. You can restart IIS to clear it but that will impact EM while it's down.</FONT></SPAN></DIV> <DIV> </DIV><P><FONT size="2">-Ryan </FONT></P> <DIV> </DIV><BR> <DIV lang="en-us" dir="ltr" align="left"> <HR> <FONT face="Tahoma" size="2"><B>From:</B> <A onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</A> [mailto:<A onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank"> cisco-voip-bounces@puck.nether.net</A>] <B>On Behalf Of </B>Jonathan Charles<BR><B>Sent:</B> Saturday, January 06, 2007 2:52 PM<BR><B>To:</B> <A onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck-nether.net" target="_blank">cisco-voip@puck-nether.net</A> <BR><B>Subject:</B> [cisco-voip] Change passwords...<BR></FONT><BR></DIV> <DIV><SPAN> <DIV></DIV>I need to change the CCMAdministrator and the local administrator passwords on CallManager 4.1 without changing any of the service passwords or the DC Directory password.<BR><BR>The key thing here is I need to do this during production (we do not have a maintenance window) without upsetting our call center (UCCx 4.0(4) or Extension Mobility)...<BR><BR>How?<BR><BR><BR><BR>Jonathan<BR></SPAN></DIV></DIV></BLOCKQUOTE></DIV><BR></SPAN></DIV></DIV></BLOCKQUOTE></DIV><BR></SPAN></DIV></DIV></BLOCKQUOTE></DIV><BR><DIV> <BR class="khtml-block-placeholder"></DIV><HR><DIV><BR class="khtml-block-placeholder"></DIV>_______________________________________________<BR>cisco-voip mailing list<BR><A href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>https://puck.nether.net/mailman/listinfo/cisco-voip<BR></BLOCKQUOTE><DIV> <BR class="khtml-block-placeholder"></DIV><HR><DIV><BR class="khtml-block-placeholder"></DIV>_______________________________________________<BR>cisco-voip mailing list<BR><A href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>https://puck.nether.net/mailman/listinfo/cisco-voip<BR></BLOCKQUOTE><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">cisco-voip mailing list</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><A href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><A href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</A></DIV> </DIV><BR></DIV></BODY></HTML>