<div>I am pretty sure it wasn't done just to piss me off.</div>
<div> </div>
<div>However, I think it is pretty short-sighted of Cisco to do this...</div>
<div> </div>
<div>However, I have gone back to the customer, and he has agreed to only upgrade to 4.1(3) and IPCC 4.0</div>
<div> </div>
<div>Interesting, a LOT of customers are staying away from 4.2 because there is no upgrade to 5.0 or 5.1... which I think is kind of idiotic (by the time they do decide to upgrade, CCM 5.2 (or whatever the new path from
4.2 is...) will be out.</div>
<div> </div>
<div> </div>
<div> </div>
<div>Jonathan<br><br> </div>
<div><span class="gmail_quote">On 1/15/07, <b class="gmail_sendername">Ryan Ratliff</b> <<a href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Where is it written that you have to upgrade to CCM 5? Last I<br>checked CM 4 is still out there.<br><br>
Nobody is holding a gun to your head and forcing you to upgrade.<br>However if you are looking to do so and use IPCC this is something<br>that should weigh into your decision. I'm sure it is playing a big<br>factor for a lot of customers.
<br><br>I don't support IPCC so I can't offer any explanation of why the<br>upgrade path is like it is. I'm sure it wasn't done just to piss<br>you off though.<br><br>-Ryan<br><br>On Jan 12, 2007, at 12:07 PM, Jonathan Charles wrote:
<br><br>I don't believe I just read this:<br><br>"CRS 4.5(2) in the Cisco Unified Communications contact center<br>environment can only be handled as a "fresh" installation; upgrading<br>from the previous CRS system is not supported. You cannot upgrade to
<br>CRS 4.5(2) from CRS Releases 3.1, 3.5 or 4.0; only a fresh install of<br>CRS 4.5(2) is supported."<br><br><a href="http://www.cisco.com/univercd/cc/td/doc/systems/unified/unified1/sum/">http://www.cisco.com/univercd/cc/td/doc/systems/unified/unified1/sum/
</a><br>ch2_prep.htm<br><br>Is Cisco out of its mind? Are they high?<br><br>They want all of these customers to upgrade to CCM 5, but they offer<br>no upgrade path for IPCC?<br><br>This CANNOT be accurate.<br><br><br><br>
Jonathan<br><br>On 1/12/07, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>> wrote:<br>Less headaches. ;)<br>----- Original Message -----<br>From: Jonathan Charles<br>To: Ryan Ratliff<br>Cc: Lelio Fulgenzi ;
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>Sent: Friday, January 12, 2007 11:59 AM<br>Subject: Re: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1<br>and CRS 4.5<br><br>That's ridiculous.
<br><br>Why would have them install a separate CCM cluster for a call center<br>with 15 agents?<br><br><br><br>Jonathan<br><br>On 1/12/07, Ryan Ratliff <<a href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>> wrote: I think others
<br>have done this with great success (separate cluster<br>for IPCC).<br><br>-Ryan<br><br>On Jan 12, 2007, at 11:46 AM, Lelio Fulgenzi wrote:<br><br>I never thought I'd say this, but I'm seriously considering that IPCC
<br>users be put on a seperate cluster. Upgrade the cluster only when<br>necessary. When we last talked to our Cisco team there seemed to be<br>no light at the end of the tunnel with respect to concurrent support<br>for previous versions of IPCC.
<br><br>----- Original Message -----<br>From: Jonathan Charles<br>To: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>Sent: Friday, January 12, 2007 11:40 AM<br>Subject: [cisco-voip] Upgrade from
CCM3.3 and CRS 3.1 to CCM5.1 and<br>CRS 4.5<br><br>Curious...<br><br>I know I need to upgrade them to CCM4.1 before I can go to 5.1..<br><br>Do I need to go to IPCC 4.0 before 4.5, or can I go straight from<br>CRS3.1 to 4.5
?<br><br>And is it really an upgrade or is it some disaster-fest, where I need<br>to rebuild the IPCC applications.<br><br><br><br>Jonathan<br><br><br>_______________________________________________<br>cisco-voip mailing list
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