Try this doc if you haven't already.<br><br>Mike<br><br><div><span class="gmail_quote">On 1/24/07, <b class="gmail_sendername">Andrew F. Wolfe</b> <<a href="mailto:deadpool.slayer.telecomm@gmail.com">deadpool.slayer.telecomm@gmail.com
</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Good morning,<br><br>I have an issue at a customer site. There is a supervisor who cannot see the agents in her CSQ using the Supervisor Desktop. The following are the pertinents of the issue:
<br><br>-Supervisor has this issue intermittently
<br>-No other supervisors are affected <br>-The issue seems to resolve itself after a couple of hours<br>-The issue only affects one CSQ and when it occurs, it can be recreated on another machine using the Supervisor Desktop and observing that CSQ.
<br>-The PC does not have the Internet Connection Firewall enabled (want to rule that out off the bat)<br><br>While it is not a huge show stopping problem, it is an annoyance to the customer and I need to get this one resolved. Any insight would be appreciated, in the meantime I am performing due diligence and opening a TAC case, looking on other forums, etc. Thanks all
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