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<p class=MsoNormal><b><font size=2 color="#003366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#003366;font-weight:bold'>Hi
All,<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#003366;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#003366;font-weight:bold'>Cisco
desktop agent gets logged out every night of all the users. Users get a prompt:
Unable to contact to CTI manager server.<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#003366;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
style='font-size:10.0pt;color:#003366;font-weight:bold'>When we checked the
event logs on the CTI Manager server we got the following error:<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
style='font-size:10.0pt;color:#003366;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
style='font-size:10.0pt;color:#003366;font-weight:bold'>Event
Type: Error<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
style='font-size:10.0pt;color:#003366;font-weight:bold'>Event
Source: Cisco CTIManager<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
style='font-size:10.0pt;color:#003366;font-weight:bold'>Event
Category: None<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
style='font-size:10.0pt;color:#003366;font-weight:bold'>Event
ID:
3<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
style='font-size:10.0pt;color:#003366;font-weight:bold'>Date:
6/27/2006<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
style='font-size:10.0pt;color:#003366;font-weight:bold'>Time:
9:25:54 AM<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
style='font-size:10.0pt;color:#003366;font-weight:bold'>User:
N/A<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
style='font-size:10.0pt;color:#003366;font-weight:bold'>Computer:
JMD_IPTSERVER<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
style='font-size:10.0pt;color:#003366;font-weight:bold'>Description:<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
style='font-size:10.0pt;color:#003366;font-weight:bold'>Error:
kCtiProviderCloseHeartbeatTimeout - CTI heartbeat timeout; provider closing.<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
style='font-size:10.0pt;color:#003366;font-weight:bold'> App ID: Cisco
CTIManager<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
style='font-size:10.0pt;color:#003366;font-weight:bold'> Cluster ID: StandAloneCluster<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
style='font-size:10.0pt;color:#003366;font-weight:bold'> Node ID:
172.30.1.12<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
style='font-size:10.0pt;color:#003366;font-weight:bold'> CTI Application
ID: JTAPI[142]@G02MARP063<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
style='font-size:10.0pt;color:#003366;font-weight:bold'> Process ID: 1148<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
style='font-size:10.0pt;color:#003366;font-weight:bold'> Process Name:
CtiHandler<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
style='font-size:10.0pt;color:#003366;font-weight:bold'>Explanation: CTI
heartbeat timeout occurred. This causes CTIManager to close the application
connection.<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
style='font-size:10.0pt;color:#003366;font-weight:bold'>Recommended Action: CTI
application will need to reconnect; contact TAC if problem persists...<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
style='font-size:10.0pt;color:#003366;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
lang=EN-AU style='font-size:10.0pt;color:#003366;font-weight:bold'> Event
Type: Error<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
lang=EN-AU style='font-size:10.0pt;color:#003366;font-weight:bold'>Event
Source: Cisco CTIManager<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
lang=EN-AU style='font-size:10.0pt;color:#003366;font-weight:bold'>Event
Category: None<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
lang=EN-AU style='font-size:10.0pt;color:#003366;font-weight:bold'>Event ID: 3<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
lang=EN-AU style='font-size:10.0pt;color:#003366;font-weight:bold'>Date: 1/24/2007<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
lang=EN-AU style='font-size:10.0pt;color:#003366;font-weight:bold'>Time: 2:26:07
PM<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
lang=EN-AU style='font-size:10.0pt;color:#003366;font-weight:bold'>User: N/A<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
lang=EN-AU style='font-size:10.0pt;color:#003366;font-weight:bold'>Computer: JMD_IPTSERVER<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
lang=EN-AU style='font-size:10.0pt;color:#003366;font-weight:bold'>Description:<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
lang=EN-AU style='font-size:10.0pt;color:#003366;font-weight:bold'>Error:
kCtiProviderOpenFailure - CTI application failed to open provider<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
lang=EN-AU style='font-size:10.0pt;color:#003366;font-weight:bold'>
CTIconnectionId: 137<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
lang=EN-AU style='font-size:10.0pt;color:#003366;font-weight:bold'> Login
User Id: IPT077<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
lang=EN-AU style='font-size:10.0pt;color:#003366;font-weight:bold'>
Reason code.: -1932787616<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
lang=EN-AU style='font-size:10.0pt;color:#003366;font-weight:bold'>
IPAddress: 172.25.0.118<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
lang=EN-AU style='font-size:10.0pt;color:#003366;font-weight:bold'> App
ID: Cisco CTIManager<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
lang=EN-AU style='font-size:10.0pt;color:#003366;font-weight:bold'>
Cluster ID: StandAloneCluster<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
lang=EN-AU style='font-size:10.0pt;color:#003366;font-weight:bold'> Node
ID: 172.30.1.12<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
lang=EN-AU style='font-size:10.0pt;color:#003366;font-weight:bold'>Explanation:
Application is unable to open provider.<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
lang=EN-AU style='font-size:10.0pt;color:#003366;font-weight:bold'>Recommended
Action: Check the reason code and correct the problem. Restart CTIManager if
problem persists</span></font></b><b><font color=navy><span lang=EN-AU
style='color:navy;font-weight:bold'>..<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face="Times New Roman"><span
style='font-size:10.0pt;color:#003366;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#003366;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#003366;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#003366;font-weight:bold'>Any
ideas, why this is happening.<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#003366;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#003366;font-weight:bold'>Regards,<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color="#003366" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#003366;font-weight:bold'>Monika<o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy;font-weight:bold'><o:p> </o:p></span></font></b></p>
<div>
<p class=MsoNormal><b><font size=3 color=navy face="Times New Roman"><span
lang=EN-AU style='font-size:12.0pt;color:navy;font-weight:bold'> </span></font><o:p></o:p></b></p>
</div>
<div>
<p class=MsoNormal><b><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;font-weight:bold'> <o:p></o:p></span></font></b></p>
</div>
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