Scott,<br><br>No they aren't. I am going to go through the doc that Mike shot me (thanks dood) and see what I can get going. It is so intermittent though that it makes it a pain to track. <br><br><div><span class="gmail_quote">
On 1/24/07, <b class="gmail_sendername">Voll, Scott</b> <<a href="mailto:Scott.Voll@wesd.org">Scott.Voll@wesd.org</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Do the agents close any windows (ie. The chat
window)?</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Scott</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
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<div style="text-align: center;" align="center"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">
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<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip-bounces@puck.nether.net</a>] <b><span style="font-weight: bold;">On Behalf Of </span></b>Andrew F. Wolfe<br>
<b><span style="font-weight: bold;">Sent:</span></b> Wednesday, January 24, 2007
6:55 AM<br>
<b><span style="font-weight: bold;">To:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> [cisco-voip] Agents not
showing in the Supervisor Desktop - IPCCExpress 4.0</span></font></p>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Good morning,<br>
<br>
I have an issue at a customer site. There is a supervisor who cannot see
the agents in her CSQ using the Supervisor Desktop. The following are the
pertinents of the issue:<br>
<br>
-Supervisor has this issue intermittently <br>
-No other supervisors are affected <br>
-The issue seems to resolve itself after a couple of hours<br>
-The issue only affects one CSQ and when it occurs, it can be recreated on
another machine using the Supervisor Desktop and observing that CSQ. <br>
-The PC does not have the Internet Connection Firewall enabled (want to rule
that out off the bat)<br>
<br>
While it is not a huge show stopping problem, it is an annoyance to the
customer and I need to get this one resolved. Any insight would be
appreciated, in the meantime I am performing due diligence and opening a TAC
case, looking on other forums, etc. Thanks all </span></font></p>
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