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<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=803000922-24012007>Does anyone know how to keep the CALLING number
information to an outside line after it passes through an IPCC center
unanswered? When the in-house queue is closed, the number is forwarded to
an outside helpdesk, but it reverts to our main number. Please let me know
if you have any ideas. Thank you!</SPAN></FONT></DIV>
<DIV> </DIV><!-- Converted from text/rtf format -->
<P align=left><FONT face=Arial color=#0000ff size=2>Steve Miller<BR>Telecom
Engineer<BR>Dickstein Shapiro LLP<BR>1825 Eye Street NW | Washington, DC
20006<BR>Tel (202) 420-3370 Fax (202)-330-5607<BR></FONT><A
href="mailto:millers@dicksteinshapiro.com"><FONT face=Arial
size=2>millers@dicksteinshapiro.com</FONT></A><FONT face=Arial color=#0000ff
size=2> </FONT></P>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
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<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Bryan
Nowak<BR><B>Sent:</B> Saturday, December 23, 2006 1:12 AM<BR><B>To:</B> Selt9;
Rasim Duric; jonvoip@gmail.com<BR><B>Cc:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> Re: [cisco-voip] Caller ID with
IPCC Express<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><FONT face=Arial size=2>Selt, you're exactly right. I'm not running
IP Phone Agent, and I'm looking to have the CALLED number displayed on the
phone. The reason for it is when someone calls number A, for
instance, the helpdesk answers the phone one way, while they answer it a
different way when number B is called. There was a push to get this
server into action this week and I've split the CTI ports among two different
JTAPI groups to achieve what was required. I now have Number A using the
first 10 ports and number B using the second set of 10. I was thinking
there was a more refined way of accomplishing this, however. Any
ideas?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks,</FONT></DIV>
<DIV><FONT face=Arial size=2>Bryan</FONT></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=selt9@yahoo.com href="mailto:selt9@yahoo.com">Selt9</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=rduric@uoguelph.ca
href="mailto:rduric@uoguelph.ca">Rasim Duric</A> ; <A title=n68851@hotmail.com
href="mailto:n68851@hotmail.com">Bryan Nowak</A> ; <A title=jonvoip@gmail.com
href="mailto:jonvoip@gmail.com">jonvoip@gmail.com</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, December 22, 2006 3:06
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [cisco-voip] Caller ID with
IPCC Express</DIV>
<DIV><BR></DIV>
<DIV
style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">
<DIV
style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">if
I understood Bryan well, this has nothing to do with IP Phone Agent... this is
a regular agent with CAD and the phone, right?</DIV>
<DIV
style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">if
it is so, telecaster is not an issue here...</DIV>
<DIV
style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">Bryan,
tell us, do you need CALLING number or CALLED number to be shown on the
agent's phone?</DIV>
<DIV
style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">from
your question, I can conclude that you want CALLED number to be passed to the
phone?</DIV>
<DIV
style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">give
us more detalis on this, please... maybe some call scenario...</DIV>
<DIV
style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif"> </DIV>
<DIV
style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">thanks,</DIV>
<DIV
style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">Selt<BR><BR></DIV>
<DIV
style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">-----
Original Message ----<BR>From: Rasim Duric <<A
href="mailto:rduric@uoguelph.ca">rduric@uoguelph.ca</A>><BR>To: Bryan Nowak
<<A href="mailto:n68851@hotmail.com">n68851@hotmail.com</A>>; <A
href="mailto:jonvoip@gmail.com">jonvoip@gmail.com</A><BR>Cc:
cisco-voip@puck.nether.net<BR>Sent: Wednesday, December 20, 2006 11:57:06
PM<BR>Subject: Re: [cisco-voip] Caller ID with IPCC Express<BR><BR>
<DIV>You'll need to change the IP Phone agent telecaster password and restart
the TAI service. Just follow the link:<BR><BR><A
href="http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1dd86bde"
target=_blank>http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1dd86bde</A><BR><BR>Rasim
Duric<BR>Network Analyst (CCS)<BR>University of Guelph<BR>Guelph, N1G 2W1,
ON<BR>519-824-4120x53146<BR>rduric@uoguelph.ca<BR><BR>-----Original
Message-----<BR>From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Bryan Nowak<BR>Sent:
Wednesday, December 20, 2006 4:45 PM<BR>To: jonvoip@gmail.com<BR>Cc:
cisco-voip@puck.nether.net<BR>Subject: Re: [cisco-voip] Caller ID with IPCC
Express<BR><BR>You're right -- the original called number does show up in
CAD. Is there a way to send that to the display on the
phone?<BR><BR><BR>>From: "Jonathan Charles"
<jonvoip@gmail.com><BR>>To: "Bryan Nowak"
<n68851@hotmail.com><BR>>CC:
cisco-voip@puck.nether.net<BR>>Subject: Re: [cisco-voip] Caller ID with
IPCC Express<BR>>Date: Tue, 19 Dec 2006 18:10:07 -0600<BR>><BR>>The
original dialed number should show up as Enterprise Data on the
Cisco<BR>>Agent Desktop.<BR>><BR>>If not, you need to set up Ent Data
using the Cisco Desktop Administrator<BR>>(see the desktop of your IPCC, or
Start - Programs - Cisco, etc...)<BR>><BR>>Add the Ent Data fields you
want and apply them to a work flow
group.<BR>><BR>><BR>><BR>>Jonathan<BR>><BR>>On 12/19/06,
Bryan Nowak <n68851@hotmail.com> wrote:<BR>>><BR>>>Hey
folks,<BR>>><BR>>>I'm fairly new to this newsgroup but can see
that there's a wealth of<BR>>>information here. I'd like to
add some value of my own but for now I'm<BR>>>hoping to tap into some if
it with this question:<BR>>><BR>>>I have two JTAPI triggers in
IPCC and both of them end up calling the same<BR>>>agents. Is
there a way to change the display to show which number
was<BR>>>dialed? Currently it appears that the display
setting on the CTI port is<BR>>>what's being passed to the phones, but
since I don't know which port will<BR>>>get which call, I can't adjust
the display appropriately.<BR>>><BR>>>It looks like I can create a
second JTAPI Call Control Group, split the 20<BR>>>CTI ports between the
two, and change the Display settings for the
ports<BR>>>to<BR>>>align with whatever call group will use them,
but I figure that has to be<BR>>>an<BR>>>easier way. Is
there?<BR>>><BR>>>Thanks,<BR>>>Bryan<BR>>><BR>>>_________________________________________________________________<BR>>>Your
Hotmail address already works to sign into Windows Live
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