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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Do the agents close any windows (ie. The chat
window)?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Scott<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Andrew F. Wolfe<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, January 24, 2007
6:55 AM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Agents not
showing in the Supervisor Desktop - IPCCExpress 4.0</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Good morning,<br>
<br>
I have an issue at a customer site. There is a supervisor who cannot see
the agents in her CSQ using the Supervisor Desktop. The following are the
pertinents of the issue:<br>
<br>
-Supervisor has this issue intermittently <br>
-No other supervisors are affected <br>
-The issue seems to resolve itself after a couple of hours<br>
-The issue only affects one CSQ and when it occurs, it can be recreated on
another machine using the Supervisor Desktop and observing that CSQ. <br>
-The PC does not have the Internet Connection Firewall enabled (want to rule
that out off the bat)<br>
<br>
While it is not a huge show stopping problem, it is an annoyance to the
customer and I need to get this one resolved. Any insight would be
appreciated, in the meantime I am performing due diligence and opening a TAC
case, looking on other forums, etc. Thanks all <o:p></o:p></span></font></p>
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