<br><font size=2 face="sans-serif">All,</font>
<br>
<br><font size=2 face="sans-serif">I have just started a new job with a
company that is having a little issue with CM and IPCC Express.
Everytime they see the following message in their RTMT email alerts the
IPCC agents that are in a ready status are put into a not ready status.
</font>
<br>
<br><font size=2><tt>At 12:54:05 on 01/23/2007 on node 10.X.X.X.<br>
Call Manager heartbeat rate below 24 beats per minute.<br>
Current heartbeat rate is 22 beats per minute.</tt></font>
<br>
<br><font size=2 face="sans-serif"> They are a pretty big IPCC shop
with about 200 agents. Although active calls are not getting disconnected
it seems to be a big inconvenience for the agents as you might imagine.
There is a co-worker here working on the issue with TAC but I thought
I would throw it out to the list to see if someone has seen this issue
before.</font>
<br>
<br><font size=2 face="sans-serif">Carlos</font>
<br>