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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Me too….. Everyone is so fast with
responses……… and Thanks to Wes, Ryan and Mike who hang out on
this list as we know you don’t have to.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Scott <o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Jonathan Charles<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, January 31, 2007
7:24 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Anthony Kouloglou<br>
<b><span style='font-weight:bold'>Cc:</span></b> ci >>
cisco-voip@puck-nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] 4.1 to
5.1 upgrade released. Why not from 4.2?!!</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>That's what I do... there
is generally a faster response time from here than from TAC...<br>
<br>
But sometimes you need the TAC case to cover your butt.<br>
<br>
<br>
<br>
Jonathan<o:p></o:p></span></font></p>
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<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 1/31/07, <b><span style='font-weight:bold'>Anthony
Kouloglou</span></b> <<a href="mailto:akoul@dataways.gr">akoul@dataways.gr</a>>
wrote:</span></font></span><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Ryan good morning,<br>
as i said, the TAC (605169425) was honest enough to tell me that it is<br>
not their territory and to go to EMEA support.<br>
But,shouldn't the TAC know that it is impossible to go from 4.2 to 5.X? <br>
And for 10 days the EMEA customer services didn't tell me also that is<br>
impossible!!<br>
And after a post to cisco-voip forum, i got 5-6 answers almost immediately!!<br>
I think that next time i will open a TAC to cisco-voip! <br>
<br>
Cheers,<br>
Anthony<br>
<br>
Ryan Ratliff wrote:<br>
> Can you send me the SR number of your TAC case? This sounds
like an<br>
> educational opportunity for us.<br>
><br>
> -Ryan<br>
><br>
> On Jan 30, 2007, at 11:39 AM, Anthony Kouloglou wrote: <br>
><br>
> Hi all,<br>
> i am really pissed of with cisco's customer support.<br>
> They really don't tell what exactly is going on.<br>
> I just want to upgrade 2 of my 7825i2 servers running 4.2 ccm to 5.1.<br>
> It has been 2 weeks that they are telling me that there will be soon an<br>
> upgrade and 5 days ago<br>
> they told me that it is ready and to go to PUT to download it!!<br>
> I went to PUT web page and i found out that it was an upgrade from <br>
> 4.1->5.1!!<br>
> I told them that i have 4.2 and i am still waiting for their response!!!<br>
><br>
> Has anyone find a way to upgrade from 4.2 to 5.1?<br>
><br>
> Cheers<br>
> Anthony<br>
> _______________________________________________ <br>
> cisco-voip mailing list<br>
> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip
</a><br>
><br>
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