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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I’ve also run into older PC NICs that do not support 802.1q (one
of the requirements for agent desktop streaming, unless you do the old
fashioned SPAN) could not monitor or record.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Ed Leatherman<br>
<b>Sent:</b> Thursday, February 01, 2007 2:10 PM<br>
<b>To:</b> Jean-Victor.Brun@ins.com<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] ccm 4.1.3 busylamp configuration ?<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>Couple things to check for:<br>
<br>
1) Agent phone needs to be configured in callmanager to span voice vlan to data
vlan<br>
<br>
2) check ACLs between agent, supervisor, and server networks to see if you are
blocking the RTP stream somewhere along the way <br>
<br>
Just from what you said I would definately look at #1<br>
<br>
Ed<o:p></o:p></p>
<div>
<p class=MsoNormal><span class=gmailquote>On 2/1/07, <b><a
href="mailto:Jean-Victor.Brun@ins.com">Jean-Victor.Brun@ins.com</a></b> <<a
href="mailto:Jean-Victor.Brun@ins.com">Jean-Victor.Brun@ins.com</a>> wrote:</span><o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>Does anyone have a good document on how to configure IPCC Express
Agent Monitoring? I have it configured properly according to all of the
documents I can find. However, I am still not able to hear
anything. And when I record the file is empty. Thanks! </span><o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> <a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
on behalf of Mladen Milanovic <br>
<b>Sent:</b> Thu 2/1/2007 10:43 AM<br>
<b>To:</b> gokhan senol; <a href="mailto:cisco-voip@puck.nether.net"
target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject: </b>Re: [cisco-voip] ccm 4.1.3 busylamp configuration ?</span><o:p></o:p></p>
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<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>BLF unfrtenetly is not supported in the CCM earlier than 5.X. Only
way is to configure shared line on the 7914 and make them to not ring when
there is incomming call. </span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>M</span><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> <a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">
cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>gokhan senol<br>
<b>Sent:</b> Thursday, February 01, 2007 7:58 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] ccm 4.1.3 busylamp configuration ?</span><o:p></o:p></p>
<div>
<p>i got ccm 4.1.3 <o:p></o:p></p>
<p>manager uses 7960 and<o:p></o:p></p>
<p>manager assistant uses 7960 with 2 expansion modules<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>i couldnt find how to configure BusyLampField. i want assistant to see
if the line is busy or not, before transfering the call<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>any idea<o:p></o:p></p>
<p>thanks<o:p></o:p></p>
<p> <o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>TV dinner still cooling?<br>
<a href="http://us.rd.yahoo.com/evt=49979/*http:/tv.yahoo.com/" target="_blank">Check
out "Tonight's Picks"</a> on Yahoo! TV. <o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><br>
_______________________________________________<br>
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<br>
<o:p></o:p></p>
</div>
<p class=MsoNormal><br>
<br clear=all>
<br>
-- <br>
Ed Leatherman<br>
Senior Voice Engineer<br>
West Virginia University<br>
Telecommunications and Network Operations <o:p></o:p></p>
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