Couple things to check for:<br><br>1) Agent phone needs to be configured in callmanager to span voice vlan to data vlan<br><br>2) check ACLs between agent, supervisor, and server networks to see if you are blocking the RTP stream somewhere along the way
<br><br>Just from what you said I would definately look at #1<br><br>Ed<br><br><div><span class="gmail_quote">On 2/1/07, <b class="gmail_sendername"><a href="mailto:Jean-Victor.Brun@ins.com">Jean-Victor.Brun@ins.com</a></b>
<<a href="mailto:Jean-Victor.Brun@ins.com">Jean-Victor.Brun@ins.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<div dir="ltr"><font color="#000000" face="Arial" size="2">Does anyone have a good document on how to configure IPCC Express Agent Monitoring? I have it configured properly according to all of the documents I can find. However, I am still not able to hear anything. And when I record the file is empty. Thanks!
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<font face="Tahoma" size="2"><b>From:</b> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a> on behalf of Mladen Milanovic
<br><b>Sent:</b> Thu 2/1/2007 10:43 AM<br><b>To:</b> gokhan senol; <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br><b>Subject:
</b> Re: [cisco-voip] ccm 4.1.3 busylamp configuration ?<br></font><br></div><div><span class="e" id="q_1107e84f765fe444_1">
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<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2">BLF unfrtenetly is not supported in the CCM earlier than 5.X. Only way is to configure shared line on the 7914 and make them to not ring when there is incomming call.
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<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2">M</font></span></div><br>
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<font face="Tahoma" size="2"><b>From:</b> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>gokhan senol<br><b>Sent:</b> Thursday, February 01, 2007 7:58 AM<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] ccm 4.1.3 busylamp configuration ?<br></font><br></div>
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<p>i got ccm 4.1.3 </p>
<p>manager uses 7960 and</p>
<p>manager assistant uses 7960 with 2 expansion modules</p>
<p> </p>
<p>i couldnt find how to configure BusyLampField. i want assistant to see if the line is busy or not, before transfering the call</p>
<p> </p>
<p>any idea</p>
<p>thanks</p>
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https://puck.nether.net/mailman/listinfo/cisco-voip</a><br><br><br></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations