I've worked with a company on several occasions called ISI and integrate with their Infortel Select product. Their website is <a href="http://isi-info.com">http://isi-info.com</a>. I hope this helps.<br><br>John<br><br>
On 2/5/07, Bill Riley III <<a href="mailto:BRiley@jackhenry.com">BRiley@jackhenry.com</a> > wrote:<br>> <br>> <br>> <br>> <br>> <br>> <br>> <br>> <br>> Can anyone provide some information on a few third party products that we can use to create reports from the CDR database? We have tried to use the built in CDR reporting and it is a little cumbersome to use and does not give us the format we want. We have also tried direct SQL queries and while this can give us the information it is not something the end customer would want to use. We would like to have the following information:
<br>> <br>> <br>> <br>> Most dialed numbers. <br>> <br>> What numbers a specific DN dialed. <br>> <br>> Most inbound calls to a specific DN. <br>> <br>> Most inbound calling number, by area code preferably.
<br>> <br>> Inbound PSTN called numbers. <br>> <br>> <br>> <br>> We would also like to use it for billing and cost justification. We would like to put a price on how many TEHO calls are being completed and how much the TEHO configuration is saving them in LD charges. Thanks.
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