<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;">This is regular call manager behavior, it uses the original called party number when it rolls to voice mail. The VM Profile used would be on the initial DN called, not VM profile on the forwarded DN since that wouldn't be the original called number called. <br><br>How is the <strong style="font-weight: normal;">1111111111 DN setup in Call Manager? Is it a phone, a CTI route point, translation pattern? Did you set up the VM profile on this number to go the static mailbox number on unity, and reset the device?</strong><br><br>In Unity, you can go under call routing and set up a rule there to route calls to this number to the unity mailbox you want. Use
the Call Viewer application to see how call comes into unity.<br><br>Erick<br><br>----- Original Message ----<br>From: Cisco Subscriber <subs-cisco@cbvcollections.com><br>To: cisco-voip@puck.nether.net<br>Sent: Monday, February 5, 2007 6:15:06 PM<br>Subject: [cisco-voip] Calls from external forwarded number not being directed to voicemail correctly.<br><br><title></title>
<p><font face="Verdana" size="2">We are forwarding an external number to a number
hosted by our CM. The call is forwarded as expected and the IP phone
rings, if the call is left unanswered it is transferred to voicemail. The
problem is that the call is not sent to that extensions mailbox as one
would expect; it is transferred to the standard untiy greeting (asking to dial
an extension). </font></p>
<p><font face="Verdana" size="2">I believe I found the source of the problem but
have been unable to correct the issue. In looking at a CDR record for the
incoming call I have found that the "Called Number" is blank. The
extension is listed as the "Destination Number" and the external number which
has call forwarding enabled is listed as the "Last Redirected
Number".</font></p>
<p><font face="Verdana" size="2">The extension and voice mailbox are both setup
correctly. If the CM-hosted number is called directly everything functions
as expected, however if the forwarded external number is called the problem
remains. I've tried creating a new voicemail profile which masked the
mailbox to the static mailbox number for that extension.</font></p>
<p><font face="Verdana" size="2">Ideas?</font></p>
<p><font face="Verdana" size="2">In the following example CDR dump a person from
(3333333333) called (1111111111) which is forwarded to
(2222222222 (internal extension 2222)). </font></p>
<p>
<table style="height: 700px;" border="1" cellpadding="0" cellspacing="0">
<tbody>
<tr class="TableContrast">
<td class="header" align="left" width="300">cdrRecordType </td>
<td class="header" align="left" width="300">GlobalCallID_callManagerId </td>
<td class="header" align="left" width="300">GlobalCallID_callId </td></tr>
<tr>
<td class="caption" align="left" width="300"> 1 </td>
<td class="caption" align="left" width="300"> 2 </td>
<td class="caption" align="left" width="300"> 422735 </td></tr>
<tr class="TableContrast">
<td class="header" align="left" width="300">OrigLegcallIdentifier </td>
<td class="header" align="left" width="300">DateTimeOrigination </td>
<td class="header" align="left" width="300">OrigNodeId </td></tr>
<tr>
<td class="caption" align="left" width="300"> 34513190 </td>
<td class="caption" align="left" width="300"> Feb 5, 2007 10:58:12 AM </td>
<td class="caption" align="left" width="300"> 2 </td></tr>
<tr class="TableContrast">
<td class="header" align="left" width="300">OrigIpSpan </td>
<td class="header" align="left" width="300">OrigIpAddr </td>
<td class="header" align="left" width="300">OrigIpPort </td></tr>
<tr>
<td class="caption" align="left" width="300"> 12 </td>
<td class="caption" align="left" width="300"> 10.1.8.102 </td>
<td class="caption" align="left" width="300"> null </td></tr>
<tr class="TableContrast">
<td class="header" align="left" width="300">CallingPartyNumber </td>
<td class="header" align="left" width="300">OrigCause_location </td>
<td class="header" align="left" width="300">OrigCause_value </td></tr>
<tr>
<td class="caption" align="left" width="300"> <strong>3333333333</strong> </td>
<td class="caption" align="left" width="300"> 0 </td>
<td class="caption" align="left" width="300"> 0 </td></tr>
<tr class="TableContrast">
<td class="header" align="left" width="300">OrigMediaTransportAddress_IP </td>
<td class="header" align="left" width="300">OrigMediaTransportAddress_Port </td>
<td class="header" align="left" width="300">OrigMediaCap_payloadCapability
</td></tr>
<tr>
<td class="caption" align="left" width="300"> 10.1.8.102 </td>
<td class="caption" align="left" width="300"> 26854 </td>
<td class="caption" align="left" width="300"> 4 </td></tr>
<tr class="TableContrast">
<td class="header" align="left" width="300">OrigMediaCap_maxFramesPerPacket </td>
<td class="header" align="left" width="300">OrigMediaCap_g723BitRate </td>
<td class="header" align="left" width="300">DestLegIdentifier </td></tr>
<tr>
<td class="caption" align="left" width="300"> 20 </td>
<td class="caption" align="left" width="300"> 0 </td>
<td class="caption" align="left" width="300"> 34513191 </td></tr>
<tr class="TableContrast">
<td class="header" align="left" width="300">DestNodeId </td>
<td class="header" align="left" width="300">DestSpan </td>
<td class="header" align="left" width="300">DestIpAddr </td></tr>
<tr>
<td class="caption" align="left" width="300"> 2 </td>
<td class="caption" align="left" width="300"> 0 </td>
<td class="caption" align="left" width="300"> 10.1.29.59 </td></tr>
<tr class="TableContrast">
<td class="header" align="left" width="300">DestIpPort </td>
<td class="header" align="left" width="300">OriginalCalledPartyNumber </td>
<td class="header" align="left" width="300">FinalCalledPartyNumber </td></tr>
<tr>
<td class="caption" align="left" width="300"> null </td>
<td class="caption" align="left" width="300"> </td>
<td class="caption" align="left" width="300"> <strong>2222</strong>
</td></tr>
<tr class="TableContrast">
<td class="header" align="left" width="300">DestCause_location </td>
<td class="header" align="left" width="300">DestCause_value </td>
<td class="header" align="left" width="300">DestMediaTransportAddress_IP </td></tr>
<tr>
<td class="caption" align="left" width="300"> 0 </td>
<td class="caption" align="left" width="300"> 16 </td>
<td class="caption" align="left" width="300"> 10.1.29.59 </td></tr>
<tr class="TableContrast">
<td class="header" align="left" width="300">DestMediaTransportAddress_Port </td>
<td class="header" align="left" width="300">DestMediaCap_payloadCapability </td>
<td class="header" align="left" width="300">DestMediaCap_maxFramesPerPacket
</td></tr>
<tr>
<td class="caption" align="left" width="300"> 19318 </td>
<td class="caption" align="left" width="300"> 4 </td>
<td class="caption" align="left" width="300"> 20 </td></tr>
<tr class="TableContrast">
<td class="header" align="left" width="300">DestMediaCap_g723BitRate </td>
<td class="header" align="left" width="300">DateTimeConnect </td>
<td class="header" align="left" width="300">DateTimeDisconnect </td></tr>
<tr>
<td class="caption" align="left" width="300"> 0 </td>
<td class="caption" align="left" width="300"> Feb 5, 2007 10:58:22 AM </td>
<td class="caption" align="left" width="300"> Feb 5, 2007 10:58:34 AM
</td></tr>
<tr class="TableContrast">
<td class="header" align="left" width="300">LastRedirectDn </td>
<td class="header" align="left" width="300">pkid </td>
<td class="header" align="left" width="300">OriginalCalledPartyNumberPartition
</td></tr>
<tr>
<td class="caption" align="left" width="300"> <strong>1111111111</strong> </td>
<td class="caption" align="left" width="300">
3E25F536-4764-4E12-B14A-2E13AEC5D1AC </td>
<td class="caption" align="left" width="300"> </td></tr>
<tr class="TableContrast">
<td class="header" align="left" width="300">CallingPartyNumberPartition </td>
<td class="header" align="left" width="300">FinalCalledPartyNumberPartition </td>
<td class="header" align="left" width="300">LastRedirectDnPartition </td></tr>
<tr>
<td class="caption" align="left" width="300"> </td>
<td class="caption" align="left" width="300"> 01-A-Internal-PT </td>
<td class="caption" align="left" width="300"> </td></tr>
<tr class="TableContrast">
<td class="header" align="left" width="300">Duration </td>
<td class="header" align="left" width="300">OrigDeviceName </td>
<td class="header" align="left" width="300">DestDeviceName </td></tr>
<tr>
<td class="caption" align="left" width="300"> 12 </td>
<td class="caption" align="left" width="300"> S0/DS1-0@SDA001200607721 </td>
<td class="caption" align="left" width="300"> SEP0012433DD5A6 </td></tr>
<tr class="TableContrast">
<td class="header" align="left" width="300">OrigCallTerminationOnBehalfOf </td>
<td class="header" align="left" width="300">DestCallTerminationOnBehalfOf </td>
<td class="header" align="left" width="300">OrigCalledPartyRedirectOnBehalfOf
</td></tr>
<tr>
<td class="caption" align="left" width="300"> 0 </td>
<td class="caption" align="left" width="300"> 12 </td>
<td class="caption" align="left" width="300"> 0 </td></tr>
<tr class="TableContrast">
<td class="header" align="left" width="300">LastRedirectRedirectOnBehalfOf </td>
<td class="header" align="left" width="300">OrigCalledPartyRedirectReason </td>
<td class="header" align="left" width="300">LastRedirectRedirectReason </td></tr>
<tr>
<td class="caption" align="left" width="300"> 0 </td>
<td class="caption" align="left" width="300"> 0 </td>
<td class="caption" align="left" width="300"> 15 </td></tr>
<tr class="TableContrast">
<td class="header" align="left" width="300">DestConversationId </td>
<td class="header" align="left" width="300">GlobalCallId_ClusterID </td>
<td class="header" align="left" width="300">JoinOnBehalfOf </td></tr>
<tr>
<td class="caption" align="left" width="300"> 0 </td>
<td class="caption" align="left" width="300"> CBV-VANC-CM-01-Cluster </td>
<td class="caption" align="left" width="300"> 0 </td></tr>
<tr class="TableContrast">
<td class="header" align="left" width="300">OrigPrecedenceLevel </td>
<td class="header" align="left" width="300">DestPrecedenceLevel </td>
<td class="header" align="left" width="300">Comment </td></tr>
<tr>
<td class="caption" align="left" width="300"> 4 </td>
<td class="caption" align="left" width="300"> 4 </td>
<td class="caption" align="left" width="300"> </td></tr>
<tr class="TableContrast">
<td class="header" align="left" width="300">OrigVideoCap_Codec </td>
<td class="header" align="left" width="300">OrigVideoCap_Bandwidth </td>
<td class="header" align="left" width="300">OrigVideoCap_Resolution </td></tr>
<tr>
<td class="caption" align="left" width="300"> 0 </td>
<td class="caption" align="left" width="300"> 0 </td>
<td class="caption" align="left" width="300"> 0 </td></tr>
<tr class="TableContrast">
<td class="header" align="left" width="300">OrigVideoTransportAddress_IP </td>
<td class="header" align="left" width="300">OrigVideoTransportAddress_Port </td>
<td class="header" align="left" width="300">DestVideoCap_Codec </td></tr>
<tr>
<td class="caption" align="left" width="300"> 0.0.0.0 </td>
<td class="caption" align="left" width="300"> 0 </td>
<td class="caption" align="left" width="300"> 0 </td></tr>
<tr class="TableContrast">
<td class="header" align="left" width="300">destVideoCap_Bandwidth </td>
<td class="header" align="left" width="300">destVideoCap_Resolution </td>
<td class="header" align="left" width="300">destVideoTransportAddress_IP </td></tr>
<tr>
<td class="caption" align="left" width="300"> 0 </td>
<td class="caption" align="left" width="300"> 0 </td>
<td class="caption" align="left" width="300"> 0.0.0.0 </td></tr>
<tr class="TableContrast">
<td class="header" align="left" width="300">destVideoTransportAddress_Port </td>
<td class="header" align="left" width="300">callingPartyLoginUserId </td>
<td class="header" align="left" width="300">finalCalledPartyLoginUserId </td></tr>
<tr>
<td class="caption" align="left" width="300"> 0 </td>
<td class="caption" align="left" width="300"> </td>
<td class="caption" align="left" width="300"> </td></tr>
<tr class="TableContrast">
<td class="header" align="left" width="300">AuthCodeDescription </td>
<td class="header" align="left" width="300">AuthorizationLevel </td>
<td class="header" align="left" width="300">ClientMatterCode </td></tr>
<tr>
<td class="caption" align="left" width="300"><br></td>
<td class="caption" align="left" width="300">0 </td>
<td class="caption" align="left" width="300"><br></td></tr></tbody></table></p>
<SPAN style="width:100%;height:2px;border-bottom:1px solid rgb(212,208,200); border-top:1px solid rgb(128,128,128);background-color:black;overflow:hidden; margin:8px 0px;"></SPAN>
<table align="right" border="1" cellpadding="4" cellspacing="2" height="146" width="302">
<tbody>
<tr height="144">
<td width="300">
<table align="right" border="0" cellpadding="2" cellspacing="0" height="144" width="300">
<tbody>
<tr height="38">
<td rowspan="3" width="140">
<p align="left"><img src="http://www.cbvcollections.com/cbvImages/ecardlogo.jpg"></p></td>
<td valign="top" width="160">
<p align="right"><font face="Arial" size="2"><b>Frank
Wakelin</b></font><font face="Arial Narrow" size="1"><br>Manager,
Network/Telephony Services<br></font></p></td>
</tr><tr height="53">
<td valign="top" width="160">
<p align="right"><font face="Arial Narrow" size="1">100 - 814 Richards
St.</font><font face="Arial Narrow" size="1"><br>Vancouver, BC<br>V6B
3A7<br></font></p></td></tr>
<tr height="53">
<td valign="bottom" width="160">
<p align="right"><font face="Arial Narrow" size="1">Telephone: (604)
661-7906<br>Mobile: (778) 229-9461<br>Fax: (604) 661-7996<br><a rel="nofollow" target="_blank" href="mailto:fwakelin@cbvcollections.com">fwakelin@cbvcollections.com</a></font></p></td></tr></tbody></table></td></tr></tbody></table><p><font size="1"><strong><font size="2">Confidentiality Warning:</font></strong><br>This message and any attachments are intended only for the use of the intended recipients (cisco-voip@puck.nether.net), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender (<a rel="nofollow" target="_blank" href="mailto:subs-cisco@cbvcollections.com"><font color="#000000">Cisco Subscriber</font></a>) immediately by return e-mail, and delete this message and any attachments from your
system. Thank you.</font></p>
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