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<P><FONT face=Verdana size=2>We are forwarding an external number to a number
hosted by our CM. The call is forwarded as expected and the IP phone
rings, if the call is left unanswered it is transferred to voicemail. The
problem is that the call is not sent to that extensions mailbox as one
would expect; it is transferred to the standard untiy greeting (asking to dial
an extension). </FONT></P>
<P><FONT face=Verdana size=2>I believe I found the source of the problem but
have been unable to correct the issue. In looking at a CDR record for the
incoming call I have found that the "Called Number" is blank. The
extension is listed as the "Destination Number" and the external number which
has call forwarding enabled is listed as the "Last Redirected
Number".</FONT></P>
<P><FONT face=Verdana size=2>The extension and voice mailbox are both setup
correctly. If the CM-hosted number is called directly everything functions
as expected, however if the forwarded external number is called the problem
remains. I've tried creating a new voicemail profile which masked the
mailbox to the static mailbox number for that extension.</FONT></P>
<P><FONT face=Verdana size=2>Ideas?</FONT></P>
<P><FONT face=Verdana size=2>In the following example CDR dump a person from
(3333333333) called (1111111111) which is forwarded to
(2222222222 (internal extension 2222)). </FONT></P>
<P>
<TABLE style="HEIGHT: 700px" cellspacing=0 cellpadding=0 border=1>
<TBODY>
<TR class=TableContrast>
<TD class=header align=left width=300>cdrRecordType </TD>
<TD class=header align=left width=300>GlobalCallID_callManagerId </TD>
<TD class=header align=left width=300>GlobalCallID_callId </TD></TR>
<TR>
<TD class=caption align=left width=300> 1 </TD>
<TD class=caption align=left width=300> 2 </TD>
<TD class=caption align=left width=300> 422735 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>OrigLegcallIdentifier </TD>
<TD class=header align=left width=300>DateTimeOrigination </TD>
<TD class=header align=left width=300>OrigNodeId </TD></TR>
<TR>
<TD class=caption align=left width=300> 34513190 </TD>
<TD class=caption align=left width=300> Feb 5, 2007 10:58:12 AM </TD>
<TD class=caption align=left width=300> 2 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>OrigIpSpan </TD>
<TD class=header align=left width=300>OrigIpAddr </TD>
<TD class=header align=left width=300>OrigIpPort </TD></TR>
<TR>
<TD class=caption align=left width=300> 12 </TD>
<TD class=caption align=left width=300> 10.1.8.102 </TD>
<TD class=caption align=left width=300> null </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>CallingPartyNumber </TD>
<TD class=header align=left width=300>OrigCause_location </TD>
<TD class=header align=left width=300>OrigCause_value </TD></TR>
<TR>
<TD class=caption align=left width=300> <STRONG>3333333333</STRONG> </TD>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 0 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>OrigMediaTransportAddress_IP </TD>
<TD class=header align=left width=300>OrigMediaTransportAddress_Port </TD>
<TD class=header align=left width=300>OrigMediaCap_payloadCapability
</TD></TR>
<TR>
<TD class=caption align=left width=300> 10.1.8.102 </TD>
<TD class=caption align=left width=300> 26854 </TD>
<TD class=caption align=left width=300> 4 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>OrigMediaCap_maxFramesPerPacket </TD>
<TD class=header align=left width=300>OrigMediaCap_g723BitRate </TD>
<TD class=header align=left width=300>DestLegIdentifier </TD></TR>
<TR>
<TD class=caption align=left width=300> 20 </TD>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 34513191 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>DestNodeId </TD>
<TD class=header align=left width=300>DestSpan </TD>
<TD class=header align=left width=300>DestIpAddr </TD></TR>
<TR>
<TD class=caption align=left width=300> 2 </TD>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 10.1.29.59 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>DestIpPort </TD>
<TD class=header align=left width=300>OriginalCalledPartyNumber </TD>
<TD class=header align=left width=300>FinalCalledPartyNumber </TD></TR>
<TR>
<TD class=caption align=left width=300> null </TD>
<TD class=caption align=left width=300> </TD>
<TD class=caption align=left width=300> <STRONG>2222</STRONG>
</TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>DestCause_location </TD>
<TD class=header align=left width=300>DestCause_value </TD>
<TD class=header align=left width=300>DestMediaTransportAddress_IP </TD></TR>
<TR>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 16 </TD>
<TD class=caption align=left width=300> 10.1.29.59 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>DestMediaTransportAddress_Port </TD>
<TD class=header align=left width=300>DestMediaCap_payloadCapability </TD>
<TD class=header align=left width=300>DestMediaCap_maxFramesPerPacket
</TD></TR>
<TR>
<TD class=caption align=left width=300> 19318 </TD>
<TD class=caption align=left width=300> 4 </TD>
<TD class=caption align=left width=300> 20 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>DestMediaCap_g723BitRate </TD>
<TD class=header align=left width=300>DateTimeConnect </TD>
<TD class=header align=left width=300>DateTimeDisconnect </TD></TR>
<TR>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> Feb 5, 2007 10:58:22 AM </TD>
<TD class=caption align=left width=300> Feb 5, 2007 10:58:34 AM
</TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>LastRedirectDn </TD>
<TD class=header align=left width=300>pkid </TD>
<TD class=header align=left width=300>OriginalCalledPartyNumberPartition
</TD></TR>
<TR>
<TD class=caption align=left width=300> <STRONG>1111111111</STRONG> </TD>
<TD class=caption align=left width=300>
3E25F536-4764-4E12-B14A-2E13AEC5D1AC </TD>
<TD class=caption align=left width=300> </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>CallingPartyNumberPartition </TD>
<TD class=header align=left width=300>FinalCalledPartyNumberPartition </TD>
<TD class=header align=left width=300>LastRedirectDnPartition </TD></TR>
<TR>
<TD class=caption align=left width=300> </TD>
<TD class=caption align=left width=300> 01-A-Internal-PT </TD>
<TD class=caption align=left width=300> </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>Duration </TD>
<TD class=header align=left width=300>OrigDeviceName </TD>
<TD class=header align=left width=300>DestDeviceName </TD></TR>
<TR>
<TD class=caption align=left width=300> 12 </TD>
<TD class=caption align=left width=300> S0/DS1-0@SDA001200607721 </TD>
<TD class=caption align=left width=300> SEP0012433DD5A6 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>OrigCallTerminationOnBehalfOf </TD>
<TD class=header align=left width=300>DestCallTerminationOnBehalfOf </TD>
<TD class=header align=left width=300>OrigCalledPartyRedirectOnBehalfOf
</TD></TR>
<TR>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 12 </TD>
<TD class=caption align=left width=300> 0 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>LastRedirectRedirectOnBehalfOf </TD>
<TD class=header align=left width=300>OrigCalledPartyRedirectReason </TD>
<TD class=header align=left width=300>LastRedirectRedirectReason </TD></TR>
<TR>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 15 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>DestConversationId </TD>
<TD class=header align=left width=300>GlobalCallId_ClusterID </TD>
<TD class=header align=left width=300>JoinOnBehalfOf </TD></TR>
<TR>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> CBV-VANC-CM-01-Cluster </TD>
<TD class=caption align=left width=300> 0 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>OrigPrecedenceLevel </TD>
<TD class=header align=left width=300>DestPrecedenceLevel </TD>
<TD class=header align=left width=300>Comment </TD></TR>
<TR>
<TD class=caption align=left width=300> 4 </TD>
<TD class=caption align=left width=300> 4 </TD>
<TD class=caption align=left width=300> </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>OrigVideoCap_Codec </TD>
<TD class=header align=left width=300>OrigVideoCap_Bandwidth </TD>
<TD class=header align=left width=300>OrigVideoCap_Resolution </TD></TR>
<TR>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 0 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>OrigVideoTransportAddress_IP </TD>
<TD class=header align=left width=300>OrigVideoTransportAddress_Port </TD>
<TD class=header align=left width=300>DestVideoCap_Codec </TD></TR>
<TR>
<TD class=caption align=left width=300> 0.0.0.0 </TD>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 0 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>destVideoCap_Bandwidth </TD>
<TD class=header align=left width=300>destVideoCap_Resolution </TD>
<TD class=header align=left width=300>destVideoTransportAddress_IP </TD></TR>
<TR>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 0.0.0.0 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>destVideoTransportAddress_Port </TD>
<TD class=header align=left width=300>callingPartyLoginUserId </TD>
<TD class=header align=left width=300>finalCalledPartyLoginUserId </TD></TR>
<TR>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> </TD>
<TD class=caption align=left width=300> </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>AuthCodeDescription </TD>
<TD class=header align=left width=300>AuthorizationLevel </TD>
<TD class=header align=left width=300>ClientMatterCode </TD></TR>
<TR>
<TD class=caption align=left width=300></TD>
<TD class=caption align=left width=300>0 </TD>
<TD class=caption align=left width=300></TD></TR></TBODY></TABLE></P>
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<TD width=140 rowspan=3>
<P align=left><IMG src="http://www.cbvcollections.com/cbvImages/ecardlogo.jpg"></P></TD>
<TD valign=top width=160>
<P align=right><FONT face=Arial size=2><B>Frank
Wakelin</B></FONT><FONT face="Arial Narrow" size=1><BR>Manager,
Network/Telephony Services<BR></FONT></P></TD>
<TR height=53>
<TD valign=top width=160>
<P align=right><FONT face="Arial Narrow" size=1>100 - 814 Richards
St.</FONT><FONT face="Arial Narrow" size=1><BR>Vancouver, BC<BR>V6B
3A7<BR></FONT></P></TD></TR>
<TR height=53>
<TD valign=bottom width=160>
<P align=right><FONT face="Arial Narrow" size=1>Telephone: (604)
661-7906<BR>Mobile: (778) 229-9461<BR>Fax: (604) 661-7996<BR><A href="mailto:fwakelin@cbvcollections.com">fwakelin@cbvcollections.com</A></FONT></P></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></BODY><!--[object_id=#cbvcollections.com#]--><P><FONT size=1><STRONG><FONT size=2>Confidentiality Warning:</FONT></STRONG><BR>This message and any attachments are intended only for the use of the intended recipients (cisco-voip@puck.nether.net), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender (<A href="mailto:subs-cisco@cbvcollections.com"><FONT color=#000000>Cisco Subscriber</FONT></A>) immediately by return e-mail, and delete this message and any attachments from your system. Thank you.</FONT></P>
<P><FONT size=1><FONT size=2><STRONG>Information Confidentielle:</STRONG></FONT><BR>Le present message, ainsi que tout fichier qui y est joint, est envoye a l'intention exclusive de son ou de ses destinataires (cisco-voip@puck.nether.net); il est de nature confidentielle et peut constituer une information privilegiee. Nous avertissons toute personne autre que le destinataire prevu que tout examen, reacheminement, impression, copie, distribution ou autre utilisation de ce message et de tout fichier qui y est joint est strictement interdit. Si vous n'etes pas le destinataire prevu, veuillez en aviser immediatement l'expediteur <A href="mailto:subs-cisco@cbvcollections.com">(Cisco Subscriber</A>) par retour de courriel et supprimer ce message et tout document joint de votre systeme. Merci</FONT></P>
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