Hi<br><br>For many of our small sites we have a simple setup for incoming call flow. Calls ring to the main receptionist's phone on line 1. If that line is busy the call forwards to line 2 on the same phone. Line 2, 3 etc work the same way. If the call goes unanswered it is forwarded to either a backup receptionist.
<br><br>I don't seem to be able to replicate this in SRST. I've been routing calls using the alias command but the cfw option doesn't let you differentiate between cfna and cfb. My thought was that using a combination of the the cfw and preference options on the alias command would do what I want but (in the limited testing time I had) I could not get it working right during the last cutover .
<br><br>Here's what I tried. <br><br>call-manager-fallback<br>no huntstop<br>huntstop channel<br> alias 1 21244..... to 64600 cfw 64604 timeout 12<br> alias 2 21244..... to 64601 preference 1 cfw 64604 timeout 12<br> alias 3 21244..... to 64602 preference 2 cfw 64604 timeout 12
<br> alias 4 21244..... to 64603 preference 3 cfw 64604 timeout 12<br> <br>My hope was that on busy the call would go to the next higher preference dial-peer and on no answer it would honor the cfw parameter. What happens is on busy the call honors the cfw setting.
<br><br>Another possibility (that I didn't try) might be something like this.<br><br>alias 1 21244..... to 64600<br>alias 2 64600 to 64601 cfw 64604 timeout 12<br>alias 3 64600 to 64602 preference 1 cfw 64604 timeout 12
<br>alias 4 64600 to 64603 preference 2 cfw 64604 timeout 12<br><br>Any input would be appreciated. <br clear="all"><br>-- <br>kris seraphine