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<DIV align=left><SPAN class=046540620-06022007><FONT face=Verdana color=#0000ff size=2>Thanks for the reply Erick.</FONT></SPAN></DIV>
<DIV align=left><SPAN class=046540620-06022007><FONT face=Verdana color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV align=left><SPAN class=046540620-06022007><FONT face=Verdana color=#0000ff size=2>1111111111 is external and not hosted by us or call manager
at all. That telephone number is of another company which is using office
space in our building. In order to use one of our phones (and not have
analog lines run to that office), they simply used a call forwarding service
hosted by their telco to forward to 2222222222.</FONT></SPAN></DIV>
<DIV align=left><SPAN class=046540620-06022007><FONT face=Verdana color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV align=left><SPAN class=046540620-06022007><FONT face=Verdana color=#0000ff size=2>I will try the static voicemail profile setup again and
ensure the device is reset, and then look into using the call routing in Unity
and let you know how it goes.</FONT></SPAN></DIV>
<DIV align=left><SPAN class=046540620-06022007><FONT face=Verdana color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV align=left><SPAN class=046540620-06022007><FONT face=Verdana color=#0000ff size=2>Thanks again...</FONT></SPAN></DIV>
<DIV align=left><SPAN class=046540620-06022007><FONT face=Verdana color=#0000ff size=2></FONT></SPAN> </DIV><BR>
<DIV class=OutlookMessageHeader align=left>
<HR>
<FONT face=Tahoma size=2><B>From:</B> Erick Bergquist [mailto:erickbe@yahoo.com]
<BR><B>Sent:</B> February 5, 2007 17:02<BR><B>To:</B> Cisco Subscriber;
cisco-voip@puck.nether.net<BR><B>Subject:</B> Re: [cisco-voip] Calls from
external forwarded number not being directed to voicemail
correctly.<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman,new york,times,serif">
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman,new york,times,serif">This
is regular call manager behavior, it uses the original called party number when
it rolls to voice mail. The VM Profile used would be on the initial DN called,
not VM profile on the forwarded DN since that wouldn't be the original called
number called. <BR><BR>How is the <STRONG style="FONT-WEIGHT: normal">1111111111
DN setup in Call Manager? Is it a phone, a CTI route point, translation pattern?
Did you set up the VM profile on this number to go the static mailbox number on
unity, and reset the device?</STRONG><BR><BR>In Unity, you can go under call
routing and set up a rule there to route calls to this number to the unity
mailbox you want. Use the Call Viewer application to see how call comes
into unity.<BR><BR>Erick<BR><BR>----- Original Message ----<BR>From: Cisco
Subscriber <subs-cisco@cbvcollections.com><BR>To:
cisco-voip@puck.nether.net<BR>Sent: Monday, February 5, 2007 6:15:06
PM<BR>Subject: [cisco-voip] Calls from external forwarded number not being
directed to voicemail correctly.<BR><BR>
<P><FONT face=Verdana size=2>We are forwarding an external number to a number
hosted by our CM. The call is forwarded as expected and the IP phone
rings, if the call is left unanswered it is transferred to voicemail. The
problem is that the call is not sent to that extensions mailbox as one
would expect; it is transferred to the standard untiy greeting (asking to dial
an extension). </FONT></P>
<P><FONT face=Verdana size=2>I believe I found the source of the problem but
have been unable to correct the issue. In looking at a CDR record for the
incoming call I have found that the "Called Number" is blank. The
extension is listed as the "Destination Number" and the external number which
has call forwarding enabled is listed as the "Last Redirected
Number".</FONT></P>
<P><FONT face=Verdana size=2>The extension and voice mailbox are both setup
correctly. If the CM-hosted number is called directly everything functions
as expected, however if the forwarded external number is called the problem
remains. I've tried creating a new voicemail profile which masked the
mailbox to the static mailbox number for that extension.</FONT></P>
<P><FONT face=Verdana size=2>Ideas?</FONT></P>
<P><FONT face=Verdana size=2>In the following example CDR dump a person from
(3333333333) called (1111111111) which is forwarded to
(2222222222 (internal extension 2222)). </FONT></P>
<P>
<TABLE style="HEIGHT: 700px" cellspacing=0 cellpadding=0 border=1>
<TBODY>
<TR class=TableContrast>
<TD class=header align=left width=300>cdrRecordType </TD>
<TD class=header align=left width=300>GlobalCallID_callManagerId </TD>
<TD class=header align=left width=300>GlobalCallID_callId </TD></TR>
<TR>
<TD class=caption align=left width=300> 1 </TD>
<TD class=caption align=left width=300> 2 </TD>
<TD class=caption align=left width=300> 422735 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>OrigLegcallIdentifier </TD>
<TD class=header align=left width=300>DateTimeOrigination </TD>
<TD class=header align=left width=300>OrigNodeId </TD></TR>
<TR>
<TD class=caption align=left width=300> 34513190 </TD>
<TD class=caption align=left width=300> Feb 5, 2007 10:58:12 AM </TD>
<TD class=caption align=left width=300> 2 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>OrigIpSpan </TD>
<TD class=header align=left width=300>OrigIpAddr </TD>
<TD class=header align=left width=300>OrigIpPort </TD></TR>
<TR>
<TD class=caption align=left width=300> 12 </TD>
<TD class=caption align=left width=300> 10.1.8.102 </TD>
<TD class=caption align=left width=300> null </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>CallingPartyNumber </TD>
<TD class=header align=left width=300>OrigCause_location </TD>
<TD class=header align=left width=300>OrigCause_value </TD></TR>
<TR>
<TD class=caption align=left width=300> <STRONG>3333333333</STRONG> </TD>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 0 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>OrigMediaTransportAddress_IP </TD>
<TD class=header align=left width=300>OrigMediaTransportAddress_Port </TD>
<TD class=header align=left width=300>OrigMediaCap_payloadCapability
</TD></TR>
<TR>
<TD class=caption align=left width=300> 10.1.8.102 </TD>
<TD class=caption align=left width=300> 26854 </TD>
<TD class=caption align=left width=300> 4 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>OrigMediaCap_maxFramesPerPacket </TD>
<TD class=header align=left width=300>OrigMediaCap_g723BitRate </TD>
<TD class=header align=left width=300>DestLegIdentifier </TD></TR>
<TR>
<TD class=caption align=left width=300> 20 </TD>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 34513191 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>DestNodeId </TD>
<TD class=header align=left width=300>DestSpan </TD>
<TD class=header align=left width=300>DestIpAddr </TD></TR>
<TR>
<TD class=caption align=left width=300> 2 </TD>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 10.1.29.59 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>DestIpPort </TD>
<TD class=header align=left width=300>OriginalCalledPartyNumber </TD>
<TD class=header align=left width=300>FinalCalledPartyNumber </TD></TR>
<TR>
<TD class=caption align=left width=300> null </TD>
<TD class=caption align=left width=300> </TD>
<TD class=caption align=left width=300> <STRONG>2222</STRONG>
</TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>DestCause_location </TD>
<TD class=header align=left width=300>DestCause_value </TD>
<TD class=header align=left width=300>DestMediaTransportAddress_IP </TD></TR>
<TR>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 16 </TD>
<TD class=caption align=left width=300> 10.1.29.59 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>DestMediaTransportAddress_Port </TD>
<TD class=header align=left width=300>DestMediaCap_payloadCapability </TD>
<TD class=header align=left width=300>DestMediaCap_maxFramesPerPacket
</TD></TR>
<TR>
<TD class=caption align=left width=300> 19318 </TD>
<TD class=caption align=left width=300> 4 </TD>
<TD class=caption align=left width=300> 20 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>DestMediaCap_g723BitRate </TD>
<TD class=header align=left width=300>DateTimeConnect </TD>
<TD class=header align=left width=300>DateTimeDisconnect </TD></TR>
<TR>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> Feb 5, 2007 10:58:22 AM </TD>
<TD class=caption align=left width=300> Feb 5, 2007 10:58:34 AM
</TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>LastRedirectDn </TD>
<TD class=header align=left width=300>pkid </TD>
<TD class=header align=left width=300>OriginalCalledPartyNumberPartition
</TD></TR>
<TR>
<TD class=caption align=left width=300> <STRONG>1111111111</STRONG> </TD>
<TD class=caption align=left width=300>
3E25F536-4764-4E12-B14A-2E13AEC5D1AC </TD>
<TD class=caption align=left width=300> </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>CallingPartyNumberPartition </TD>
<TD class=header align=left width=300>FinalCalledPartyNumberPartition </TD>
<TD class=header align=left width=300>LastRedirectDnPartition </TD></TR>
<TR>
<TD class=caption align=left width=300> </TD>
<TD class=caption align=left width=300> 01-A-Internal-PT </TD>
<TD class=caption align=left width=300> </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>Duration </TD>
<TD class=header align=left width=300>OrigDeviceName </TD>
<TD class=header align=left width=300>DestDeviceName </TD></TR>
<TR>
<TD class=caption align=left width=300> 12 </TD>
<TD class=caption align=left width=300> S0/DS1-0@SDA001200607721 </TD>
<TD class=caption align=left width=300> SEP0012433DD5A6 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>OrigCallTerminationOnBehalfOf </TD>
<TD class=header align=left width=300>DestCallTerminationOnBehalfOf </TD>
<TD class=header align=left width=300>OrigCalledPartyRedirectOnBehalfOf
</TD></TR>
<TR>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 12 </TD>
<TD class=caption align=left width=300> 0 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>LastRedirectRedirectOnBehalfOf </TD>
<TD class=header align=left width=300>OrigCalledPartyRedirectReason </TD>
<TD class=header align=left width=300>LastRedirectRedirectReason </TD></TR>
<TR>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 15 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>DestConversationId </TD>
<TD class=header align=left width=300>GlobalCallId_ClusterID </TD>
<TD class=header align=left width=300>JoinOnBehalfOf </TD></TR>
<TR>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> CBV-VANC-CM-01-Cluster </TD>
<TD class=caption align=left width=300> 0 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>OrigPrecedenceLevel </TD>
<TD class=header align=left width=300>DestPrecedenceLevel </TD>
<TD class=header align=left width=300>Comment </TD></TR>
<TR>
<TD class=caption align=left width=300> 4 </TD>
<TD class=caption align=left width=300> 4 </TD>
<TD class=caption align=left width=300> </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>OrigVideoCap_Codec </TD>
<TD class=header align=left width=300>OrigVideoCap_Bandwidth </TD>
<TD class=header align=left width=300>OrigVideoCap_Resolution </TD></TR>
<TR>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 0 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>OrigVideoTransportAddress_IP </TD>
<TD class=header align=left width=300>OrigVideoTransportAddress_Port </TD>
<TD class=header align=left width=300>DestVideoCap_Codec </TD></TR>
<TR>
<TD class=caption align=left width=300> 0.0.0.0 </TD>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 0 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>destVideoCap_Bandwidth </TD>
<TD class=header align=left width=300>destVideoCap_Resolution </TD>
<TD class=header align=left width=300>destVideoTransportAddress_IP </TD></TR>
<TR>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> 0.0.0.0 </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>destVideoTransportAddress_Port </TD>
<TD class=header align=left width=300>callingPartyLoginUserId </TD>
<TD class=header align=left width=300>finalCalledPartyLoginUserId </TD></TR>
<TR>
<TD class=caption align=left width=300> 0 </TD>
<TD class=caption align=left width=300> </TD>
<TD class=caption align=left width=300> </TD></TR>
<TR class=TableContrast>
<TD class=header align=left width=300>AuthCodeDescription </TD>
<TD class=header align=left width=300>AuthorizationLevel </TD>
<TD class=header align=left width=300>ClientMatterCode </TD></TR>
<TR>
<TD class=caption align=left width=300><BR></TD>
<TD class=caption align=left width=300>0 </TD>
<TD class=caption align=left width=300><BR></TD></TR></TBODY></TABLE></P><SPAN style="BORDER-TOP: rgb(128,128,128) 1px solid; MARGIN: 8px 0px; OVERFLOW: hidden; WIDTH: 100%; BORDER-BOTTOM: rgb(212,208,200) 1px solid; HEIGHT: 2px; BACKGROUND-COLOR: black"></SPAN>
<TABLE height=146 cellspacing=2 cellpadding=4 width=302 align=right border=1>
<TBODY>
<TR height=144>
<TD width=300>
<TABLE height=144 cellspacing=0 cellpadding=2 width=300 align=right border=0>
<TBODY>
<TR height=38>
<TD width=140 rowspan=3>
<P align=left><IMG src="http://www.cbvcollections.com/cbvImages/ecardlogo.jpg"></P></TD>
<TD valign=top width=160>
<P align=right><FONT face=Arial size=2><B>Frank
Wakelin</B></FONT><FONT face="Arial Narrow" size=1><BR>Manager,
Network/Telephony Services<BR></FONT></P></TD></TR>
<TR height=53>
<TD valign=top width=160>
<P align=right><FONT face="Arial Narrow" size=1>100 - 814 Richards
St.</FONT><FONT face="Arial Narrow" size=1><BR>Vancouver, BC<BR>V6B
3A7<BR></FONT></P></TD></TR>
<TR height=53>
<TD valign=bottom width=160>
<P align=right><FONT face="Arial Narrow" size=1>Telephone: (604)
661-7906<BR>Mobile: (778) 229-9461<BR>Fax: (604) 661-7996<BR><A href="mailto:fwakelin@cbvcollections.com">fwakelin@cbvcollections.com</A></FONT></P></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE>
<P><FONT size=1><STRONG><FONT size=2>Confidentiality
Warning:</FONT></STRONG><BR>This message and any attachments are intended only
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