Add 1111111111 .as an alternate extension for unity voicemail box 2222222222. You might need to add 1111 as an alternate extension as well - depending on the significant digits etc.<br><br>I suspect that your problem has to do with RDNIS sent by the Telco who is redirecting 111111111 to 2222222222.
<br><br>Let me know if that doesn't work.<br><br>Justin<br><br><div><span class="gmail_quote">On 2/7/07, <b class="gmail_sendername">Cisco Subscriber</b> <<a href="mailto:subs-cisco@cbvcollections.com">subs-cisco@cbvcollections.com
</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>
<div align="left"><font color="#0000ff" face="Verdana" size="2"><span>I am logging in correctly and the viewer is working
fine. Call viewer shows the call coming in, just with all fields
blank - IE: its not getting the info for these calls. Many other calls are
of course coming in to unity as well and all look normal with appropriate
information in those fields, just not these ones forwarded from an external
number.</span></font></div>
<div align="left"><font color="#0000ff" face="Verdana" size="2"><span></span></font> </div>
<div align="left"><font color="#0000ff" face="Verdana" size="2"><span>Here are the details of the
situation/problem:</span></font></div>
<ul>
<li>
<div align="left"><font color="#0000ff" face="Verdana" size="2"><span>This user from an external company has a phone number
one their own 1b line from their Telco (1111111111).</span></font></div></li>
<li>
<div align="left"><font color="#0000ff" face="Verdana" size="2"><span>They need to use space in our office temporarily
while construction is done on theirs.</span></font></div></li>
<li>
<div align="left"><font color="#0000ff" face="Verdana" size="2"><span>They forward their phone using the calling services
from their Telco to one of our DIDs (2222222222). Which comes in on one
of 4 grouped PRIs to a 6608 gateway. </span></font></div></li>
<li>
<div align="left"><font color="#0000ff" face="Verdana" size="2"><span>We put them in an office with an IP phone with
extension 2222 (we use last 4 digits of external DID as internal
extension).</span></font></div></li>
<li>
<div align="left"><font color="#0000ff" face="Verdana" size="2"><span>When a call is made to 1111111111, it is forwarded
correctly to 2222222222, the set at 2222 rings as expected, and if answered
everything is fine.</span></font></div></li>
<li>
<div align="left"><font color="#0000ff" face="Verdana" size="2"><span>If it is not answered it is transferred to
voicemail; </span></font><font color="#0000ff" face="Verdana" size="2"><span>Unity responds with the failover "Cisco Unity
Messaging..." rather then sending the call to voice mailbox
2222.</span></font></div></li>
<li>
<div align="left"><font color="#0000ff" face="Verdana" size="2"><span>If 2222222222 is called directly (rather then calling
1111111111), everything including the voicemail works
fine.</span></font></div></li></ul><font color="#0000ff" face="Verdana" size="2"><span>
<div align="left"><span>Thanks again for your
continued help on this!</span></div>
<div align="left">
<hr>
</div><span class="q">
<div align="left">
<table align="right" border="1" cellpadding="4" cellspacing="2" height="146" width="302">
<tbody>
<tr height="144">
<td width="300">
<table align="right" border="0" cellpadding="2" cellspacing="0" height="144" width="300">
<tbody>
<tr height="38">
<td rowspan="3" width="140">
<p align="left"><img></p></td>
<td valign="top" width="160">
<p align="right"><font face="Arial" size="2"><b>Frank
Wakelin</b></font><font face="Arial Narrow" size="1"><br>Manager,
Network/Telephony Services<br></font></p></td>
</tr><tr height="53">
<td valign="top" width="160">
<p align="right"><font face="Arial Narrow" size="1">100 - 814 Richards
St.</font><font face="Arial Narrow" size="1"><br>Vancouver, BC<br>V6B
3A7<br></font></p></td></tr>
<tr height="53">
<td valign="bottom" width="160">
<p align="right"><font face="Arial Narrow" size="1">Telephone: (604)
661-7906<br>Mobile: (778) 229-9461<br>Fax: (604) 661-7996<br><a href="mailto:fwakelin@cbvcollections.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">fwakelin@cbvcollections.com</a>
</font></p></td></tr></tbody></table></td></tr></tbody></table></div>
<div align="left"> </div>
<div align="left"> </div>
<div align="left"> </div>
<div align="left"> </div>
<div align="left"> </div>
<div align="left"> </div>
<div align="left"> </div>
<div align="left"> </div>
<div align="left"> </div>
<div align="left"> </div>
<div align="left"> </div></span></span></font><br>
<div align="left">
<hr>
<font face="Tahoma" size="2"><span class="q"><b>From:</b> Erick Bergquist [mailto:<a href="mailto:erickbe@yahoo.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">erickbe@yahoo.com</a>]
<br></span><b>Sent:</b> February 6, 2007 17:18<span class="q"><br><b>To:</b> Cisco Subscriber;
<a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br></span></font><div><span class="e" id="q_1109dc17d0ee3a74_6"><font face="Tahoma" size="2">
<b>Subject:</b> Re: [cisco-voip] Calls from
external forwarded number not beingdirected to voicemail correctly (still no
success).<br></font></span></div><br></div><div><span class="e" id="q_1109dc17d0ee3a74_8">
<div></div>
<div style="font-size: 12pt; font-family: times new roman,new york,times,serif;">So
Call Viewer shows nothing? Did you get an error when you started it up
(arbiter error)? If so, are you logging into the unity server with the right
account with correct rights/permissions? <br><br>In Call Manager, how is the DN
set up you have there exactly? Give details at this point. <br><br>Are you sure
the call is coming into this Call Manager?? <br>
<div style="font-size: 12pt; font-family: times new roman,new york,times,serif;"><br>
<div style="font-size: 12pt; font-family: times new roman,new york,times,serif;">-----
Original Message ----<br>From: Cisco Subscriber
<<a href="mailto:subs-cisco@cbvcollections.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">subs-cisco@cbvcollections.com</a>><br>To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip@puck.nether.net</a><br>Sent:
Tuesday, February 6, 2007 6:39:53 PM<br>Subject: Re: [cisco-voip] Calls from
external forwarded number not beingdirected to voicemail correctly (still no
success).<br><br>
<div align="left"><font color="#0000ff" face="Verdana" size="2"><span>Well no luck - it is beyond me why this is so difficult
to have a forwarded call passed to voicemail. <span>If I call 2222222222, everything works as expected, but
when I call 1111111111 - nothing works. </span></span></font></div>
<div align="left"><font color="#0000ff" face="Verdana" size="2"><span></span></font> </div>
<div align="left"><font color="#0000ff" face="Verdana" size="2"><span>When I look at the Call Viewer in Unity all of those
calls none of the routable fields display any information for those
calls, "Dialled Number" - "Calling Number" - "Forwarding Station" are all
blank. I've tried configuring routing based on DNIS - but again nothing is
being passed to CM, so I assume this is why this also does not work. I've
tried forwarding the call out the PSTN and back (as per Scotts
suggestion), but the same result. </span></font></div>
<div align="left"><font color="#0000ff" face="Verdana" size="2"><span></span></font> </div>
<div align="left"><font color="#0000ff" face="Verdana" size="2"><span>Is there something I can tell the forwarding Telco to
do to correct this perhaps (IE: the equivalent of releasing the call vs.
monitoring the transfer)?</span></font></div><br>
<div align="left"><span style="border-top: 1px solid rgb(128, 128, 128); border-bottom: 1px solid rgb(212, 208, 200); margin: 8px 0px; overflow: hidden; width: 100%; background-color: black;"></span><font face="Tahoma" size="2">
<b>From:</b> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Cisco
Subscriber<br><b>Sent:</b> February 6, 2007 12:19<br><b>To:</b>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] Calls from
external forwarded number not beingdirected to voicemail
correctly.<br></font><br></div>
<div></div>
<div align="left"><span><font color="#0000ff" face="Verdana" size="2">Thanks for the reply Erick.</font></span></div>
<div align="left"><span><font color="#0000ff" face="Verdana" size="2"></font></span> </div>
<div align="left"><span><font color="#0000ff" face="Verdana" size="2">1111111111 is external and not hosted by us or call manager at all.
That telephone number is of another company which is using office space in our
building. In order to use one of our phones (and not have analog lines run
to that office), they simply used a call forwarding service hosted by their
telco to forward to 2222222222.</font></span></div>
<div align="left"><span><font color="#0000ff" face="Verdana" size="2"></font></span> </div>
<div align="left"><span><font color="#0000ff" face="Verdana" size="2">I will try the static voicemail profile setup again and ensure the device
is reset, and then look into using the call routing in Unity and let you know
how it goes.</font></span></div>
<div align="left"><span><font color="#0000ff" face="Verdana" size="2"></font></span> </div>
<div align="left"><span><font color="#0000ff" face="Verdana" size="2">Thanks again...</font></span></div>
<div align="left"><span><font color="#0000ff" face="Verdana" size="2"></font></span> </div><br>
<div align="left"><span style="border-top: 1px solid rgb(128, 128, 128); border-bottom: 1px solid rgb(212, 208, 200); margin: 8px 0px; overflow: hidden; width: 100%; background-color: black;"></span><font face="Tahoma" size="2">
<b>From:</b> Erick Bergquist [mailto:<a href="mailto:erickbe@yahoo.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">erickbe@yahoo.com</a>]
<br><b>Sent:</b> February 5, 2007 17:02<br><b>To:</b> Cisco Subscriber;
<a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] Calls from
external forwarded number not being directed to voicemail
correctly.<br></font><br></div>
<div></div>
<div style="font-size: 12pt; font-family: times new roman,new york,times,serif;">
<div style="font-size: 12pt; font-family: times new roman,new york,times,serif;">
<div style="font-size: 12pt; font-family: times new roman,new york,times,serif;">This
is regular call manager behavior, it uses the original called party number when
it rolls to voice mail. The VM Profile used would be on the initial DN called,
not VM profile on the forwarded DN since that wouldn't be the original called
number called. <br><br>How is the <strong style="font-weight: normal;">1111111111
DN setup in Call Manager? Is it a phone, a CTI route point, translation pattern?
Did you set up the VM profile on this number to go the static mailbox number on
unity, and reset the device?</strong><br><br>In Unity, you can go under call
routing and set up a rule there to route calls to this number to the unity
mailbox you want. Use the Call Viewer application to see how call comes
into unity.<br><br>Erick<br><br>----- Original Message ----<br>From: Cisco
Subscriber <<a href="mailto:subs-cisco@cbvcollections.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">subs-cisco@cbvcollections.com</a>><br>To:
<a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br>Sent: Monday, February 5, 2007 6:15:06
PM<br>Subject: [cisco-voip] Calls from external forwarded number not being
directed to voicemail correctly.<br><br>
<p><font face="Verdana" size="2">We are forwarding an external number to a number
hosted by our CM. The call is forwarded as expected and the IP phone
rings, if the call is left unanswered it is transferred to voicemail. The
problem is that the call is not sent to that extensions mailbox as one
would expect; it is transferred to the standard untiy greeting (asking to dial
an extension). </font></p>
<p><font face="Verdana" size="2">I believe I found the source of the problem but
have been unable to correct the issue. In looking at a CDR record for the
incoming call I have found that the "Called Number" is blank. The
extension is listed as the "Destination Number" and the external number which
has call forwarding enabled is listed as the "Last Redirected
Number".</font></p>
<p><font face="Verdana" size="2">The extension and voice mailbox are both setup
correctly. If the CM-hosted number is called directly everything functions
as expected, however if the forwarded external number is called the problem
remains. I've tried creating a new voicemail profile which masked the
mailbox to the static mailbox number for that extension.</font></p>
<p><font face="Verdana" size="2">Ideas?</font></p>
<p><font face="Verdana" size="2">In the following example CDR dump a person from
(3333333333) called (1111111111) which is forwarded to
(2222222222 (internal extension 2222)). </font></p>
<p>
<table border="1" cellpadding="0" cellspacing="0">
<tbody>
<tr>
<td align="left" width="300">cdrRecordType </td>
<td align="left" width="300">GlobalCallID_callManagerId </td>
<td align="left" width="300">GlobalCallID_callId </td></tr>
<tr>
<td align="left" width="300"> 1 </td>
<td align="left" width="300"> 2 </td>
<td align="left" width="300"> 422735 </td></tr>
<tr>
<td align="left" width="300">OrigLegcallIdentifier </td>
<td align="left" width="300">DateTimeOrigination </td>
<td align="left" width="300">OrigNodeId </td></tr>
<tr>
<td align="left" width="300"> 34513190 </td>
<td align="left" width="300"> Feb 5, 2007 10:58:12 AM </td>
<td align="left" width="300"> 2 </td></tr>
<tr>
<td align="left" width="300">OrigIpSpan </td>
<td align="left" width="300">OrigIpAddr </td>
<td align="left" width="300">OrigIpPort </td></tr>
<tr>
<td align="left" width="300"> 12 </td>
<td align="left" width="300"> <a href="http://10.1.8.102" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">10.1.8.102</a> </td>
<td align="left" width="300"> null </td></tr>
<tr>
<td align="left" width="300">CallingPartyNumber </td>
<td align="left" width="300">OrigCause_location </td>
<td align="left" width="300">OrigCause_value </td></tr>
<tr>
<td align="left" width="300"> <strong>3333333333</strong> </td>
<td align="left" width="300"> 0 </td>
<td align="left" width="300"> 0 </td></tr>
<tr>
<td align="left" width="300">OrigMediaTransportAddress_IP </td>
<td align="left" width="300">OrigMediaTransportAddress_Port </td>
<td align="left" width="300">OrigMediaCap_payloadCapability
</td></tr>
<tr>
<td align="left" width="300"> <a href="http://10.1.8.102" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">10.1.8.102</a> </td>
<td align="left" width="300"> 26854 </td>
<td align="left" width="300"> 4 </td></tr>
<tr>
<td align="left" width="300">OrigMediaCap_maxFramesPerPacket </td>
<td align="left" width="300">OrigMediaCap_g723BitRate </td>
<td align="left" width="300">DestLegIdentifier </td></tr>
<tr>
<td align="left" width="300"> 20 </td>
<td align="left" width="300"> 0 </td>
<td align="left" width="300"> 34513191 </td></tr>
<tr>
<td align="left" width="300">DestNodeId </td>
<td align="left" width="300">DestSpan </td>
<td align="left" width="300">DestIpAddr </td></tr>
<tr>
<td align="left" width="300"> 2 </td>
<td align="left" width="300"> 0 </td>
<td align="left" width="300"> <a href="http://10.1.29.59" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">10.1.29.59</a> </td></tr>
<tr>
<td align="left" width="300">DestIpPort </td>
<td align="left" width="300">OriginalCalledPartyNumber </td>
<td align="left" width="300">FinalCalledPartyNumber </td></tr>
<tr>
<td align="left" width="300"> null </td>
<td align="left" width="300"> </td>
<td align="left" width="300"> <strong>2222</strong>
</td></tr>
<tr>
<td align="left" width="300">DestCause_location </td>
<td align="left" width="300">DestCause_value </td>
<td align="left" width="300">DestMediaTransportAddress_IP </td></tr>
<tr>
<td align="left" width="300"> 0 </td>
<td align="left" width="300"> 16 </td>
<td align="left" width="300"> <a href="http://10.1.29.59" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">10.1.29.59</a> </td></tr>
<tr>
<td align="left" width="300">DestMediaTransportAddress_Port </td>
<td align="left" width="300">DestMediaCap_payloadCapability </td>
<td align="left" width="300">DestMediaCap_maxFramesPerPacket
</td></tr>
<tr>
<td align="left" width="300"> 19318 </td>
<td align="left" width="300"> 4 </td>
<td align="left" width="300"> 20 </td></tr>
<tr>
<td align="left" width="300">DestMediaCap_g723BitRate </td>
<td align="left" width="300">DateTimeConnect </td>
<td align="left" width="300">DateTimeDisconnect </td></tr>
<tr>
<td align="left" width="300"> 0 </td>
<td align="left" width="300"> Feb 5, 2007 10:58:22 AM </td>
<td align="left" width="300"> Feb 5, 2007 10:58:34 AM
</td></tr>
<tr>
<td align="left" width="300">LastRedirectDn </td>
<td align="left" width="300">pkid </td>
<td align="left" width="300">OriginalCalledPartyNumberPartition
</td></tr>
<tr>
<td align="left" width="300"> <strong>1111111111</strong> </td>
<td align="left" width="300">
3E25F536-4764-4E12-B14A-2E13AEC5D1AC </td>
<td align="left" width="300"> </td></tr>
<tr>
<td align="left" width="300">CallingPartyNumberPartition </td>
<td align="left" width="300">FinalCalledPartyNumberPartition </td>
<td align="left" width="300">LastRedirectDnPartition </td></tr>
<tr>
<td align="left" width="300"> </td>
<td align="left" width="300"> 01-A-Internal-PT </td>
<td align="left" width="300"> </td></tr>
<tr>
<td align="left" width="300">Duration </td>
<td align="left" width="300">OrigDeviceName </td>
<td align="left" width="300">DestDeviceName </td></tr>
<tr>
<td align="left" width="300"> 12 </td>
<td align="left" width="300"> S0/DS1-0@SDA001200607721 </td>
<td align="left" width="300"> SEP0012433DD5A6 </td></tr>
<tr>
<td align="left" width="300">OrigCallTerminationOnBehalfOf </td>
<td align="left" width="300">DestCallTerminationOnBehalfOf </td>
<td align="left" width="300">OrigCalledPartyRedirectOnBehalfOf
</td></tr>
<tr>
<td align="left" width="300"> 0 </td>
<td align="left" width="300"> 12 </td>
<td align="left" width="300"> 0 </td></tr>
<tr>
<td align="left" width="300">LastRedirectRedirectOnBehalfOf </td>
<td align="left" width="300">OrigCalledPartyRedirectReason </td>
<td align="left" width="300">LastRedirectRedirectReason </td></tr>
<tr>
<td align="left" width="300"> 0 </td>
<td align="left" width="300"> 0 </td>
<td align="left" width="300"> 15 </td></tr>
<tr>
<td align="left" width="300">DestConversationId </td>
<td align="left" width="300">GlobalCallId_ClusterID </td>
<td align="left" width="300">JoinOnBehalfOf </td></tr>
<tr>
<td align="left" width="300"> 0 </td>
<td align="left" width="300"> CBV-VANC-CM-01-Cluster </td>
<td align="left" width="300"> 0 </td></tr>
<tr>
<td align="left" width="300">OrigPrecedenceLevel </td>
<td align="left" width="300">DestPrecedenceLevel </td>
<td align="left" width="300">Comment </td></tr>
<tr>
<td align="left" width="300"> 4 </td>
<td align="left" width="300"> 4 </td>
<td align="left" width="300"> </td></tr>
<tr>
<td align="left" width="300">OrigVideoCap_Codec </td>
<td align="left" width="300">OrigVideoCap_Bandwidth </td>
<td align="left" width="300">OrigVideoCap_Resolution </td></tr>
<tr>
<td align="left" width="300"> 0 </td>
<td align="left" width="300"> 0 </td>
<td align="left" width="300"> 0 </td></tr>
<tr>
<td align="left" width="300">OrigVideoTransportAddress_IP </td>
<td align="left" width="300">OrigVideoTransportAddress_Port </td>
<td align="left" width="300">DestVideoCap_Codec </td></tr>
<tr>
<td align="left" width="300"> <a href="http://0.0.0.0" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">0.0.0.0</a> </td>
<td align="left" width="300"> 0 </td>
<td align="left" width="300"> 0 </td></tr>
<tr>
<td align="left" width="300">destVideoCap_Bandwidth </td>
<td align="left" width="300">destVideoCap_Resolution </td>
<td align="left" width="300">destVideoTransportAddress_IP </td></tr>
<tr>
<td align="left" width="300"> 0 </td>
<td align="left" width="300"> 0 </td>
<td align="left" width="300"> <a href="http://0.0.0.0" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">0.0.0.0</a> </td></tr>
<tr>
<td align="left" width="300">destVideoTransportAddress_Port </td>
<td align="left" width="300">callingPartyLoginUserId </td>
<td align="left" width="300">finalCalledPartyLoginUserId </td></tr>
<tr>
<td align="left" width="300"> 0 </td>
<td align="left" width="300"> </td>
<td align="left" width="300"> </td></tr>
<tr>
<td align="left" width="300">AuthCodeDescription </td>
<td align="left" width="300">AuthorizationLevel </td>
<td align="left" width="300">ClientMatterCode </td></tr>
<tr>
<td align="left" width="300"><br></td>
<td align="left" width="300">0 </td>
<td align="left" width="300"><br></td></tr></tbody></table></p><span style="border-top: 1px solid rgb(128, 128, 128); border-bottom: 1px solid rgb(212, 208, 200); margin: 8px 0px; overflow: hidden; width: 100%; background-color: black;">
</span>
<table align="right" border="1" cellpadding="4" cellspacing="2" height="146" width="302">
<tbody>
<tr height="144">
<td width="300">
<table align="right" border="0" cellpadding="2" cellspacing="0" height="144" width="300">
<tbody>
<tr height="38">
<td rowspan="3" width="140">
<p align="left"><img></p></td>
<td valign="top" width="160">
<p align="right"><font face="Arial" size="2"><b>Frank
Wakelin</b></font><font face="Arial Narrow" size="1"><br>Manager,
Network/Telephony Services<br></font></p></td></tr>
<tr height="53">
<td valign="top" width="160">
<p align="right"><font face="Arial Narrow" size="1">100 - 814 Richards
St.</font><font face="Arial Narrow" size="1"><br>Vancouver, BC<br>V6B
3A7<br></font></p></td></tr>
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<p align="right"><font face="Arial Narrow" size="1">Telephone: (604)
661-7906<br>Mobile: (778) 229-9461<br>Fax: (604) 661-7996<br><a href="mailto:fwakelin@cbvcollections.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">fwakelin@cbvcollections.com</a>
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<p><font size="1"><font size="2"><strong>Information Confidentielle:</strong></font><br>Le present message, ainsi que tout fichier qui y est joint, est envoye a l'intention exclusive de son ou de ses destinataires (<a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
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