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<p class=MsoNormal><span style='color:#1F497D'>If the CTI route point is only
used for redirection, it will never register. You should only worry about CTI
Route Points not registering when they are controlled by a CTI application
(i.e. ER, UCCX, third party apps etc).<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Miller, Steve<br>
<b>Sent:</b> Thursday, February 08, 2007 12:56 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Resetting a CTI Route Point<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>I have a single DID that is being redirected to our
receptionist. Is there any reason why I should not reset the Route Point
which comes up as "not found".</span><span style='font-size:12.0pt;
font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'> <o:p></o:p></span></p>
</div>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:blue'>Steve
Miller<br>
Telecom Engineer<br>
Dickstein Shapiro LLP<br>
1825 Eye Street NW | Washington, DC 20006<br>
Tel (202) 420-3370 Fax (202)-330-5607<br>
</span><a href="mailto:millers@dicksteinshapiro.com"><span style='font-size:
10.0pt;font-family:"Arial","sans-serif"'>millers@dicksteinshapiro.com</span></a><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:blue'> </span><o:p></o:p></p>
<div>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'> <o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p>
<div class=MsoNormal align=center style='text-align:center'><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'>
<hr size=2 width="100%" align=center>
</span></div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Jason Aarons
(US)<br>
<b>Sent:</b> Thursday, February 08, 2007 11:07 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Cisco IP Voice Media Streaming App > Unable to
GetNodeName.</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal>My dedicated MoH server decided it needed a rest, and we
started hearing two beeps when on Hold this morning instead of Lionel Richie<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>While resetting the MoH service is the easy fix, any ideas
what happened to break MoH/IP Voice Media Streaming? <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>CallManager 4.1(3)SR4d<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I checked the Event Viewer logs and in the early night it
did this;<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Event Type: Error<o:p></o:p></p>
<p class=MsoNormal>Event Source: Cisco MOH Audio Translator<o:p></o:p></p>
<p class=MsoNormal>Event
Category:
None<o:p></o:p></p>
<p class=MsoNormal>Event ID:
3<o:p></o:p></p>
<p class=MsoNormal>Date:
2/8/2007<o:p></o:p></p>
<p class=MsoNormal>Time:
12:46:01 AM<o:p></o:p></p>
<p class=MsoNormal>User:
N/A<o:p></o:p></p>
<p class=MsoNormal>Computer:
JAXMOH03<o:p></o:p></p>
<p class=MsoNormal>Description:<o:p></o:p></p>
<p class=MsoNormal>Error: ERROR: Unable to GetNodeName.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Event Type: Error<o:p></o:p></p>
<p class=MsoNormal>Event Source: Cisco IP Voice Media
Streaming App<o:p></o:p></p>
<p class=MsoNormal>Event
Category:
None<o:p></o:p></p>
<p class=MsoNormal>Event
ID:
3<o:p></o:p></p>
<p class=MsoNormal>Date:
2/8/2007<o:p></o:p></p>
<p class=MsoNormal>Time:
12:46:57 AM<o:p></o:p></p>
<p class=MsoNormal>User:
N/A<o:p></o:p></p>
<p class=MsoNormal>Computer:
JAXMOH03<o:p></o:p></p>
<p class=MsoNormal>Description:<o:p></o:p></p>
<p class=MsoNormal>Error: kDBCheckDblGetNodeNameFailed - Database layer select
my process node failure.<o:p></o:p></p>
<p class=MsoNormal> App ID: Cisco IP Voice Media Streaming App<o:p></o:p></p>
<p class=MsoNormal> Cluster ID: StandAloneCluster<o:p></o:p></p>
<p class=MsoNormal> Node ID: 10.20.29.30<o:p></o:p></p>
<p class=MsoNormal>Explanation: The database layer was unable to find/determine
the current node on which this service is running.<o:p></o:p></p>
<p class=MsoNormal>Recommended Action: Configure the database properly..<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0
style='border-collapse:collapse'>
<tr>
<td width=132 valign=top style='width:99.0pt;border:solid windowtext 1.0pt;
padding:0in 5.4pt 0in 5.4pt'>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Jason
Aarons</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Consultant</span><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
</td>
<td width=458 valign=top style='width:343.8pt;border:solid windowtext 1.0pt;
border-left:none;padding:0in 5.4pt 0in 5.4pt'>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><a
href="http://www.dimensiondata.com/na">http://www.dimensiondata.com/na</a></span><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>904-338-3245
cell</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
</td>
</tr>
</table>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>For
urgent issues notify your Project Manager, for 24x7 support contact the
Dimension Data NOC at 800-974-6584.</span><span style='font-size:12.0pt;
font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'> </span><o:p></o:p></p>
<div class=MsoNormal align=center style='text-align:center'><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'>
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