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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Try Installing Supervisor desktop on the
IPCC server and check to see if it can see the agents. Its possibly you have a
firewall issue.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
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<p class=MsoNormal><font size=1 color=navy face=Arial><span style='font-size:
8.0pt;font-family:Arial;color:navy'>Johnny Crothers</span></font></p>
<p class=MsoNormal><font size=1 color=navy face=Arial><span style='font-size:
8.0pt;font-family:Arial;color:navy'>VoIP Third Line Engineer</span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Voll, Scott<br>
<b><span style='font-weight:bold'>Sent:</span></b> 13 February 2007 18:54<br>
<b><span style='font-weight:bold'>To:</span></b> Andrew F. Wolfe;
cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Agents
not showing in supervisor desktop - Whathaveyou found?</span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>What version of
IPCCx? Closing the chat window can cause this in older versions (3.x)</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>IE 7.x can cause issues
with the installs.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>Scott</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Andrew F. Wolfe<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, February 13, 2007
10:52 AM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Agents not
showing in supervisor desktop - What haveyou found?</span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'> </span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'>Hello all,<br>
<br>
As many of you may have experienced this, I want to pose to you a question of
what application or problem did you find that caused the issue? I thought
that it may be the Windows Firewall service, but when we stop and disable the
service the issue still occurs. Would like to know if anyone has found
other applications that have caused this. Trying to cover all bases
here. Thanks. </span></font></p>
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