Just open Desktop Administrator...<br><br>Under Work Enterprise Data (IIRC, it may also be under WFG), make sure you select the work flow group and to reason codes, and enter some... Have the agents log off and back on...
<br><br>Done.<br><br><br><br>Jonathan<br><br><div><span class="gmail_quote">On 2/14/07, <b class="gmail_sendername"><a href="mailto:Jean-Victor.Brun@ins.com">Jean-Victor.Brun@ins.com</a></b> <<a href="mailto:Jean-Victor.Brun@ins.com">
Jean-Victor.Brun@ins.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<div dir="ltr">Any one have experience or know of a good doc on how to implement additional reason codes for IPCC agent desktops? Thanks!</div></div></div><br>_______________________________________________<br>cisco-voip mailing list
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