Did you do the telnet tests between the agents, the supervisor and the IPCC?<br><br>This will tell you if you have the right ports open...<br><br>Check this out:<br><br><span class="content"><pre>From Chat server to the agent:        telnet &lt;agent PC IP address&gt; 59020
<br>From Chat server to the supervisor:   telnet &lt;Supervisor IP address&gt; 59021<br>From the agent to Chat server:        telnet &lt;CRS server IP address&gt; 59000<br>From the supervisor to Chat server:   telnet &lt;CRS server IP address&gt; 59000
</pre></span><a href="http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml">http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml</a><br>
<br><br>Jonathan<br><br><div><span class="gmail_quote">On 2/13/07, <b class="gmail_sendername">Voll, Scott</b> &lt;<a href="mailto:Scott.Voll@wesd.org">Scott.Voll@wesd.org</a>&gt; wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">










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<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">What version of IPCCx?&nbsp; Closing the chat
window can cause this in older versions (3.x)</span></font></p>

<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">&nbsp;</span></font></p>

<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">IE 7.x can cause issues with the installs.</span></font></p>

<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">&nbsp;</span></font></p>

<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Scott</span></font></p>

<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">&nbsp;</span></font></p>

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<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip-bounces@puck.nether.net</a>] <b><span style="font-weight: bold;">On Behalf Of </span></b>Andrew F. Wolfe<br>
<b><span style="font-weight: bold;">Sent:</span></b> Tuesday, February 13, 2007
10:52 AM<br>
<b><span style="font-weight: bold;">To:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> [cisco-voip] Agents not
showing in supervisor desktop - What haveyou found?</span></font></p>

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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">&nbsp;</span></font></p>

<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Hello all,<br>
<br>
As many of you may have experienced this, I want to pose to you a question of
what application or problem did you find that caused the issue?&nbsp; I thought
that it may be the Windows Firewall service, but when we stop and disable the
service the issue still occurs.&nbsp; Would like to know if anyone has found
other applications that have caused this.&nbsp; Trying to cover all bases
here.&nbsp; Thanks.&nbsp; </span></font></p>

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