Did you do the telnet tests between the agents, the supervisor and the IPCC?<br><br>This will tell you if you have the right ports open...<br><br>Check this out:<br><br><span class="content"><pre>From Chat server to the agent: telnet <agent PC IP address> 59020
<br>From Chat server to the supervisor: telnet <Supervisor IP address> 59021<br>From the agent to Chat server: telnet <CRS server IP address> 59000<br>From the supervisor to Chat server: telnet <CRS server IP address> 59000
</pre></span><a href="http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml">http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml</a><br>
<br><br>Jonathan<br><br><div><span class="gmail_quote">On 2/13/07, <b class="gmail_sendername">Voll, Scott</b> <<a href="mailto:Scott.Voll@wesd.org">Scott.Voll@wesd.org</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">What version of IPCCx? Closing the chat
window can cause this in older versions (3.x)</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">IE 7.x can cause issues with the installs.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Scott</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
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<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip-bounces@puck.nether.net</a>] <b><span style="font-weight: bold;">On Behalf Of </span></b>Andrew F. Wolfe<br>
<b><span style="font-weight: bold;">Sent:</span></b> Tuesday, February 13, 2007
10:52 AM<br>
<b><span style="font-weight: bold;">To:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> [cisco-voip] Agents not
showing in supervisor desktop - What haveyou found?</span></font></p>
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<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Hello all,<br>
<br>
As many of you may have experienced this, I want to pose to you a question of
what application or problem did you find that caused the issue? I thought
that it may be the Windows Firewall service, but when we stop and disable the
service the issue still occurs. Would like to know if anyone has found
other applications that have caused this. Trying to cover all bases
here. Thanks. </span></font></p>
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