Brandon, <br><br>If you are looking to upgrade to IPCC Express v4, you'll need to upgrade your callmanager to a 4.1 or 4.2 version also. We're running callmanager 4.1.3 with IPCC v4 and havent had any major issues. (knock on wood)
<br><br>you should look at these docs to get the nitty gritty details:<br>callmanager compatibility matrix:<a href="http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm">http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm
</a><br>contact center compatibility matrix:<a href="http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/crscomtx.pdf">http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/crscomtx.pdf</a><br><br>just to make it more fun, they are calling it Unified Contact Center Express (UCCX) now.. so invariably you'll run across CRA, CRS, IPCC Express, and UCCX all possibly refering to the same thing on CCO.
<br><br>If your goal is just to get to IPCC v4, I wouldnt upgrade Unity unless you need some bug fixes or features that it provides. Particularly if things are working well now, why rock the boat? :)<br><br><div><span class="gmail_quote">
On 2/20/07, <b class="gmail_sendername">Brandon Peyton</b> <<a href="mailto:bpeyton@sover.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">bpeyton@sover.net</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p>I'm looking to get everything upgraded to the latest
releases. I've searched Cisco's website, but get stuck in
marketing info and inconsistent naming of products.</p>
<p> </p>
<p>We're currently using:</p>
<p> </p>
<p>CM 4.0(2a)sr1</p>
<p>IPCC 3.5.2</p>
<p>Unity 4.0(4) sr1</p>
<p> </p>
<p>I'm wondering what are the latest versions? I've
heard rumblings that I should wait till June to do this, what is coming out in June?
</p>
<p> </p>
<p>Currently they're all working together very
well. But there are some features of 4.0 we're anxious to implement.</p>
<p> </p>
<p>Brandon</p>
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https://puck.nether.net/mailman/listinfo/cisco-voip</a><br><br></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations