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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>For each music/prompt step, use a menu step. Set the prompt not
to repeat/default etc but set menu #1 to redirect.<o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>DUNCAN, W B.<br>
<b>Sent:</b> Thursday, February 22, 2007 1:21 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] IPCC Queue How To<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I
am working on an IPCC script for our help desk and I have the first draft
almost completed, but I can’t fix one problem. I have setup a basic queue
loop, but I want to give the user the option of pressing # or 1 or some other
key to be forwarded to the help desk’s voicemail rather than wait in the
queue. I want them to be able to do this at any time during the
script. I have a variable for transferring to the said voicemail box
(voicemailExt), but how do I do this at any time throughout the loop (though
multiple steps)?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>W.
Brian Duncan</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Coordinator
of Telecommunications</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Ozarks
Technical Community College</span><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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