OK, I created the ACDeviceAuthenticationUser user as an App User and assigned all the phones and the AC Pilot to them...<br><br>I also deleted the AC user as an enduser and made him an App User...<br><br>There is still no place (Under APP user) to assign CTI or call park retrieval rights...
<br><br>Still call control is failing...<br><br>What am I missing...<br><br><div><span class="gmail_quote">On 2/24/07, <b class="gmail_sendername">Justin Steinberg</b> <<a href="mailto:jsteinberg@gmail.com">jsteinberg@gmail.com
</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">AC with 5.1.1 is a bit different than 4.x<br><br>Goto system parameters for the AC Server service
<br><br>There are two accounts there. The AC account and another account, i forgot the name.<br><br>The AC account needs to be setup as a App User with CTI master rights, call park, etc. It does not need to be associated with your pilot point or AC IP phones.
<br><br>The other account needs to be an App User and associated with your receptionist's IP phones.<br><br>I've also had to restart the AC service (they changed name from TCD to AC) when I make alot of pilot point changes.
<br><br>HTH,<br><br>Justin<br><br><div><span class="q"><span class="gmail_quote">On 2/24/07, <b class="gmail_sendername">Jonathan Charles</b> <<a href="mailto:jonvoip@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
jonvoip@gmail.com</a>> wrote:</span></span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><span class="q">
Oh, one thing is says to check is to enable call park retrieval, there is no such thing in CCM 5 that I can find... CTI app use is enabled, BTW...<div><span><br><br><div><span class="gmail_quote">
On 2/24/07, <b class="gmail_sendername">
Jonathan Charles</b> <<a href="mailto:jonvoip@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">jonvoip@gmail.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
So, I set up a hunt group (just one number in it, the customer just has one attendant)... created the ac user (I created ac as both an end-user and attendant console user), gave the password of 12345... I also associated EVERY phone and the AC Pilot to the ac user...
<br><br>And I can login to AC, but I get the ubiquitous "Initialization of Call Control Failed, retrying..."<br><br>Yet the troubleshooting for this basically says to check everything I listed...<br><span>
<br><br><br>
Jonathan<br>
</span></blockquote></div><br>
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