It was a new, clean install...<br><br>However, it seems unlikely that Cisco would migrate the old system to the new correctly...<br><br><br>All DMA does is migrate data from SQL to Informix...<br><br><br>Jonathan<br><br><div>
<span class="gmail_quote">On 2/26/07, <b class="gmail_sendername">Nick Kassel</b> <<a href="mailto:Nick.Kassel@charles-stanley.co.uk">Nick.Kassel@charles-stanley.co.uk</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="blue" lang="EN-GB">
<div>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Jonathan </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Was this a fresh install of 5.1.1 or did
you upgrade a 4.X cluster, I'll be upgrading a 4.1(3) to 5.1.1 soon and
they have attendant consoles in use.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Nick</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<div>
<div style="text-align: center;" align="center"><font face="Times New Roman" size="3"><span style="font-size: 12pt;" lang="EN-US">
<hr align="center" size="2" width="100%">
</span></font></div>
<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;" lang="EN-US">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;" lang="EN-US">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip-bounces@puck.nether.net</a>] <b><span style="font-weight: bold;">On Behalf Of </span></b>Jonathan Charles<br>
<b><span style="font-weight: bold;">Sent:</span></b> 25 February 2007 02:49<br>
<b><span style="font-weight: bold;">To:</span></b> Justin Steinberg<br>
<b><span style="font-weight: bold;">Cc:</span></b> <a href="mailto:cisco-voip@puck-nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck-nether.net</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [cisco-voip]
Attendant Console and CCM 5.1.1</span></font></p>
</div><div><span class="e" id="q_110fd9e4e1621e0a_1">
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">BTW, thanks a lot...<br>
<br>
This is the best mailing list... ever.<br>
<br>
<br>
<br>
Jonathan</span></font></p>
<div>
<p><span><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On 2/24/07, <b><span style="font-weight: bold;">Jonathan
Charles</span></b> <<a href="mailto:jonvoip@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)"> jonvoip@gmail.com</a>>
wrote:</span></font></span></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">It works now... weird... it just started working...<br>
<br>
This is bass ackwards... why tell me how to do something since CallManager 3.0
and now you change it?</span></font></p>
<div><span>
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"><br>
<br>
<br>
<br>
<br>
<br>
<span>Jonathan</span></span></font></p>
<div>
<p><span><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On 2/24/07, <b><span style="font-weight: bold;">Justin
Steinberg</span></b> <<a href="mailto:jsteinberg@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">jsteinberg@gmail.com</a>>
wrote:</span></font></span></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Sounds right. Is your pilot point registered? if not,
restart AC service.</span></font></p>
<div>
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<div>
<p><span><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On 2/24/07, <b><span style="font-weight: bold;">Jonathan
Charles</span></b> <<a href="mailto:jonvoip@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">jonvoip@gmail.com
</a>> wrote:</span></font></span></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Yep, did both of that... the actual groups are called:<br>
<br>
<a href="http://ccmadmin/userGroupEdit.do?key=ee26a45b-e424-468a-a656-22e480e0c19f" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">Standard CTI Allow Control of All Devices</a><br>
<br>
and <br>
<br>
<a href="http://ccmadmin/userGroupEdit.do?key=47b0de74-db3a-4be9-aa92-47a7921e0f26" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">Standard CTI Allow Call Park Monitoring</a><br>
<br>
Those are the groups I found...<br>
<br>
and I added the ac and the ACD dude to both...<br>
<br>
<br>
<br>
Jonathan</span></font></p>
<div>
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<div>
<p><span><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On 2/24/07, <b><span style="font-weight: bold;">Justin
Steinberg</span></b> <<a href="mailto:jsteinberg@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">jsteinberg@gmail.com</a>>
wrote:</span></font></span></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">You assign CTI and call park via user groups. Goto user groups
and find CTI master and call park and assign to app user ' AC '. <br>
<br>
Passwords 12345 for both App and ACDeviceAuthenticationUser</span></font></p>
<div>
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"><br>
<br>
Justin</span></font></p>
<div>
<p><span><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On 2/24/07, <b><span style="font-weight: bold;">Jonathan
Charles</span></b> <<a href="mailto:jonvoip@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">jonvoip@gmail.com
</a>> wrote:</span></font></span></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">OK, I created the ACDeviceAuthenticationUser user as an App User and
assigned all the phones and the AC Pilot to them...<br>
<br>
I also deleted the AC user as an enduser and made him an App User...<br>
<br>
There is still no place (Under APP user) to assign CTI or call park retrieval
rights... <br>
<br>
Still call control is failing...<br>
<br>
What am I missing...</span></font></p>
<div>
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<div>
<p><span><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On 2/24/07, <b><span style="font-weight: bold;">Justin
Steinberg</span></b> <<a href="mailto:jsteinberg@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
jsteinberg@gmail.com </a>> wrote:</span></font></span></p>
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">AC with 5.1.1 is a bit
different than 4.x<br>
<br>
Goto system parameters for the AC Server service <br>
<br>
There are two accounts there. The AC account and another account, i
forgot the name.<br>
<br>
The AC account needs to be setup as a App User with CTI master rights, call
park, etc. It does not need to be associated with your pilot point or AC
IP phones. <br>
<br>
The other account needs to be an App User and associated with your
receptionist's IP phones.<br>
<br>
I've also had to restart the AC service (they changed name from TCD to AC) when
I make alot of pilot point changes. <br>
<br>
HTH,<br>
<br>
Justin</span></font></p>
<div>
<p><span><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On 2/24/07, <b><span style="font-weight: bold;">Jonathan
Charles</span></b> <<a href="mailto:jonvoip@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
jonvoip@gmail.com</a>> wrote:</span></font></span></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Oh, one thing is says to check is to enable call park retrieval, there
is no such thing in CCM 5 that I can find... CTI app use is enabled, BTW...</span></font></p>
<div>
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<div>
<p><span><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On 2/24/07, <b><span style="font-weight: bold;">Jonathan
Charles</span></b> <<a href="mailto:jonvoip@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">jonvoip@gmail.com</a>>
wrote:</span></font></span></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">So, I set up a hunt group (just one number in it, the customer just has
one attendant)... created the ac user (I created ac as both an end-user and
attendant console user), gave the password of 12345... I also associated EVERY
phone and the AC Pilot to the ac user... <br>
<br>
And I can login to AC, but I get the ubiquitous "Initialization of Call
Control Failed, retrying..."<br>
<br>
Yet the troubleshooting for this basically says to check everything I listed...<br>
<br>
<br>
<br>
Jonathan</span></font></p>
</div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net
</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span></font></p>
</div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
</div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
</div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
</div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
</div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"><br>
<br>
</span></font></p>
</span></div>
</div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</span></div></div>
<br><br><table style="color: black;" bgcolor="white"><tbody><tr><td><br>********************SAVE PAPER - THINK BEFORE YOU PRINT**************************************************<br>
<br>
The information contained in this e-mail is strictly confidential, some or all of which may be legally privileged. <br>
Access to this e-mail by any person other than the recipient is prohibited. If you have received this message in<br>
error, any use, disclosure, copying, printing, distribution of, replying to or any action taken or omitted to be<br>
taken in reliance on this e-mail, is prohibited. Please advise the sender immediately should this e-mail have been <br>
incorrectly addressed or transmitted, and then delete the email and any attachment sent with it from your computer.<br>
<br>
You are advised that urgent, time sensitive and confidential communications should not be sent by e-mail. You <br>
accept that any instructions are deemed to have been given at the time the recipient(s) accesses them and that <br>
delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s). <br>
<br>
You acknowledge that e-mails are not secure and you accept the risk of malfunction, viruses, unauthorised <br>
interference, mis-delivery or delay. Charles Stanley reserves the right to monitor and/or record emails sent and<br>
received via its network for any lawful business purpose in accordance with applicable law and regulations.<br>
*******************************************************************************************************<br>
<br>
<br>
Charles Stanley & Co. Ltd<br>
Registered Office: 25 Luke Street London EC2A 4AR<br>
<br>
Tel: 0207 739 8200 Fax: 0207 739 7798<br>
Registered in England No. 1903304<br>
<br>
Charles Stanley Sutherlands and Charles Stanley Securities are divisions of Charles Stanley & Co. Ltd <br>
<br>
Authorised and Regulated by the Financial Services Authority, Member of the London Stock Exchange, The <br>
International Capital Market Association and The London International Financial Futures & Options Exchange.<br>
<br>
This footnote also confirms that this email message has been swept by McAfee VirusScan and SurfControl Email <br>
Filter software. </td></tr></tbody></table></div>
</blockquote></div><br>