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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Jonathan </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Was this a fresh install of 5.1.1 or did
you upgrade a 4.X cluster, I’ll be upgrading a 4.1(3) to 5.1.1 soon and
they have attendant consoles in use.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Nick</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
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face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Jonathan Charles<br>
<b><span style='font-weight:bold'>Sent:</span></b> 25 February 2007 02:49<br>
<b><span style='font-weight:bold'>To:</span></b> Justin Steinberg<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck-nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip]
Attendant Console and CCM 5.1.1</span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>BTW, thanks a lot...<br>
<br>
This is the best mailing list... ever.<br>
<br>
<br>
<br>
Jonathan</span></font></p>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 2/24/07, <b><span style='font-weight:bold'>Jonathan
Charles</span></b> <<a href="mailto:jonvoip@gmail.com"> jonvoip@gmail.com</a>>
wrote:</span></font></span></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>It works now... weird... it just started working...<br>
<br>
This is bass ackwards... why tell me how to do something since CallManager 3.0
and now you change it?</span></font></p>
<div><span id="q_110f6cd0697f766e_1">
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><br>
<br>
<br>
<br>
<br>
<br>
<span class=e>Jonathan</span></span></font></p>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 2/24/07, <b><span style='font-weight:bold'>Justin
Steinberg</span></b> <<a href="mailto:jsteinberg@gmail.com" target="_blank">jsteinberg@gmail.com</a>>
wrote:</span></font></span></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Sounds right. Is your pilot point registered? if not,
restart AC service.</span></font></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'> </span></font></p>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 2/24/07, <b><span style='font-weight:bold'>Jonathan
Charles</span></b> <<a href="mailto:jonvoip@gmail.com" target="_blank">jonvoip@gmail.com
</a>> wrote:</span></font></span></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Yep, did both of that... the actual groups are called:<br>
<br>
<a
href="http://ccmadmin/userGroupEdit.do?key=ee26a45b-e424-468a-a656-22e480e0c19f"
target="_blank">Standard CTI Allow Control of All Devices</a><br>
<br>
and <br>
<br>
<a
href="http://ccmadmin/userGroupEdit.do?key=47b0de74-db3a-4be9-aa92-47a7921e0f26"
target="_blank">Standard CTI Allow Call Park Monitoring</a><br>
<br>
Those are the groups I found...<br>
<br>
and I added the ac and the ACD dude to both...<br>
<br>
<br>
<br>
Jonathan</span></font></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'> </span></font></p>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 2/24/07, <b><span style='font-weight:bold'>Justin
Steinberg</span></b> <<a href="mailto:jsteinberg@gmail.com" target="_blank">jsteinberg@gmail.com</a>>
wrote:</span></font></span></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>You assign CTI and call park via user groups. Goto user groups
and find CTI master and call park and assign to app user ' AC '. <br>
<br>
Passwords 12345 for both App and ACDeviceAuthenticationUser</span></font></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><br>
<br>
Justin</span></font></p>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 2/24/07, <b><span style='font-weight:bold'>Jonathan
Charles</span></b> <<a href="mailto:jonvoip@gmail.com" target="_blank">jonvoip@gmail.com
</a>> wrote:</span></font></span></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>OK, I created the ACDeviceAuthenticationUser user as an App User and
assigned all the phones and the AC Pilot to them...<br>
<br>
I also deleted the AC user as an enduser and made him an App User...<br>
<br>
There is still no place (Under APP user) to assign CTI or call park retrieval
rights... <br>
<br>
Still call control is failing...<br>
<br>
What am I missing...</span></font></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'> </span></font></p>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 2/24/07, <b><span style='font-weight:bold'>Justin
Steinberg</span></b> <<a href="mailto:jsteinberg@gmail.com" target="_blank">
jsteinberg@gmail.com </a>> wrote:</span></font></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>AC with 5.1.1 is a bit
different than 4.x<br>
<br>
Goto system parameters for the AC Server service <br>
<br>
There are two accounts there. The AC account and another account, i
forgot the name.<br>
<br>
The AC account needs to be setup as a App User with CTI master rights, call
park, etc. It does not need to be associated with your pilot point or AC
IP phones. <br>
<br>
The other account needs to be an App User and associated with your
receptionist's IP phones.<br>
<br>
I've also had to restart the AC service (they changed name from TCD to AC) when
I make alot of pilot point changes. <br>
<br>
HTH,<br>
<br>
Justin</span></font></p>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 2/24/07, <b><span style='font-weight:bold'>Jonathan
Charles</span></b> <<a href="mailto:jonvoip@gmail.com" target="_blank">
jonvoip@gmail.com</a>> wrote:</span></font></span></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Oh, one thing is says to check is to enable call park retrieval, there
is no such thing in CCM 5 that I can find... CTI app use is enabled, BTW...</span></font></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'> </span></font></p>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 2/24/07, <b><span style='font-weight:bold'>Jonathan
Charles</span></b> <<a href="mailto:jonvoip@gmail.com" target="_blank">jonvoip@gmail.com</a>>
wrote:</span></font></span></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>So, I set up a hunt group (just one number in it, the customer just has
one attendant)... created the ac user (I created ac as both an end-user and
attendant console user), gave the password of 12345... I also associated EVERY
phone and the AC Pilot to the ac user... <br>
<br>
And I can login to AC, but I get the ubiquitous "Initialization of Call
Control Failed, retrying..."<br>
<br>
Yet the troubleshooting for this basically says to check everything I listed...<br>
<br>
<br>
<br>
Jonathan</span></font></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
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