<br><font size=2 face="sans-serif">Looks interesting. We actually are going
to be testing their ARC Console solution pretty soon. That was handled
by someone else as I didn't even know they had a call center product.</font>
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<br><font size=2 face="sans-serif"> Any other suggestions out there?</font>
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<td width=40%><font size=1 face="sans-serif"><b>"Kris Seraphine"
<baryonyx5@gmail.com></b> </font>
<p><font size=1 face="sans-serif">03/01/2007 03:10 PM</font>
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<div align=right><font size=1 face="sans-serif">To</font></div>
<td><font size=1 face="sans-serif">"CarlosOrtiz@bayviewfinancial.com"
<CarlosOrtiz@bayviewfinancial.com></font>
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<div align=right><font size=1 face="sans-serif">cc</font></div>
<td><font size=1 face="sans-serif">cisco-voip@puck.nether.net</font>
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<div align=right><font size=1 face="sans-serif">Subject</font></div>
<td><font size=1 face="sans-serif">Re: [cisco-voip] Other Call Center Alternatives</font></table>
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<br><font size=3>Arc solutions has a product called call connect but I
have no idea how it compares to IPCC enterprise feature-wise. <br>
</font><font size=3 color=blue><u><br>
</u></font><a href=http://www.arcsolutions.com/NorthAmerica/ProductCallConnect.htm><font size=3 color=blue><u>http://www.arcsolutions.com/NorthAmerica/ProductCallConnect.htm
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<br><font size=3>On 3/1/07, </font><a href=mailto:CarlosOrtiz@bayviewfinancial.com><font size=3 color=blue><b><u>CarlosOrtiz@bayviewfinancial.com</u></b></font></a><font size=3>
<</font><a href=mailto:CarlosOrtiz@bayviewfinancial.com><font size=3 color=blue><u>
CarlosOrtiz@bayviewfinancial.com</u></font></a><font size=3>> wrote:</font>
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Is anyone using another Call Center product out there that integrates well
with Call Mgr 4.1.3? We have reached the limits on our IPCC Express
server for users and supervisors and would like to investigate alternatives.
IPCC Enterprise represents a large increase in price so I would
prefer not to go tthat route. We would like a product that offers
redundancy and good reporting functionality (including custom reports).
Another IPCC Express box is an option but I'd like some other ideas.</font><font size=3>
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Thanks,</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
Carlos </font><font size=3><br>
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-- <br>
kris seraphine </font>
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