Two options come to mind<br><br>-Remove the 7914's and use Attendant Console software<br>-Upgrade to CM 5 and you can use the BLF feature<br><br><div><span class="gmail_quote">On 3/1/07, <b class="gmail_sendername">Cathy Cheng
</b> <<a href="mailto:cchengcc@gmail.com">cchengcc@gmail.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Customer has a switchboard phone 7961 + 2 7914 extension modules. On one of the 7914 are shared lines for al
<br>
for all the other staffs in the office.<br>
The problem is the Reception phone displays any calls put on hold by
ohter staffs on other lines . and sometimes when the Reception staff
pick up the phone to make a call as they are inadvertently connecting
with a caller that someone has put on hold - <br>
Any ideas?<br>
Thanks<br>
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