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<DIV dir=ltr align=left><SPAN class=249304118-13032007><FONT face=Arial
color=#0000ff size=2>Yes. Apparently, she was set up with the ability to
change certain parameters (level one or level two for example) by accessing the
CCMUser pages. I also need to be able to create/delete agents. I
assume it must be easy, but I can't find specific documentation. The
system is up and running, but I have never made this type of change
before.</FONT></SPAN></DIV>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV><!-- Converted from text/rtf format -->
<P align=left><FONT face=Arial color=#0000ff size=2>Steve Miller<BR>Telecom
Engineer<BR>Dickstein Shapiro LLP<BR>1825 Eye Street NW | Washington, DC
20006<BR>Tel (202) 420-3370 Fax (202)-330-5607<BR></FONT><A
href="mailto:millers@dicksteinshapiro.com"><FONT face=Arial
size=2>millers@dicksteinshapiro.com</FONT></A><FONT face=Arial color=#0000ff
size=2> </FONT></P>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Ed Leatherman
[mailto:ealeatherman@gmail.com] <BR><B>Sent:</B> Tuesday, March 13, 2007 1:43
PM<BR><B>To:</B> Miller, Steve<BR><B>Cc:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> Re: [cisco-voip] Quick Link for
Cisco Helpdesk Software Documentation?<BR></FONT><BR></DIV>
<DIV></DIV>Steve,<BR><BR>Do you mean user accounts for IPCC Express agents? And
what kind of functions do you want your helpdesk supervisor to have access
to?<BR><BR>Ed<BR><BR>
<DIV><SPAN class=gmail_quote>On 3/13/07, <B class=gmail_sendername>Miller,
Steve</B> <<A
href="mailto:MillerS@dicksteinshapiro.com">MillerS@dicksteinshapiro.com</A>>
wrote:</SPAN>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<DIV lang=EN-US bgcolor="#ffffff" link="blue" vlink="purple">
<DIV dir=ltr align=left><SPAN><FONT face=Arial color=#0000ff size=2>Doe anyone
have a good link to agent creation in the Call Manager and the ability also to
provide limited function for a helpdesk supervisor through a GUI interface of
some kind? Thank you!</FONT></SPAN></DIV>
<DIV> </DIV>
<P align=left><FONT face=Arial color=#0000ff size=2>Steve Miller<BR>Telecom
Engineer<BR>Dickstein Shapiro LLP<BR>1825 Eye Street NW | Washington, DC
20006<BR>Tel (202) 420-3370 Fax (202)-330-5607<BR></FONT><A
onclick="return top.js.OpenExtLink(window,event,this)"
href="mailto:millers@dicksteinshapiro.com" target=_blank><FONT face=Arial
size=2>millers@dicksteinshapiro.com </FONT></A><FONT face=Arial color=#0000ff
size=2></FONT></P></DIV></BLOCKQUOTE></DIV>-- <BR>Ed Leatherman<BR>Senior Voice
Engineer<BR>West Virginia University<BR>Telecommunications and Network
Operations
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