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<div class=Section1>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>So what do you do if a customer did apply OS 2000-4-4a and
wants to do the manual workaround for IPCC Express 3.5(2)? They chickened out
of the IPCC 3.5(4) upgrade at the last minute!<span style='color:#1F497D'> The
field notice has a big warning about do not apply the OS patch……</span><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Customer is seeing Time of Day in script open a hour late
even though server has correct time in System Tray..<o:p></o:p></p>
<p><span style='color:black'><a
href="http://www.cisco.com/en/US/products/sw/custcosw/ps1973/products_field_notice09186a008076fca2.shtml">http://www.cisco.com/en/US/products/sw/custcosw/ps1973/products_field_notice09186a008076fca2.shtml</a><o:p></o:p></span></p>
<p><span style='color:black'><o:p> </o:p></span></p>
<p><span style='color:black'>If you are unable to upgrade to CRS 3.5(4)SR2 ES1,
please follow the steps below. Note, we strongly encourage you to upgrade to
CRS 3.5(4)SR2 ES1 as soon as possible to avoid problems with future Daylight
Saving changes. <b>Do not apply any OS patch on CRS servers if you follow the
manual workaround below.</b><o:p></o:p></span></p>
<p><b><span style='color:black'>CRS Manual Workaround 3.5(1), 3.5(2) or 3.5(3):</span></b><span
style='color:black'><o:p></o:p></span></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='color:black'><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:black'>On the new US Daylight
Saving Time date, Logon with administrator privileges to all CRS Servers
(starting with the engine node)<o:p></o:p></span></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='color:black'><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:black'>Click Start, Settings,
Control Panel, Date and Time<o:p></o:p></span></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='color:black'><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:black'>Click on Time Zone tab<o:p></o:p></span></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='color:black'><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:black'>Uncheck the <b>Automatically
adjust clock for daylight savings changes</b><o:p></o:p></span></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='color:black'><span style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:black'>Click on Date and Time
tab.<o:p></o:p></span></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='color:black'><span style='mso-list:Ignore'>6.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:black'>Adjust (if needed) the
time to the actual time.<o:p></o:p></span></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='color:black'><span style='mso-list:Ignore'>7.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:black'>Click Apply or Ok<o:p></o:p></span></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='color:black'><span style='mso-list:Ignore'>8.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:black'>Repeat steps for all
other servers.<o:p></o:p></span></p>
<p><b><span style='color:black'>Important Steps To Perform:</span></b><span
style='color:black'><o:p></o:p></span></p>
<p><span style='color:black'>1. On or before Sunday March 11, uncheck <b>Automatically
adjust clock for Daylight Saving changes.</b><o:p></o:p></span></p>
<p><span style='color:black'>2. On March 11, 2007, on or after 2:01 A.M., move
the clock ahead one hour and then on April 1, after 3:01 A.M., check <b>Automatically
adjust clock for Daylight Saving changes.</b><o:p></o:p></span></p>
<p><span style='color:black'>Please note, however, that manually adjusting the
clock on the CRS servers could result in a conflict in time which may produce
time synchronization issues. For instance, adjusting the clock during any
active call would result in incorrect historical records for that call.<o:p></o:p></span></p>
<p><span style='color:black'>Therefore, adjusting the clock is best to be done
when fewest active calls are present or the CRS engine is stopped.<o:p></o:p></span></p>
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