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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Good thinking, but doesn’t quite solve it.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The prime line setting seems to work for physically going off
hook with the handset, but not for pressing the line button. In fact I
currently have Always User Prime Line set to True and it doesn’t help.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>You are also right about the 2<sup>nd</sup> point, but doesn’t
quite help. If you are on a shared line you can select the shared line button
you are on and it will hide the focus, but I then still have the same problem
about selecting another shared line and it automatically answering.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks for the response…<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><a name=AlwayUsePrimeLine><b><o:p> </o:p></b></a></p>
<p class=MsoNormal><b>Always Use Prime Line :</b><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal>This parameter specifies whether the primary line on an IP
phone will be selected, if available, when the user goes off-hook. If this
parameter is set to True, when a phone goes off-hook, the primary line gets
chosen and becomes the active line. Even if a call is ringing on the user's
second line, going off-hook makes only the first line active; it does not
answer the ringing call on the second line. In this case, the user must choose
he second line to answer the call. If this parameter is set to False, the IP
phone automatically chooses an available line as the active line. <br>
This is a required field.<br>
Default: false.<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ed Leatherman
[mailto:ealeatherman@gmail.com] <br>
<b>Sent:</b> Tuesday, March 13, 2007 5:25 PM<br>
<b>To:</b> Jeff Lamoureaux<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Call focus, line button answer question<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>Only thing I can think of that
might help is the "Always use prime line" service parameter, it
forces the user to press the answer softkey or the line button to answer a
phone call on a secondary line.<br>
<br>
I'm not in the office to check it, but if you press the line button for the
line that currently has focus, doesnt that hide the call details for that line?
so if you are getting a call on another line you could see who is calling? <o:p></o:p></p>
<div>
<p class=MsoNormal><span class=gmailquote>On 3/13/07, <b>Jeff Lamoureaux</b>
<<a href="mailto:jlamoureaux@fbr.com">jlamoureaux@fbr.com</a>> wrote:</span>
<o:p></o:p></p>
<div>
<div>
<p>Can you disable the Answer functionality on a line button and force the user
to press the Answer softkey in order to pick up a call instead?<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>What I want is the line button to do when pressed is to shift the main phone
focus to display the active and inbound calls of the line button selected
without automatically answering any inbound call on that line. The
current functionality is that when a line button is pressed it will answer the
first inbound call on that line without giving you a choice.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>I ideally would like to be able to disable answering, from a line button,
only on the expansion modules as our company is working with a LOT of shared
lines which are handled differently than their main calls. I would like
to see my users have a choice of viewing the inbound calls on shared lines
before deciding whether to answer a call. Currently if focus is on
another line (which it is frequently is with 20+ shared and 10+ active inbound
calls) you are stuck answering the calls if you want information about calls on
a particular line appearance. <o:p></o:p></p>
<p> <o:p></o:p></p>
<p>The real problem, and what I'm trying to fix, is there is no real way to
manually select what line call focus is on without potentially answering a call
which makes managing multiple simultaneous calls very difficult.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Thanks…<o:p></o:p></p>
<p>Jeff<o:p></o:p></p>
<p> <o:p></o:p></p>
<p style='margin-left:.2in'><b><u><span style='font-size:10.0pt;color:navy'>----------------------------------------------------</span></u></b><b><span
style='font-size:10.0pt;color:navy'><br>
Jeff Lamoureaux*<br>
Sr. Network Engineer<br>
Business and Technology Services<br>
</span></b><b><span style='font-size:10.0pt;color:gray'>*Unregistered</span></b><b><span
style='font-size:10.0pt;color:navy'><br>
Friedman, Billings, Ramsey Group, Inc.<br>
</span></b><span style='font-size:10.0pt;color:navy'>1001 Nineteenth Street
North . Arlington, Virginia 22209<br>
</span><span lang=DE style='font-size:10.0pt;color:navy'>T <a
href="c2c://3129644" title="Smart Agent +1.703.3129644">703.312.9644</a> . C <a
href="c2c://15714379455" title="Smart Agent +1.571.4379455">571.437.9455</a> .
F <a href="c2c://3121718" title="Smart Agent +1.703.3121718">703.312.1718</a> .
<a href="mailto:jlamoureaux@fbr.com" target="_blank">jlamoureaux@fbr.com</a> . <a
href="http://www.fbr.com/" target="_blank">www.fbr.com</a></span><o:p></o:p></p>
<p> <o:p></o:p></p>
</div>
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<p class=MsoNormal style='margin-bottom:12.0pt'><br>
_______________________________________________<br>
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<p class=MsoNormal><br>
<br clear=all>
<br>
-- <br>
Ed Leatherman<br>
Senior Voice Engineer<br>
West Virginia University<br>
Telecommunications and Network Operations<o:p></o:p></p>
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