Only thing I can think of that might help is the "Always use prime line" service parameter, it forces the user to press the answer softkey or the line button to answer a phone call on a secondary line.<br><br>I'm not in the office to check it, but if you press the line button for the line that currently has focus, doesnt that hide the call details for that line? so if you are getting a call on another line you could see who is calling?
<br><br><div><span class="gmail_quote">On 3/13/07, <b class="gmail_sendername">Jeff Lamoureaux</b> <<a href="mailto:jlamoureaux@fbr.com">jlamoureaux@fbr.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p>Can you disable the Answer functionality on a line button
and force the user to press the Answer softkey in order to pick up a call
instead?</p>
<p> </p>
<p>What I want is the line button to do when pressed is to
shift the main phone focus to display the active and inbound calls of the line
button selected without automatically answering any inbound call on that line. The
current functionality is that when a line button is pressed it will answer the first
inbound call on that line without giving you a choice.</p>
<p> </p>
<p>I ideally would like to be able to disable answering, from a
line button, only on the expansion modules as our company is working with a LOT
of shared lines which are handled differently than their main calls. I
would like to see my users have a choice of viewing the inbound calls on shared
lines before deciding whether to answer a call. Currently if focus is on
another line (which it is frequently is with 20+ shared and 10+ active inbound
calls) you are stuck answering the calls if you want information about calls on
a particular line appearance. </p>
<p> </p>
<p>The real problem, and what I'm trying to fix, is there
is no real way to manually select what line call focus is on without
potentially answering a call which makes managing multiple simultaneous calls
very difficult.</p>
<p> </p>
<p>Thanks…</p>
<p>Jeff</p>
<p> </p>
<p style="margin-left: 0.2in;"><b><u><span style="font-size: 10pt; color: navy;">----------------------------------------------------</span></u></b><b><span style="font-size: 10pt; color: navy;"><br>
Jeff Lamoureaux*<br>
Sr. Network Engineer<br>
Business and Technology Services<br>
</span></b><b><span style="font-size: 10pt; color: gray;">*Unregistered</span></b><b><span style="font-size: 10pt; color: navy;"><br>
Friedman, Billings, Ramsey Group, Inc.<br>
</span></b><span style="font-size: 10pt; color: navy;">1001 Nineteenth Street North . Arlington, Virginia 22209<br>
</span><span style="font-size: 10pt; color: navy;" lang="DE">T 703.312.9644 . C 571.437.9455 . F 703.312.1718 . <a href="mailto:jlamoureaux@fbr.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
<span style="color: blue;">jlamoureaux@fbr.com</span></a>
. <a href="http://www.fbr.com/" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)"><span style="color: blue;">www.fbr.com</span></a></span><b><span style="font-size: 10pt; color: navy;"></span></b></p>
<p> </p>
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