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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'>The same happened to us yesterday with one of our Unity server. The
AvCsMgr.exe shuts down and the voice ports deregister. I had to restart the
Unity service. Unity is 4.04sr1, CCM4.1.3sr4d and CSA 4.5. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'>-----------------------------------------------------------------------------------------------------------------------------
<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'>Event Type: Information<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'>Event Source: CSAgent<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'>Event Category: Kernel Rule <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'>Event ID: 256<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'>Date: 3/13/2007<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'>Time: 4:14:58 PM<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'>User: N/A<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'>Computer: xxxxxxx<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'>Description:<o:p></o:p></span></p>
<div style='mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.0pt;
padding:0in 0in 1.0pt 0in'>
<p class=MsoNormal style='border:none;padding:0in'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:blue'>The current application
'D:\CommServer\AvCsMgr.exe' (as user xx\unitymsgstoresvc) attempted to execute
the new application 'C:\WINNT\system32\DRWTSN32.EXE'. The operation was
allowed.<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'>Drwtsn32.log shows the following:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'>Application exception occurred:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'> App: AvCsMgr.exe (pid=3700)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'> When: 3/13/2007 @ 16:15:08.941<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'> Exception number: c0000005 (access violation)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:blue'>Rasim Duric<br>
Network Analyst (CCS)<br>
University of Guelph<br>
Guelph, N1G 2W1, ON<br>
519-824-4120x53146<br>
rduric@uoguelph.ca</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:blue'><o:p></o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Ed Leatherman<br>
<b>Sent:</b> Wednesday, March 14, 2007 10:06 AM<br>
<b>To:</b> Ryan Ratliff<br>
<b>Cc:</b> ciscovoip<br>
<b>Subject:</b> Re: [cisco-voip] CSA Bug?<o:p></o:p></span></p>
</div>
<p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
12.0pt;margin-left:.5in'>Its the headless standalone version.<o:p></o:p></p>
<div>
<p class=MsoNormal style='margin-left:.5in'><span class=gmailquote>On 3/14/07, <b>Ryan
Ratliff</b> <<a href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>>
wrote:</span><o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'>Is this standalone CCM CSA or
managed CSA?<br>
<br>
I found a Unity/CSA bug that references this same error but nothing<br>
to do with CCM.<br>
<br>
-Ryan<br>
<br>
On Mar 14, 2007, at 9:58 AM, Ed Leatherman wrote:<br>
<br>
Anyone seen something similar to this? <br>
<br>
Connected via remote desktop to 2 of our callmanager servers this<br>
morning. when I logged in, CSA started popping up the console window<br>
a bunch of times, with no messages in it. it also spammed this in the<br>
app log:<br>
Event Type: Information<br>
Event Source: CSAgent<br>
Event Category: Local Event Mgr<br>
Event ID: 256<br>
Date: 3/14/2007<br>
Time: 9:23:40 AM<br>
User: N/A<br>
Computer: OWP-SUB-A <br>
Description:<br>
[2007-03-14 09:23:40.248] [PID=4568] [AgentUI]: Failed to create<br>
mutex Global\AgentUI_sess1_instance_mutex<br>
<br>
And to top it off, all the phones/endpoints registered to that server<br>
restarted, including my MGCP gateways, which also appears to have <br>
dropped any calls that were on them. I have two other servers running<br>
the same versions of CSA and callmanager, and it doesnt appear to<br>
happen to them.<br>
<br>
Just opened a TAC SR on it, but was wondering if anyone else had seen <br>
anything like it...<br>
<br>
CSA version <a href="http://5.0.0.194">5.0.0.194</a><br>
CCM 4.1.3 SR4d<br>
<br>
--<br>
Ed Leatherman<br>
Senior Voice Engineer<br>
West Virginia University<br>
Telecommunications and Network Operations <br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
</div>
<p class=MsoNormal style='margin-left:.5in'><br>
<br clear=all>
<br>
-- <br>
Ed Leatherman<br>
Senior Voice Engineer<br>
West Virginia University<br>
Telecommunications and Network Operations <o:p></o:p></p>
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