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<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'>Could you provide us a bit more information about the
call flow? Have you tried a re-active debug to see what path is failing? Is the
script transferring the calls or is the route point transferring?</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'> </span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'>Check that the Route Point is registered on the CCM</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'>Check the all Engine services are running on the CRS
server ((3.x) appadmin -> System -> Engine (4.x) appadmin -> System
-> Control Center)</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'> </span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'>Let us know how you get on </span></font><font
face=Wingdings><span lang=EN-US style='font-family:Wingdings'>J</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'> </span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'>Cheers,</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'> </span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'>Johnny</span></font></p>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Miller, Steve<br>
<b><span style='font-weight:bold'>Sent:</span></b> 14 March 2007 12:48<br>
<b><span style='font-weight:bold'>To:</span></b> ciscovoip<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Phone
Numbers Not Ringing int the Queue!</span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>When our agents log in, they are supposed
to be able to answer calls, but the calls are continuing to roll to our night
backup service. Is there a service that I need to start for the
IPCC. I made some changes with TAC last night and that must have had
something to do with it. Any advice would be appreciated. Thank
you!</span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
</div>
<p><font size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:blue'><!-- Converted from text/rtf format -->Steve Miller<br>
Telecom Engineer<br>
Dickstein Shapiro LLP<br>
1825 Eye Street NW | Washington, DC 20006<br>
Tel (202) 420-3370 Fax (202)-330-5607<br>
</span></font><a href="mailto:millers@dicksteinshapiro.com"><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>millers@dicksteinshapiro.com</span></font></a><font
size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'> </span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabIndex=-1>
</span></font></div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=2 face=Tahoma><span
lang=EN-US style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Jonathan Charles<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, March 14, 2007
8:32 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Paul Clilverd<br>
<b><span style='font-weight:bold'>Cc:</span></b> ciscovoip<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] IPCC
4.0(4)sr1 error</span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Well, initially, it was
on the desktop, but now it is in the root of c:\ and I still get the error.<br>
<br>
<br>
<br>
Jonathan</span></font></p>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 3/14/07, <b><span style='font-weight:bold'>Paul
Clilverd</span></b> < <a href="mailto:Paul.Clilverd@affiniti.com">Paul.Clilverd@affiniti.com</a>>
wrote:</span></font></span> </p>
<div>
<div>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Jonathan, </span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Does the path that you are selecting this
file from have a space in it?. </span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Have a look at bug id CSCsa98554,
this details what you are seeing. </span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Brgds</span></font></p>
</div>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Paul
Clilverd</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Affiniti</span></font>
</p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'><br>
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<br>
<font size=1 color=black face=Arial><span style='font-size:8.0pt;font-family:
Arial;color:black'><span style='font-size-adjust: none;font-stretch: normal'>Kingston
Communications (HULL) PLC is a public limited company incorporated in England and Wales </span></span></font><br>
<font size=1 color=black face=Arial><span style='font-size:8.0pt;font-family:
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<div><span id="q_111503c8a2ba2e92_1">
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> <a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]<b><span
style='font-weight:bold'>On Behalf Of </span></b>Jonathan Charles<br>
<b><span style='font-weight:bold'>Sent:</span></b> 14 March 2007 04:42<br>
<b><span style='font-weight:bold'>To:</span></b> ciscovoip<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] IPCC
4.0(4)sr1 error</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>So, I restore the sr1 patch to the CRS server and when I run the update
utility I get:<br>
<br>
"The Update Utility is unable to extract the contents of the patch"<br>
<br>
This is a co-resident lab box... no mention of the error on Cisco's website...
I have redownloaded it, and the file is fine... <br>
<br>
<br>
Any ideas?<br>
<br>
<br>
Jonathan</span></font></p>
</blockquote>
</div>
</div>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'></span> </span></font></p>
<pre wrap><font size=2 face="Courier New"><span style='font-size:10.0pt'>--------------------------------------------------------</span></font></pre><pre><font
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