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<DIV dir=ltr align=left><SPAN class=928572413-14032007><FONT face=Arial
color=#0000ff size=2>A reboot fixed the problem. Rebooting servers at
9:00am. You gotta love it.</FONT></SPAN></DIV>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV><!-- Converted from text/rtf format -->
<P align=left><FONT face=Arial color=#0000ff size=2>Steve Miller<BR>Telecom
Engineer<BR>Dickstein Shapiro LLP<BR>1825 Eye Street NW | Washington, DC
20006<BR>Tel (202) 420-3370 Fax (202)-330-5607<BR></FONT><A
href="mailto:millers@dicksteinshapiro.com"><FONT face=Arial
size=2>millers@dicksteinshapiro.com</FONT></A><FONT face=Arial color=#0000ff
size=2> </FONT></P>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Johnny
Crothers<BR><B>Sent:</B> Wednesday, March 14, 2007 8:56 AM<BR><B>To:</B> Miller,
Steve; ciscovoip<BR><B>Subject:</B> Re: [cisco-voip] Phone Numbers Not Ringing
int the Queue!<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN lang=EN-US
style="FONT-SIZE: 12pt">Could you provide us a bit more information about the
call flow? Have you tried a re-active debug to see what path is failing? Is the
script transferring the calls or is the route point
transferring?</SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN lang=EN-US
style="FONT-SIZE: 12pt"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN lang=EN-US
style="FONT-SIZE: 12pt">Check that the Route Point is registered on the
CCM</SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN lang=EN-US
style="FONT-SIZE: 12pt">Check the all Engine services are running on the CRS
server ((3.x) appadmin -> System -> Engine (4.x) appadmin -> System
-> Control Center)</SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN lang=EN-US
style="FONT-SIZE: 12pt"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN lang=EN-US
style="FONT-SIZE: 12pt">Let us know how you get on </SPAN></FONT><FONT
face=Wingdings><SPAN lang=EN-US
style="FONT-FAMILY: Wingdings">J</SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN lang=EN-US
style="FONT-SIZE: 12pt"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN lang=EN-US
style="FONT-SIZE: 12pt">Cheers,</SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN lang=EN-US
style="FONT-SIZE: 12pt"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN lang=EN-US
style="FONT-SIZE: 12pt">Johnny</SPAN></FONT></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN lang=EN-US style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN lang=EN-US
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Miller, Steve<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> 14 March 2007 12:48<BR><B><SPAN
style="FONT-WEIGHT: bold">To:</SPAN></B> ciscovoip<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> [cisco-voip] Phone Numbers Not
Ringing int the Queue!</SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">When our agents log in,
they are supposed to be able to answer calls, but the calls are continuing to
roll to our night backup service. Is there a service that I need to start
for the IPCC. I made some changes with TAC last night and that must have
had something to do with it. Any advice would be appreciated. Thank
you!</SPAN></FONT></P>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<P><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial"><!-- Converted from text/rtf format -->Steve
Miller<BR>Telecom Engineer<BR>Dickstein Shapiro LLP<BR>1825 Eye Street NW |
Washington, DC 20006<BR>Tel (202) 420-3370 Fax
(202)-330-5607<BR></SPAN></FONT><A
href="mailto:millers@dicksteinshapiro.com"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">millers@dicksteinshapiro.com</SPAN></FONT></A><FONT
face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial"> </SPAN></FONT></P>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN lang=EN-US style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><FONT face=Tahoma size=2><SPAN
lang=EN-US
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Jonathan Charles<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Wednesday, March 14, 2007 8:32
AM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Paul
Clilverd<BR><B><SPAN style="FONT-WEIGHT: bold">Cc:</SPAN></B>
ciscovoip<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re:
[cisco-voip] IPCC 4.0(4)sr1 error</SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">Well, initially, it was on the desktop, but
now it is in the root of c:\ and I still get the
error.<BR><BR><BR><BR>Jonathan</SPAN></FONT></P>
<DIV>
<P class=MsoNormal><SPAN class=gmailquote><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">On 3/14/07, <B><SPAN
style="FONT-WEIGHT: bold">Paul Clilverd</SPAN></B> < <A
href="mailto:Paul.Clilverd@affiniti.com">Paul.Clilverd@affiniti.com</A>>
wrote:</SPAN></FONT></SPAN> </P>
<DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Jonathan,
</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Does the path that you
are selecting this file from have a space in it?. </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Have a look at bug id
CSCsa98554, this details what you are seeing. </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Brgds</SPAN></FONT></P></DIV>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Paul Clilverd</SPAN></FONT>
<BR><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Affiniti</SPAN></FONT> </P>
<P><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><BR></SPAN></FONT><FONT face=Arial color=black
size=1><SPAN style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Arial"><SPAN
style="font-size-adjust: none; font-stretch: normal">The content of this e-mail
and any attachment is private and may be legally privileged. If you are
not </SPAN></SPAN></FONT><BR><FONT face=Arial color=black size=1><SPAN
style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Arial"><SPAN
style="font-size-adjust: none; font-stretch: normal">the intended recipient, any
use, disclosure, copying or forwarding of this e-mail and//or its
</SPAN></SPAN></FONT><BR><FONT face=Arial color=black size=1><SPAN
style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Arial"><SPAN
style="font-size-adjust: none; font-stretch: normal">attachments is
unauthorised. If you have received this e-mail in error please notify the
sender by e- </SPAN></SPAN></FONT><BR><FONT face=Arial color=black size=1><SPAN
style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Arial"><SPAN
style="font-size-adjust: none; font-stretch: normal">mail and delete this
message and any attachments immediately from this system.
</SPAN></SPAN></FONT><BR><BR><FONT face=Arial color=black size=1><SPAN
style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Arial"><SPAN
style="font-size-adjust: none; font-stretch: normal">Kingston Communications
(HULL) PLC is a public limited company incorporated in England and Wales
</SPAN></SPAN></FONT><BR><FONT face=Arial color=black size=1><SPAN
style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Arial"><SPAN
style="font-size-adjust: none; font-stretch: normal">with registration number
02150618 and whose registered office is at 37 Carr Lane, Hull HU1 3RE
</SPAN></SPAN></FONT></P>
<DIV><SPAN id=q_111503c8a2ba2e92_1>
<BLOCKQUOTE style="MARGIN-TOP: 5pt; MARGIN-BOTTOM: 5pt">
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">-----Original
Message-----<BR><B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> <A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A> [mailto:<A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A>]<B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Jonathan Charles<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> 14 March 2007 04:42<BR><B><SPAN
style="FONT-WEIGHT: bold">To:</SPAN></B> ciscovoip<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> [cisco-voip] IPCC 4.0(4)sr1
error</SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">So, I restore the sr1 patch to the CRS server and when
I run the update utility I get:<BR><BR>"The Update Utility is unable to
extract the contents of the patch"<BR><BR>This is a co-resident lab box... no
mention of the error on Cisco's website... I have redownloaded it, and the
file is fine... <BR><BR><BR>Any
ideas?<BR><BR><BR>Jonathan</SPAN></FONT></P></BLOCKQUOTE></DIV></DIV></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></SPAN></FONT> </P><PRE wrap><FONT face="Courier New" size=2><SPAN style="FONT-SIZE: 10pt">--------------------------------------------------------</SPAN></FONT></PRE><PRE><FONT face="Courier New" size=2><SPAN style="FONT-SIZE: 10pt">This e-mail message and any attached files are confidential and are intended solely for the use of the addressee(s) named above. This communication may contain material protected by attorney-client, work product, or other privileges. If you are not the intended recipient or person responsible for delivering this confidential communication to the intended recipient, you have received this communication in error, and any review, use, dissemination, forwarding, printing, copying, or other distribution of this e-mail message and any attached files is strictly prohibited. Dickstein Shapiro reserves the right to monitor any communication that is created, received, or sent on its network. If you have received this confidential communication in error, please notify the sender immediately by reply e-mail message and permanently delete the original message. </SPAN></FONT></PRE><PRE><FONT face="Courier New" size=2><SPAN style="FONT-SIZE: 10pt"> </SPAN></FONT></PRE><PRE><FONT face="Courier New" size=2><SPAN style="FONT-SIZE: 10pt">To reply to our email administrator directly, send an email to postmaster@dicksteinshapiro.com</SPAN></FONT></PRE><PRE><FONT face="Courier New" size=2><SPAN style="FONT-SIZE: 10pt"> </SPAN></FONT></PRE><PRE><FONT face="Courier New" size=2><SPAN style="FONT-SIZE: 10pt">Dickstein Shapiro LLP</SPAN></FONT></PRE><PRE><FONT face="Courier New" size=2><SPAN style="FONT-SIZE: 10pt">http://www.DicksteinShapiro.com</SPAN></FONT></PRE><PRE><FONT face="Courier New" size=2><SPAN style="FONT-SIZE: 10pt">==============================================================================</SPAN></FONT></PRE></DIV><FONT
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