<br><font size=2 face="sans-serif">I like "PuckHeads" to describe
users of this list......</font>
<br>
<br>
<br>
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<td width=40%><font size=1 face="sans-serif"><b>"Jonathan Charles"
<jonvoip@gmail.com></b> </font>
<br><font size=1 face="sans-serif">Sent by: cisco-voip-bounces@puck.nether.net</font>
<p><font size=1 face="sans-serif">03/19/2007 01:20 PM</font>
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<div align=right><font size=1 face="sans-serif">To</font></div>
<td><font size=1 face="sans-serif">"Voll, Scott" <Scott.Voll@wesd.org></font>
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<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td><font size=1 face="sans-serif">Corbett Enders <cenders@homesbyavi.com>,
cisco-voip@puck.nether.net</font>
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<div align=right><font size=1 face="sans-serif">Subject</font></div>
<td><font size=1 face="sans-serif">Re: [cisco-voip] Do you have phones
(7970) still withincorrecttime? READ
ME</font></table>
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<br>
<br>
<br><font size=3>Damned Skippy, at least the Pucksters (still working on
a noun for us) share info... those CCIEs are all 'can't... NDA' blah...<br>
<br>
<br>
<br>
<br>
Jonathan<br>
</font>
<br><font size=3>On 3/19/07, <b>Voll, Scott</b> <</font><a href=mailto:Scott.Voll@wesd.org><font size=3 color=blue><u>Scott.Voll@wesd.org</u></font></a><font size=3>>
wrote:</font>
<br><font size=2 color=#000080 face="Arial">I like that idea too. Like
CCIE's can open a P2 case on line, </font><a href=http://puck.nether.net/ target=_blank><font size=2 color=blue face="Arial"><u>puck.nether.net</u></font></a><font size=2 color=#000080 face="Arial">
users can open a P1 case =)</font>
<p><font size=2 color=#000080 face="Arial"> </font>
<p><font size=2 color=#000080 face="Arial">Scott</font>
<p><font size=2 color=#000080 face="Arial"> </font>
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<p>
<hr></div>
<p><font size=2 face="Tahoma"><b>From:</b> </font><a href="mailto:cisco-voip-bounces@puck.nether.net" target=_blank><font size=2 color=blue face="Tahoma"><u>cisco-voip-bounces@puck.nether.net</u></font></a><font size=2 face="Tahoma">
[mailto:</font><a href="mailto:cisco-voip-bounces@puck.nether.net" target=_blank><font size=2 color=blue face="Tahoma"><u>
cisco-voip-bounces@puck.nether.net</u></font></a><font size=2 face="Tahoma">]
<b>On Behalf Of </b>Jonathan Charles<b><br>
Sent:</b> Monday, March 19, 2007 8:07 AM<b><br>
To:</b> Ryan Ratliff<b><br>
Cc:</b> </font><a href="mailto:cisco-voip@puck.nether.net" target=_blank><font size=2 color=blue face="Tahoma"><u>cisco-voip@puck.nether.net</u></font></a><font size=2 face="Tahoma">;
Corbett Enders</font>
<br><font size=2 face="Tahoma"><b><br>
Subject:</b> Re: [cisco-voip] Do you have phones (7970) still withincorrecttime?
READ ME</font>
<p><font size=3 face="Times New Roman"> </font>
<p><font size=3 face="Times New Roman">But you can do cool tricks with
the hole (hide stuff...)<br>
<br>
Ah, it is nice to hear that Cisco TAC has minions that handle the crappy
stuff... (I have dealt with such minions before, these are the guys in
IPCC who say it is a CCM issue when the script fails...) <br>
<br>
Could we open a new section on the Cisco Voice downloads for "Members
of </font><a href=http://puck.nether.net/ target=_blank><font size=3 color=blue face="Times New Roman"><u>Puck.nether.net</u></font></a><font size=3 face="Times New Roman">
who were told to apply an ES"? Cuz we are special.<br>
<br>
<br>
<br>
<br>
Jonathan </font>
<p><font size=3 face="Times New Roman">On 3/19/07, <b>Ryan Ratliff</b>
<</font><a href=mailto:rratliff@cisco.com target=_blank><font size=3 color=blue face="Times New Roman"><u>rratliff@cisco.com</u></font></a><font size=3 face="Times New Roman">>
wrote:</font>
<p><font size=3 face="Times New Roman">You are implying that an SR like
that would come to me :)<br>
<br>
It was proposed putting the load in a new DevPack but unfortunately<br>
anyone who installed the Dev Pack would have had to go back and re-<br>
run the CM DST patch to fix their non-3rd gen phones. It was decided
<br>
that rather than give customer's the loaded gun with instructions<br>
saying "point at foot, pull trigger, yell at me later" we'd just
make<br>
you yell at us without putting a hole in your foot first. <br>
<br>
-Ryan<br>
<br>
On Mar 19, 2007, at 10:49 AM, Jonathan Charles wrote:<br>
<br>
Couldn't Cisco automate this?<br>
<br>
I only ask because it seems that it could be easier to acquire...<br>
(and find out that the ES exists)... maybe a web form where you say, <br>
'hey, I am hitting this bugID, and it says to apply this ES, download<br>
now...' Maybe a link on the bugID itself, that way you could track<br>
who is hitting it (have us fill out a questionnaire indicating that <br>
we are hitting that specific bug and then letting us download it).<br>
<br>
This would also act to alleviate some of the more annoying TAC cases<br>
from you guys (seriously, don't you find it tedious to deal with a<br>
ticket that just says, 'give me ES35'?)<br>
<br>
<br>
<br>
<br>
<br>
Jonathan<br>
<br>
<br>
<br>
<br>
On 3/19/07, Ryan Ratliff <</font><a href=mailto:rratliff@cisco.com target=_blank><font size=3 color=blue face="Times New Roman"><u>rratliff@cisco.com</u></font></a><font size=3 face="Times New Roman">>
wrote: Because it is an<br>
ES load that has not undergone the full testing to <br>
warrant posting to </font><a href=http://cisco.com/ target=_blank><font size=3 color=blue face="Times New Roman"><u>cisco.com</u></font></a><font size=3 face="Times New Roman">.
If you want the ES, open a TAC SR. If<br>
you can't do this then wait for 8.2(2) which is supposed to post this<br>
week.<br>
<br>
Opening the TAC SR gives us hard data to go back to development and <br>
say X number of customers were impacted directly by this problem.<br>
<br>
-Ryan<br>
<br>
On Mar 18, 2007, at 12:17 PM, Jonathan Charles wrote:<br>
<br>
So, here's a question.<br>
<br>
Cisco has a confirmed bug, with a fix. <br>
<br>
Why do we need to open a TAC case to get the fix? Why doesn't Cisco<br>
just publish it?<br>
<br>
I know this is going to sound a bit mean, but from the customer's<br>
perspective, Cisco has bungled this DST thing horribly. And the <br>
partners are looking like Monkeys 'having unlawful carnal knowledge<br>
of' a football.<br>
<br>
<br>
<br>
<br>
Jonathan<br>
<br>
On 3/16/07, Johnson, Ken < </font><a href=mailto:kenjohnson@letu.edu target=_blank><font size=3 color=blue face="Times New Roman"><u>kenjohnson@letu.edu</u></font></a><font size=3 face="Times New Roman">
> wrote: Ok - I guess<br>
sometimes all you have to do is send off an email and<br>
suddelyn everything you wrote in it becomes moot. Literally seconds<br>
after sending the last email my TAC engineer contacted me and said he <br>
had good news that the ES was available and he'd publish it.<br>
<br>
Sorry for the list noise :-)<br>
<br>
Ken Johnson<br>
Mgr. Network Services,<br>
Information Technology<br>
LeTourneau University<br>
_________________________________ <br>
Join the Cisco IP Telecommunications User Group today</font><font size=3 color=blue face="Times New Roman"><u><br>
</u></font><a href=http://www.ciptug.org/ target=_blank><font size=3 color=blue face="Times New Roman"><u>http://www.ciptug.org</u></font></a><font size=3 face="Times New Roman"><br>
<br>
-----Original Message-----<br>
From: Johnson, Ken<br>
Sent: Friday, March 16, 2007 1:48 PM<br>
To: 'Ryan Ratliff'; Corbett Enders <br>
Cc: </font><a href="mailto:cisco-voip@puck.nether.net" target=_blank><font size=3 color=blue face="Times New Roman"><u>cisco-voip@puck.nether.net</u></font></a><font size=3 face="Times New Roman"><br>
Subject: RE: [cisco-voip] Do you have phones (7970) still with<br>
incorrecttime? READ ME<br>
<br>
Glad to see I wasn't the only one with this issue. I tried asking for <br>
8.2(1)ES5 this morning but was told that neither it nor 8.2(2) was<br>
released and I'd need to wait for 8.2(2) to come out next Thursday.<br>
<br>
I guess that's fine - but if anyone has success getting the ES load I'd
<br>
like to know so I could ask again :-)<br>
<br>
Ken Johnson<br>
Mgr. Network Services,<br>
Information Technology<br>
LeTourneau University<br>
_________________________________<br>
Join the Cisco IP Telecommunications User Group today </font><font size=3 color=blue face="Times New Roman"><u><br>
</u></font><a href=http://www.ciptug.org/ target=_blank><font size=3 color=blue face="Times New Roman"><u>http://www.ciptug.org</u></font></a><font size=3 face="Times New Roman"><br>
<br>
-----Original Message-----<br>
From: </font><a href="mailto:cisco-voip-bounces@puck.nether.net" target=_blank><font size=3 color=blue face="Times New Roman"><u>cisco-voip-bounces@puck.nether.net</u></font></a><font size=3 face="Times New Roman"><br>
[mailto: </font><a href="mailto:cisco-voip-bounces@puck.nether.net" target=_blank><font size=3 color=blue face="Times New Roman"><u>cisco-voip-bounces@puck.nether.net</u></font></a><font size=3 face="Times New Roman">]
On Behalf Of Ryan Ratliff<br>
Sent: Thursday, March 15, 2007 1:49 PM<br>
To: Corbett Enders<br>
Cc: </font><a href="mailto:cisco-voip@puck.nether.net" target=_blank><font size=3 color=blue face="Times New Roman"><u>cisco-voip@puck.nether.net</u></font></a><font size=3 face="Times New Roman"><br>
Subject: Re: [cisco-voip] Do you have phones (7970) still with <br>
incorrecttime? READ ME<br>
<br>
I'm glad they finally got the field notice updated. Also see my<br>
email from this morning indicating that a new phone load is available<br>
that fixes this problem. If you do not want to wait for 8.2(2) next<br>
week then open a TAC SR and request 8.2(1)ES5 be posted for you.<br>
<br>
-Ryan<br>
<br>
<br>
_______________________________________________<br>
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</font>
<p><font size=3 face="Times New Roman"> </font>
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