Update firmware...<br><br>Easy enough to try, copy the files to the TFTPPath and do it for one of the broken phones, if it fixes it, change it under device defaults...<br><br><br><br>Jonathan<br><br><div><span class="gmail_quote">
On 3/23/07, <b class="gmail_sendername">Jason Aarons (US)</b> <<a href="mailto:jason.aarons@us.didata.com">jason.aarons@us.didata.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="blue" lang="EN-US">
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Anyone else seen this issue? I'm thinking a load problem
but uncertain. I haven't seen too many of the Gigabit hardware phones.</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Device is SEP0019553BB402, CP7941G-GE with 7.0(3.0S) load back
to CallManager 4.1(3)SR4b</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Phone won't go off hook or give dial tone. Not a hookflash
problem.</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">7941G-GE IP Address is <a href="http://10.201.11.136" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">10.201.11.136</a>, you can ping it!</span>
</p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">CCMAdmin shows device is registered.</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> <a href="http://10.201.11.136" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">http://10.201.11.136</a></span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">no response from phone web service</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"><a>Telnet://10.201.11.136</a> 80 </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">GET /</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">"No response back"</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Netmon capture filter between <a href="http://10.201.10.11" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">10.201.10.11</a> (subscirber) and
<a href="http://10.201.11.136" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">10.201.11.136</a> (Phone)</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> Filter got 84 frames </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> Capture shows SCCP KeepAliveMessage and
SCCPKeepAliveAckMessage going back and forth</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
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<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p><span style="font-size: 10pt;"><br>
<b>To:</b> Jason Aarons (US)<br>
<br>
</span></p>
</div>
</div>
<p> </p>
<p><span style="color: blue;">Good
day</span></p>
<p><span style="color: blue;">Again
another phone has the same failure, no dial tone on the handset nor the
speaker,</span></p>
<p><span style="color: blue;">Already
tried **#** and didn't work.</span></p>
<p><span style="color: blue;"> </span></p>
<p><span style="color: blue;">The
extension affected is 7120, belongs to Minerva Munguia.</span></p>
<p><span style="color: blue;">The
display is ok shows extension number and owner's name.</span></p>
<p><span style="color: blue;"> </span></p>
<p><span style="color: blue;">Please
advice.</span></p>
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<div>
<p><span style="font-size: 9pt; color: rgb(31, 73, 125);"> </span></p>
<p><span style="font-size: 9pt; color: rgb(31, 73, 125);">If it is a bad
flash hook, then pressing the "Answer" softkey would prove a bad
flash hook as well.</span></p>
<p><span style="font-size: 9pt; color: rgb(31, 73, 125);"> </span></p>
</div>
</div>
</div>
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