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<title>RE: Issue with Cesar Briano's phone</title>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Anyone else seen this issue? I’m thinking a load problem
but uncertain. I haven’t seen too many of the Gigabit hardware phones.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Device is SEP0019553BB402, CP7941G-GE with 7.0(3.0S) load back
to CallManager 4.1(3)SR4b<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Phone won’t go off hook or give dial tone. Not a hookflash
problem.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>7941G-GE IP Address is 10.201.11.136, you can ping it!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>CCMAdmin shows device is registered.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> <a href="http://10.201.11.136">http://10.201.11.136</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>no response from phone web service<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><a href="Telnet://10.201.11.136">Telnet://10.201.11.136</a> 80 <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>GET /<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>“No response back”<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Netmon capture filter between 10.201.10.11 (subscirber) and
10.201.11.136 (Phone)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> Filter got 84 frames <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> Capture shows SCCP KeepAliveMessage and
SCCPKeepAliveAckMessage going back and forth<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><br>
<b>To:</b> Jason Aarons (US)<br>
<br>
<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:blue'>Good
day<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:blue'>Again
another phone has the same failure, no dial tone on the handset nor the
speaker,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:blue'>Already
tried **#** and didn’t work.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:blue'>The
extension affected is 7120, belongs to Minerva Munguia.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:blue'>The
display is ok shows extension number and owner’s name.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:blue'>Please
advice.<o:p></o:p></span></p>
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<div>
<p class=MsoNormal><span style='font-size:9.0pt;color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:9.0pt;color:#1F497D'>If it is a bad
flash hook, then pressing the “Answer” softkey would prove a bad
flash hook as well.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:9.0pt;color:#1F497D'><o:p> </o:p></span></p>
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