You have configured Automatic Work (if you look at the agent, they are set to a little folder instead of a red or green traffic light).<br><br>You can disable automatic work, or enable automatic wrap up time... So, after 10 seconds, they are thrown back into ready.
<br><br><br><br>Jonathan<br><br><div><span class="gmail_quote">On 3/23/07, <b class="gmail_sendername">Duane Priebe</b> <<a href="mailto:duane@theriverbank.com">duane@theriverbank.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font face="Arial" size="2">Currently when an agent completes a call the status of the agent desktop does not go back to the ready status automatically. Is there any way to make this happen? Thanks!</font></p>
<p><font face="Arial" size="2">Duane</font>
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